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T-Mobile Account Executive Reviews

Updated Jun 14, 2021

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Found 731 of over 12K reviews

3.7
65%
Recommend to a Friend
82%
Approve of CEO
T-Mobile President and CEO Mike Sievert
Mike Sievert
95 Ratings

Ratings by Demographics

This rating reflects the overall rating of T-Mobile and is not affected by filters.

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  1. 5.0
    Former Employee, more than 3 years

    great company

    May 16, 2021 - Account Expert in Springfield, MO
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Great company, good benefits, love the culture

    Cons

    none honestly wish they had a overnight shift

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  2. 4.0
    Current Employee, more than 1 year

    Not the old T-Mobile Network and Customer Care continue to outshine competitors.

    May 26, 2021 - Account Executive in New Orleans, LA
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Disrupting Cellular Voice and leading 5G network in size and reliability. Dedicated Care representatives add value for 25+ line accounts but Legacy T-Mobile Care reps with clear advantage servicing Legacy T-Mobile sales reps.

    Cons

    Enterprise channel has smallest market share of all carriers (BIG Opportunity). But heavy pressure on Middle management after merger to lead company in next few years in YOY performance. SMB channel too focused on Voice lines and not overall MRC revenue from all lines of business.

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  3. 5.0
    Current Employee, more than 5 years

    Great place to work

    Jun 14, 2021 - Senior Technical Account Manager in Bellevue, WA
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Vision driven company that values customers

    Cons

    Should further embrace flexible work culture.

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  4. 4.0
    Current Employee, more than 1 year

    Great company to work for.

    Mar 10, 2021 - Account Executive in Seattle, WA
    Recommend
    CEO Approval
    Business Outlook

    Pros

    They genuninely care for thier employees. great benefits, pay and time off. You get the training and coaching you need especially if you work in an office space, if you are regional with no office, training is a little hard and a lot to catch up on.

    Cons

    after COVID and a lot of staff went remote, they started over micromanaging. Everyone and anyone who has been successful in sales, especially regionally, know that micromanaging sales people is counter intuitive. They only want sales to use their leads rather than try and source your own. I have made better progress finding my own leads than the stale ones they provide, but I am discouraged from doing so. They want you to do prospecting calls on web cam?, with teams listening in. I have yet to see how this is beneficial for anyone, everyone complains about it yet they still persist. There is no commission grant or stipend if you want to take PTO, so if half your salary is commission you really can't afford to take time off and not pay the price in a small paycheck unless you have a super healthy funnel of prospects you know for sure are going to close and can predict the date accurately.

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    3 people found this review helpful
  5. 4.0
    Current Employee, less than 1 year

    Account Executive

    Jun 14, 2021 - Account Executive-SMB in Tampa, FL
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Great Benefits Great Pay established company

    Cons

    Tedious and Micromanaging high demand in sales

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  6. 5.0
    Current Employee

    Great Benefits

    Jun 9, 2021 - Customer Service Representative in Augusta, GA
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Great benefits. Great work environment

    Cons

    Calls can be overwhelming and customer complaints can take a toll on you

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  7. 3.0
    Former Employee, more than 1 year

    If you aren't a sales person, this job isn't for you

    Jun 2, 2021 - Customer Care Account Expert in Charleston, SC
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Great culture, upbeat atmosphere, amazing benefits

    Cons

    Regular coachings; also the metric system stinks. If a customer loves you and gives you a 10 but is mad at the company so gives T-Mobile a 5 or less, you basically get a zero which affects bonuses.

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  8. 3.0
    Current Employee

    Doesn’t appreciate tenure reps

    Jun 9, 2021 - Expert, Account Care in Chattanooga, TN
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Great benefits and bonus. Room for advancement if you are a favorite.

    Cons

    Metrics are hard to meet with all the other hoops you have to jump through. Job difficulty doesn’t match pay. They recently increased par of new hires. But no increase to existing employees that are tenured.

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  9. 5.0
    Current Employee, more than 8 years

    Wonderful place to work

    Jun 2, 2021 - Portfolio Account Executive in San Francisco, CA
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Flexible hours and telecommuting privileges.

    Cons

    Stock options not very generous.

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  10. 1.0
    Current Employee, more than 1 year

    Don’t Work Here

    Feb 16, 2021 - Customer Service Representative in Nashville, TN