T-Mobile Reviews in Frisco, TX | Glassdoor

T-Mobile Frisco Reviews

Updated June 15, 2017
89 reviews

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Frisco, TX

3.7
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89 Employee Reviews

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  1. "Contractor view looking inward"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Contractor - NOC Technician in Frisco, TX
    Current Contractor - NOC Technician in Frisco, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at T-Mobile as a contractor (More than a year)

    Pros

    Employee friendly, challenging work, friendly environment

    Cons

    Contractors need to park off site

    Advice to Management

    Keep doing what you are doing because it is working in both the technical side along with the customer side.


  2. "Frustrating tech support job with high turnover"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Former Employee - Service Desk Specialist in Frisco, TX
    Former Employee - Service Desk Specialist in Frisco, TX
    Doesn't Recommend
    Disapproves of CEO

    I worked at T-Mobile full-time (More than a year)

    Pros

    Salary and benefits improved after becoming 'full time' vs a contractor
    Company realized the value of internal tech support and offered full time positions to employees
    PTO accrued quickly

    Cons

    The company uses/used ridiculous/un-realistic KPI (key performance indicators) that do not focus on the most important aspect(s) of the job-which was resolving issues. Far too much emphasis was placed on total resolution time for a call. As a customer, I'd rather have my issue resolved than care if the conversation lasted more than 7 minutes.
    High stress/high turnover/high burnout
    No company events or morale boosters
    Increase in responsibility with little or no increase in salary

    Advice to Management

    Consider allowing employees to pursue other interests or avenues, even if they're not the highest performing
    Consider having company events/morale boosters/incentives
    Consider re-configuring the KPIs for internal tech support
    Consider recognizing those who go 'above and beyond', not just the top performers or those that are frequently recognized


  3. "Good Job but difficult metrics to meet"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Tech Support Representative II in Frisco, TX
    Former Employee - Tech Support Representative II in Frisco, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at T-Mobile full-time (More than 5 years)

    Pros

    Excellent benefits, excellent culture, liked my teams

    Cons

    high-volume, often back-to-back calls, performance metrics are very subjective so one superviser might grade you well and another grade you poorly on the same performance


  4. "T-Mobile Engineering"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Systems Design Engineer in Frisco, TX
    Current Employee - Senior Systems Design Engineer in Frisco, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at T-Mobile full-time (More than 5 years)

    Pros

    T-Mobile offers excellent and affordable benefits, as well as top-of-the-industry compensation, including stock options and annual stock grants. More than its competitors, T-Mobile is known for its ability to retain talent, and has many long-tenured and highly experienced engineers on staff.

    Cons

    The organizational culture is highly mechanistic, and individual contributors have little authority to determine the direction of projects. Leadership determines what should be done, management determines who should do it, and engineers are only left to figure how it can be accomplished. This minimizes the ability of individuals to have a substantial impact on business operations.

    Advice to Management

    Work culture is the biggest weakness within the T-Mobile engineering organization. Decreasing the authoritative distance between managers and engineers and observing many of the industry practices of large IT and financial institutions are good places to begin reform.

    T-Mobile Response

    Jun 5, 2017 – T-Mobile Careers Team

    We appreciate you sharing your personal experience with us. We aim to empower every one of our team members to utilize their role to make an impact on the business. If you feel this is lacking in ... More


  5. "new hire"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Contractor - Anonymous Contractor in Frisco, TX
    Current Contractor - Anonymous Contractor in Frisco, TX
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at T-Mobile as a contractor

    Pros

    quick interview and hired, within hours same day

    Cons

    no benefits, no relocation assistance, contract not secured


  6. "Good to survive, not to thrive"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Contractor - EIT Service Desk Technician in Frisco, TX
    Former Contractor - EIT Service Desk Technician in Frisco, TX
    Neutral Outlook
    No opinion of CEO

    I worked at T-Mobile as a contractor (More than a year)

    Pros

    They employ students working towards their degree

    Cons

    high % of contract employees giving the vibe that don't care about the workers at all and would much prefer interchangeable empty shirts as opposed to actual employees with a vested interest in the company.
    Also, the path to full-time employment is convoluted and daunting, which gives the same impression

    Advice to Management

    Streamline your path to actual employment and provide feedback or you will continue to lose all your best people.


  7. "EIT Help Desk"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - IT Specialist in Frisco, TX
    Current Employee - IT Specialist in Frisco, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at T-Mobile full-time (More than a year)

    Pros

    IT's an easy job to get started in. It seems overwhelming and hard at first, but you get into a pattern and your own rhythm.

    Cons

    Mundane and stressful. Have to deal with incompliant callers

    Advice to Management

    More control of systems, and permissions to do for our callers. high pay raises.

    T-Mobile Response

    Feb 1, 2017 – T-Mobile Careers Team

    Thank you for your feedback—it's good for reps who may not consider IT to hear that it can be easily learned. We'll be sharing your review with our leaders as well and encourage you to have ... More


  8. "Retail Sales Associate"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Retail Sales Associate in Frisco, TX
    Current Employee - Retail Sales Associate in Frisco, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at T-Mobile full-time (More than a year)

    Pros

    Amazing benefits, great open door policy, easily motivated by leadership, a company you will feel proud to work for

    Cons

    Young co-workers generally inexperienced and too money driven and very few customer driven ethics

    Advice to Management

    Promote those who can teach, not just those who can sell. Far too many young people moved up to fast end up stepping back down, they don't want to teach or coach, they just want to make money

    T-Mobile Response

    Feb 1, 2017 – T-Mobile Careers Team

    Thanks for posting your thoughts and we’re glad to hear this is a company you’re proud to work for. We always want to make sure our frontline is well-equipped to do the right thing for our customers ... More


  9. "Great place to work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Engineer Systems Design & Strategy in Frisco, TX
    Current Employee - Engineer Systems Design & Strategy in Frisco, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at T-Mobile full-time

    Pros

    Awesome benefits: Generous PTO, Competitive Healthcare Benefits, Education Assistance, Partnership with Ashford University for free education up to Masters Degree, Mobile phone service discounts, industry competitive pay

    Cons

    Not many, one thing that bothers me is that PTO accrual is bi-weekly, so it can take time to accrue enough time for a proper vacation. I would prefer if we were given a pool of time up-front.

    Advice to Management

    It would be nice to see a framework put into place where there was a pathway for promotion onto the leadership team


  10. "Alsome Company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Contractor - NOC Technician in Frisco, TX
    Current Contractor - NOC Technician in Frisco, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at T-Mobile as a contractor (Less than a year)

    Pros

    Easy going, awesome people, help when you need it, a lot of chance for OT, Great and positive company culture.

    Cons

    Nothing, great company and people.

    Advice to Management

    N/A


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