Syntellect Reviews | Glassdoor

Syntellect Reviews

9 reviews

Filter

Filter


2.8
Star Star Star Star Star
Rating Trends Rating Trends
Recommend to a friend
Approve of CEO
(no image)
Steve Dodenhoff
3 Ratings

Employee Reviews

Sort: Popular Rating Date

  1. "Fair Software company to work for"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Management in Oakbrook Terrace, IL
    Former Employee - Management in Oakbrook Terrace, IL
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Syntellect full-time (More than 5 years)

    Pros

    Open communication with upper management. They run software house as a true business looking at P&L and staffing accordingly.

    Cons

    Salaries are on the conservative side with little job security.

    Advice to Management

    Treat your employees are the true asset they are instead of making them feel like a liability.


  2. "Syntellect"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Area Manager in Phoenix, AZ
    Former Employee - Area Manager in Phoenix, AZ
    Doesn't Recommend
    No opinion of CEO

    Pros

    Syntellect is a financially solid company with a long history of successfu limplementations and a loyal base of customers that continually upradetheir systems and renew their maintenance contracts.

    Cons

    Management did not always listen to suggestions of employees.
    Their product lines were never merged which caused confusion in their customer base.
    Senior management was lacking.

    Advice to Management

    Merge Apropos with existing product
    Provide more lead generation
    Invest less in sales meetings in Phoenix and more in sales support.


  3. "Not a bad place"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Phoenix, AZ
    Former Employee - Anonymous Employee in Phoenix, AZ
    Recommends
    Approves of CEO

    Pros

    Awesome place to work if you like the culture of a mid-sized firm with run-of-the-mill technology that works and some people buy it.

    Cons

    No one there really knows what they are doing outside of their little domain named VoIP serial CTI engineering.

    Advice to Management

    Not a bad place.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. "Focus on the people who put you where you are."

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Software Engineer in Phoenix, AZ
    Former Employee - Software Engineer in Phoenix, AZ
    No opinion of CEO

    Pros

    You get to work with the latest in CRM software and technologies and some of the best customers. If you are career minded, there are plenty of opportunities for moving up within the company.

    Cons

    Lack of acknowledgment for the amount of work that goes into a project. Last minute emergencies take precedence over what you are currently working on and then they wonder why you didn't finish the last job. Benefits seem to dwindle year after year, this is not a good company to work for if you have retirement in mind.

    Advice to Management

    Try adding a benefit or two, quit taking them away all the time.


  6. "Balanced work and personal life but slow career advancement"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Developer in Phoenix, AZ
    Former Employee - Developer in Phoenix, AZ
    No opinion of CEO

    Pros

    Fairly good amount of personal growth and professional growth opportunities through training (both internal and external), close work with peers, etc.

    Cons

    Very limited career opportunities once inside, there is no real career path defined not clear definition of how to advance professionally.

    Advice to Management

    It would help to let employees know what the overall strategy is for ongoing mergers/acquisitions as well as what the present and future mission/vision of the company are so employees have a better understanding of the reasoning behind some of those decision as well as to know what role they play within the company.


  7. "Good place to work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Software Engineer in London, England (UK)
    Former Employee - Software Engineer in London, England (UK)
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Growing company with very interesting technology suite, with world-wide divisions but good collaborative approach.
    Good facilities and benefits provided to staff

    Cons

    The ownership of the company tends to treat products as a commodity so occasionally lacking in necessary investment.
    The growth tends to come from acquisition so not much organic growth

    Advice to Management

    Put more investment into the products and people that already work for the company and the results will follow, better communications to staff would also help


  8. Helpful (3)

    "Top management only cares about profits"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Many of the VP level managers are trying hard to work well within the impossible constraints of the company's financial model. They truly want to make things better.

    Cons

    Company president is way over his head in the role. He is at best a mid-capable financial manager. Absolutely no leadership skills. No ability or interest to do what it takes to solve problems. Syntellect is owned by a public holding company and funnels its profits to the holding company. To the CEO of the holding company it's all about engorging the shareholders with dividends and stock price. Note: as an employee at Syntellect you are not an asset, you are an EXPENSE. If you take a job here, consider it a "survival job" while you look for something more meaningful and long-term.

    Advice to Management

    Realize that if you take care of the customers and the employees, the profits will follow. Stop being distracted by the latest acquisition possibility and take what you have and make it better.


  9. "Good, flexible work environment. Not the best for pay, benefits & moving toward career goals ..."

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Software Engineer
    Current Employee - Software Engineer
    Doesn't Recommend
    No opinion of CEO

    Pros

    flexible work hours
    generally, nice people to work with
    develops a good product
    management is not hanging over your head all the time

    Cons

    benefits are bad
    pay is ok, but wouldn't call it 'good'
    not a lot of room to move laterally or up
    not very career oriented or helpful in developing the skills & interests of employees

    Advice to Management

    need more pay or benefits -one or the other
    need stronger leadership who will better mentor younger employees
    need to be interested in long term goals for employees instead of getting the feeling of being used as a short term resource


  10. "Nothing to get very excited about"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    No opinion of CEO

    Pros

    basic benefits (salary, vacation, etc.)
    stability

    Cons

    non-basic but common benefits (matching 401k, profit sharing)
    career growth
    stagnant technology

    Advice to Management

    Make some changes that will get people excited about coming to work (like launching some interesting new projects and hiring some good leaders for them).