T-Mobile Retail Sales Representative Reviews | Glassdoor

T-Mobile Retail Sales Representative Reviews

Updated February 5, 2017
209 reviews

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US - All Cities Retail Sales Representative

3.5
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  1. "Been with the Company for several Months"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Retail Sales Representative in Sacramento, CA
    Current Employee - Retail Sales Representative in Sacramento, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at T-Mobile full-time (Less than a year)

    Pros

    Working under a third party retailer, basically the same as a corporate location. They really treat you like family and its a positive high energy working environment. I have had previous sales experience; however, if you do not, they will train and work with you until you are comfortable on the sales floor. Easy to get promoted if you want that title or experience.

    Cons

    Weeks of training, and still after you may feel like you have no idea what you're doing. Constant company updates and changes in sales/technology. Work schedules are ever changing. Commission is uncapped, however it is based off metrics, now core revenue, calculation is difficult. Also, it is holistically determined on the stores productivity.

    Advice to Management

    Less pressure on the sales team, we know it is important to meet quotas; however, some issues should not be addressed to the team alone. Good job on not out sourcing for higher positions.


  2. "Going down hill"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Retail Sales Representative in Marietta, GA
    Current Employee - Retail Sales Representative in Marietta, GA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at T-Mobile part-time

    Pros

    Health benefits and nothing else. glassdoor requires five words for the pros section.

    Cons

    Too many to list:
    Poor management
    declining pay
    unpredictable working schedule
    unpredictable pay
    unpredictable amount of hours you will be working
    high pressure to hit unrealistic metrics
    they will not allow you to have a second job
    its virtually impossible to move up in this company
    the longer you work here the lower your salary will go

    Advice to Management

    stop lying to your employees


  3. "Ups and Downs"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Retail Sales Representative in Bronx, NY
    Former Employee - Retail Sales Representative in Bronx, NY
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at T-Mobile full-time (More than a year)

    Pros

    Great environment, ability to create long lasting relationships with both coworkers and customers, unlimited potential to growing as a sales representative in a commission based environment.

    Cons

    some coworkers can be somewhat rude and it can become a bit hostile when someone wants to take a sale from you.

    Advice to Management

    Keep doing a great job! Management really clamps down on fraudulent workers and identity thefts.


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  5. "Retail Sales Representative"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Retail Sales Representative in Miami, FL
    Former Employee - Retail Sales Representative in Miami, FL
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Wonderful health, dental and overall benefits. Potential to make a comfortable living wage without a college degree. Flexible hours. Opportunity for growth. Charismatic employees that have potential to become long time friends.

    Cons

    Ever changing business models and comission structures. There should be more focus on product knowledge, effeciency and customer service (think Apple specialist). Higher focus on consultative selling.


  6. "Decent environment, if you are on their good side"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Retail Associate Manager/Retail Sales Representative in College Station, TX
    Former Employee - Retail Associate Manager/Retail Sales Representative in College Station, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at T-Mobile full-time (More than 5 years)

    Pros

    The majority of people are extremely friendly, and not just the "I drank the kool-aid" type. The benefits are great, and you learn so much about sales in general because they really focus on development.

    Cons

    At times, the focus steered so far away from customer service toward strictly selling (at the expense of great customer service). The reason I enjoyed my job so much was because of the strong emphasis on creating a sales environment out of positive customer service. When that was no longer the case, I looked elsewhere for a career.

    Advice to Management

    There is an ethical middle ground between 100% customer service and 100% sales. Find that middle ground to build success in front-line stores. Having the least expensive plans, or the most amazing data plans, can only get you so far. Take care of the customer first and the sales will follow.


  7. "Both fun and competitive"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Retail Sales Representative in Salt Lake City, UT
    Former Employee - Retail Sales Representative in Salt Lake City, UT
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great benefits, fun work environment, decent pay, excellent company.

    Cons

    Your experience will vary store to store. I worked at multiple stores. The first was one was amazing, the second I struggled with management and coworkers.

    Advice to Management

    Don't put someone in charge solely based upon the fact that they have a college degree. Other managers in the past were far more qualified for the job.


  8. "Too Much Cheesy Energy"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Retail Sales Representative in Clifton, NJ
    Current Employee - Retail Sales Representative in Clifton, NJ
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    Pros

    Flexibility. Not much micromanaging depending on your manager.

    Cons

    Hourly rate sucks. They expect you to sell sell and sell. They start you at about 11 or 12. AT&T starts you at 15. If you want people to bust their butt selling and delivering Grade A customer service, how about paying more than 11 or 12 an hour so the employees actually want to work. Definitely a job more for a kid fresh out of high school.

    Advice to Management

    I had several managers. Some were all about favoritism, and others were very neutral and hard working.


  9. "Retail Sales Assosiate"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Retail Sales Representative in Miami, FL
    Former Employee - Retail Sales Representative in Miami, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at T-Mobile part-time (More than a year)

    Pros

    Good Commission
    Good Employee Discount on Service
    Good Pay with No College Experience
    Health and 401K Even As A Part-Time Employee
    Flexible Work Hours
    Lots of Opportunity for Growth In The Company

    Cons

    Management can be Hit or Miss
    No Set Schedule, Schedule Changes Weekly which can be difficult to plan around
    Competitive Environment may create tension between sales reps

    Advice to Management

    Work with each rep to determine their best sales techniques for them. Everyone does not sell the same, it is best to let reps work without hovering over them or micro- managing.


  10. "Good Company"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    Current Employee - Retail Sales Representative in Houston, TX
    Current Employee - Retail Sales Representative in Houston, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at T-Mobile part-time (More than 3 years)

    Pros

    Great company to start off, especially if your working part-time, easy to move up.

    Cons

    Alot of current managers are underqualified. Makes harder for employees to move up


  11. "It seems pretty solid so far."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Retail Sales Representative in New Albany, IN
    Current Employee - Retail Sales Representative in New Albany, IN
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at T-Mobile part-time (Less than a year)

    Pros

    Positive work enviorment, the whole team enjoys being there which creates the most cohesevie team enviorment I have ever had the pleasure of being apart of.

    Cons

    Its always intimidating coming on to a sales team but at my store the team seems to be very welcoming .