T-Mobile Reviews in Augusta, GA | Glassdoor

T-Mobile Augusta Reviews

Updated March 9, 2017
40 reviews

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Augusta, GA Area

4.3
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40 Employee Reviews

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Pros
Cons
  • Work/life balance is sometimes a challenge (in 169 reviews)

  • Massive layoffs doing the time Dutch Telecom were trying to sell them self out Unfortunate Events upper management falls apart (in 152 reviews)

More Pros and Cons

  1. "Account expert"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Loyalty Specialist in Martinez, GA
    Current Employee - Customer Loyalty Specialist in Martinez, GA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at T-Mobile full-time (More than 5 years)

    Pros

    This by far has been the best company I have ever worked for they value their employees there's always the option of potential for growth within the company almost five years strong with this amazing organization and looking forward to many many more years.

    Cons

    With every job there's going to be stressed and pressured metric changes can be a handful but as long as you go in with an open Vision willing to learn willing to be adaptive to change as the industry is always changing and adapting for our customers.

    Advice to Management

    Best thing I can advise keep it fun keep your employees engaged reward your employees recognized efforts made by the employees.


  2. "NOT a place for customer-focused professionals or really growth."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Specialist in Augusta, GA
    Former Employee - Customer Service Specialist in Augusta, GA
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at T-Mobile part-time (More than a year)

    Pros

    * Great people to work with
    * Fantastic compensation and benefits
    * World-class product training, onboarding, and learning opportunities
    * Really fun break rooms and other perks
    * Awesome place to work if you are a good worker drone

    Cons

    * Too sales-driven, not customer-focused enough
    * High turnover due to poor management team and metrics/KPIs
    * Lack of recognition and growth
    * Too cut-throat, due to aggressive sales goals
    * Churning out phone calls is valued over getting rave reviews from customers
    * Independent thought and creativity are NOT rewarded

    Advice to Management

    If you truly want to best serve your customers, conversations should be more authentic and free-flowing. Allow people to truly care about their issues, rather than focusing on sales quotas and metrics that do not serve the customer's best interests. Your customer service personnel should be excited to help people, not worried whether they will meet their numbers for the day and keep their job. Don't just talk about your core values - LIVE them! For many whom I know have worked at T-Mobile, the brand promise is very different from the reality. It's not a fun brand that cares about people because they are 100% focused on the bottom line.


  3. "Customer Service Representative"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Georgia in Augusta, GA
    Former Employee - Georgia in Augusta, GA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at T-Mobile full-time

    Pros

    I worked here for 3 1/2 years. Benefits, paid time off, sick days, teammates, quiet room, cafeteria

    Cons

    Angry callers, too many metrics, micromanagement. My coaches would yell out the stats every hour. They want u to keep the call time low but also force u to sell, even to those asking to reduce their bills.

    Advice to Management

    Make "customer service" more important again, instead of sales being more important.


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  5. "..."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Retention Specialist in Augusta, GA
    Current Employee - Retention Specialist in Augusta, GA
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at T-Mobile full-time (More than 8 years)

    Pros

    great ceo, company offers stock and awesome incentives to keep their employees happy.

    Cons

    it can be stressful, due to customer reactions and the limited options you have available you may feel defeated at times.


  6. "Customer service rep"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative I in Augusta, GA
    Current Employee - Customer Service Representative I in Augusta, GA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at T-Mobile full-time (More than 3 years)

    Pros

    Fun environment, good money, flexible hours, great insurance, childcare/tuition reimbursement, phenomenonal staff, discount shopping, room for promotion, low turn over rate, paid holidays, great gift giveaways, family oriented,

    Cons

    Job is aggravating, extremely monotonous,

    Advice to Management

    Possibly rotate job skills


  7. "Best company ever"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Corporate Trainer in Augusta, GA
    Current Employee - Corporate Trainer in Augusta, GA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at T-Mobile full-time (More than 3 years)

    Pros

    Great culture excellent benefits,and many opportunities to grow within.the company.

    Cons

    There are no cons to working at T-mobile.

    Advice to Management

    More interdepartmental career fairs would help employees to grow!


  8. Helpful (1)

    "Customer Service Representative Position"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Augusta, GA
    Former Employee - Customer Service Representative in Augusta, GA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at T-Mobile (Less than a year)

    Pros

    Good Environment, Great pay, Excellent Employee Amenities at the call center, Awesome Co-workers

    Cons

    No Customer Service values they are 100% sales driven and seem to only care about themselves from corporate stand point very lousy company in that perspective


  9. "Fun Company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Augusta, GA
    Former Employee - Customer Service Representative in Augusta, GA
    Recommends

    I worked at T-Mobile full-time (Less than a year)

    Pros

    Pay, Incentives, People, Atmosphere, Benefits, Vacation

    Cons

    Rotating Schedule Every 6 months


  10. "It's okay...just make sure you can sell"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Retail Store Manager in Augusta, GA
    Former Employee - Retail Store Manager in Augusta, GA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at T-Mobile part-time (More than 3 years)

    Pros

    Flexible schedule, great compensation if you can sell!

    Cons

    Can be too much drama with coworkers


  11. "T-Mobile Is Where It's At"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative I in Augusta, GA
    Current Employee - Customer Service Representative I in Augusta, GA
    Recommends
    Positive Outlook

    I have been working at T-Mobile full-time (More than 3 years)

    Pros

    Great benefits, perks, & bonus based on job performance

    Cons

    None really. Some make consider the constant changing with the company to be a con but I don't

    Advice to Management

    Make sure that employees are aware of changes either before or during the release of information so that it is not something heard by customers..... also considering work at home positions



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