Synchrony Reviews | Glassdoor

Synchrony Reviews

Updated Oct 12, 2019

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Found 690 reviews

3.9
StarStarStarStarStar
Rating TrendsRating Trends
81%
Recommend to a Friend
93%
Approve of CEO
Synchrony CEO Margaret M. Keane (no image)
Margaret M. Keane
441 Ratings
  1. Helpful (2)

    "Great place to build a career, if you can handle the bureaucracy"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Assistant Vice President, Product Manager 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Synchrony full-time

    Pros

    * Tons of opportunities for training and development * Great HR, a lot is invested in people here * Making a concerted effort to re-invent itself as the financial services industry changes * Great company culture * Huge organization and lots of opportunity for movement, both horizontally as well as vertically * Executive leadership is available and friendly

    Cons

    * Very easy for low value employees to just stick around forever * Tons of process/bureaucracy. It was a GE subsidiary so a lot has been inherited * Things happen, but they take time. Very consensus driven.

    Advice to Management

    Don't be afraid to change, so many things happen here because 'that's just what we've always done.'

    Synchrony2019-07-19
  2. "Great Culture but lots of cliques"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Engagement Manager in Atlanta, GA
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Synchrony full-time for more than 3 years

    Pros

    Strongly values diversity (Racial, Gender, Sexual, etc.), Great senior staff

    Cons

    Promotion more based on personal relationships than performance; roles decided largely before they are posted. You can feel isolated or lost if you don't have a strong advocate or social support.

    Advice to Management

    Be more transparent and value performance equal to relationship building

    Synchrony2019-07-19
  3. "What it is like working at Synchrony"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Charlotte, NC
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Synchrony full-time for more than a year

    Pros

    Great benefits and great management

    Cons

    The compensation could be better

    Advice to Management

    Have more face-to-face meetings with employees regarding their goals and talents that they can bring to the company

    Synchrony2019-07-17
  4. "Really fun place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Hyderābād
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Synchrony full-time for less than a year

    Pros

    Fun time working in the company Everybody treats everyone equally

    Cons

    No cons so far except the timings for work and leaves methods .

    Advice to Management

    Well everything is working fine so far

    Synchrony2019-07-16
  5. Helpful (4)

    "Run for the hills, another shady company with high turn over. Be careful and look for another job."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Altamonte Springs, FL
    Doesn't Recommend

    I worked at Synchrony full-time

    Pros

    none. typical revolving door with shady management and hr doesn't know they need to improve their hiring process and be honest.

    Cons

    constant commercials advertising great pay and support your family at $15 an hour. Micro managed, high turn over rate and horrible experience and reviews. They are desperate and can't keep employees even.

    Advice to Management

    be more straight forward and honest and at least go off of correct information when doing background checks. I was overqualified anyway and passed 2 different background checks and was just accepted today to a good company with much better pay and room to grow, not another dead end job that constantly plays commercials saying how great they are when they say I did not. Be careful and do research on this company.

    Synchrony2019-07-15
  6. "Not worth it"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Csr1 
    Doesn't Recommend

    I worked at Synchrony full-time

    Pros

    14th Month Pay 15th Month Pay

    Cons

    Bad administration could be toxic for your career.

    Advice to Management

    Not a great place to work

    Synchrony2019-07-13
  7. "Customer service representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Plano, TX
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Synchrony full-time for more than a year

    Pros

    Health benefits and HSA was great

    Cons

    None, the managers & HR were always looking out for their employees.

    Advice to Management

    Continue being human and considerate

    Synchrony2019-07-12
  8. "15hr min"

    StarStarStarStarStar
    Current Employee - Customer Service Representative 

    I have been working at Synchrony full-time

    Pros

    you are paid weekly on fridays

    Cons

    schedules are given, not flexible

    Synchrony2019-07-11
  9. "Good company to work for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Synchrony full-time

    Pros

    Good work life balance, good work culture

    Cons

    A little yes boss culture

    Synchrony2019-07-10
  10. "GE spin off in 2015"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Vice President in Stamford, CT
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Synchrony full-time for more than 3 years

    Pros

    Tremendous opportunities at all levels.

    Cons

    Very very long working hours

    Synchrony2019-07-09
Found 690 reviews