T.G.I. Friday's Reviews | Glassdoor

T.G.I. Friday's Reviews

Updated March 25, 2017
1,004 reviews

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Full-time Part-time

1,004 Employee Reviews

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Pros
Cons
  • Lack of communication from management, long hours (in 54 reviews)

  • Long hours late hours rude guest (in 14 reviews)

More Pros and Cons

  1. "Just like other corporate restaurants, a stable job."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Server in Mount Laurel, NJ
    Former Employee - Server in Mount Laurel, NJ
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at T.G.I. Friday's part-time (More than a year)

    Pros

    Company is professional and organized. There is online training to help you learn the menu and properly communicate with customers.

    Cons

    Corporate structure pushes sales incentives to servers who don't share the same incentives as managers. Have to wait for manager to ring in coupons or discounts.

    Advice to Management

    Sink more trust into employees. Focusing too much on secure transactions and putting all the responsibility in the managers role takes away from service and team atmosphere.


  2. "Great Company Reputation That May Have Jumped The Shark"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager
    Current Employee - Manager
    Recommends
    Positive Outlook
    Disapproves of CEO

    I have been working at T.G.I. Friday's full-time (More than 3 years)

    Pros

    Fair Salary and bonus opportunity; good benefits; caring and considerate management, including upper management; busy store

    Cons

    Training process for hourly and salaried management lacking; store hours and shift hours excessively long; low team moral with cheap promotions like Endless Apps

    Advice to Management

    Be fair and firm with regards to all employee expectations.
    Don't sacrifice years of strong brand identity with low-priced, gluttonous, crowd-driving promotions like Endless Appetizers.


  3. "The management is horrible and they have driven off most of the quality clientele and quality employees."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Server/Waiter
    Former Employee - Server/Waiter
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at T.G.I. Friday's full-time (More than a year)

    Pros

    Due to the small staff currently needed to run the floor, you can occasionally make money, mostly fun employees, server manager's enthusiasm

    Cons

    Obvious double-standards, endless app promotion and constant coupons lessening tips, poorly run location, management that shifts blame with no consistent standards, GM that spends more time in the office than on the floor, withering staff morale, no team-building get-togethers, mostly tacky clientele, growing laziness after strong employees efforts amount to nothing, empty promises for advancement, last manager that still holds onto the original standards is constantly undermined by his superiors, apathetic District Manager, poorly-dated FOH layout, and questionable BOH cleanliness


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  5. "Server"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Server in Amherst, NH
    Former Employee - Server in Amherst, NH
    Recommends
    No opinion of CEO

    I worked at T.G.I. Friday's full-time (More than a year)

    Pros

    Highly structured environment
    Strong teamwork/family atmostphere
    Managers frequently offer support and incentives
    Work more - earn more
    Decent benefits

    Cons

    Cliquey at times
    Difficult to climb the ladder

    Advice to Management

    Please continue to recognize great work! Getting that pat on the back was always what drove me to work harder.


  6. "Hostess"

    Star Star Star Star Star
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at T.G.I. Friday's part-time

    Pros

    Great job for full time students

    Cons

    No set off time to get off at


  7. "linecook"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Linecook in North Wales, PA
    Former Employee - Linecook in North Wales, PA
    Recommends
    Positive Outlook

    I worked at T.G.I. Friday's (More than a year)

    Pros

    Ive been cooking for well over 15 years.My passion has always been providing a memorable dining experience.

    Cons

    My coworkers dont share the same sense of urgency like myself.

    Advice to Management

    I would only pray that management would see my passion towards cooking and taking care of customers needs first.


  8. "Server/Bartender"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    Current Employee - Server/Waiter
    Current Employee - Server/Waiter
    Recommends
    Approves of CEO

    Pros

    Fast money if your location is in a busy area. Funny and entertaining people and environment.

    Cons

    Management needs improvement. Putting too many employees on the floor makes you lose out on money. The managers needs to trust their employees. Too many wrongs and never any rewards.

    Advice to Management

    Recruit younger people with experience and knowledge.


  9. "Workplace"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    The staff is very friendly and the atmosphere is laid back

    Cons

    You work different hours everyday


  10. "Good Training"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - General Manager
    Former Employee - General Manager
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at T.G.I. Friday's (More than 3 years)

    Pros

    Very good corporate training program

    Cons

    Long hours and odd shifts

    Advice to Management

    Be sure the Hospitality Industry is in your blood


  11. "Tgi friday"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Server in Brooklyn, NY
    Former Employee - Server in Brooklyn, NY
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at T.G.I. Friday's full-time (Less than a year)

    Pros

    Most people tip well and on Thursdays they have a great dj.

    Cons

    Terrible management and rude employees.

    Advice to Management

    Don't tolerate disrespect



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