T-Mobile Retail Sales Representative Reviews | Glassdoor

T-Mobile Retail Sales Representative Reviews

Updated Jan 19, 2020

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4.0
86%
Recommend to a Friend
93%
Approve of CEO
  1. "Great company to work for with awesome benefits, I work part time on average 25 hours per week for the past 2 years"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Retail Sales Representative in Spartanburg, SC
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at T-Mobile part-time for more than a year

    Pros

    Part time job, make your own money since it's commission based, set appointments and close sales, make great money for part time and the opportunities are limitless, make a decent hourly rate apart from making money off commissions, best benefits in the industry, you have enough time to spend with family or to have a 2nd job

    Cons

    Working any days of the work and any shifts which change on a weekly basis, work Xmas eve, black Friday, etc. Months can be slow which impact commission,

    T-Mobile2018-01-15
  2. "good place to start up with"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Retail Sales Representative in Duluth, GA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at T-Mobile part-time for more than a year

    Pros

    - nice co-worker - low base pay but lots of incentive programs

    Cons

    - training material not effective - work-life balance

    T-Mobile2020-01-19
  3. "T-Mobile is what you make of it"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Senior Retail Sales Representative in Seattle, WA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at T-Mobile full-time for more than 5 years

    Pros

    Awesome benefits, PTO, 401k, Medical etc

    Cons

    No consistent schedule, they hire too many reps pet store, lowering individual commission opportunity

    T-Mobile2019-03-29
  4. Helpful (1)

    "Conflict of interest."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Retail Sales Representative in Philadelphia, PA
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at T-Mobile full-time for more than a year

    Pros

    Great benefits package, constantly challenged, training offered for those who struggle.

    Cons

    Conflict of interest for high performers --- growth not there because management doesn't want to lose a high tier performer from their store and have them move on to another. Management is hit or miss just like any other field.

    Advice to Management

    Promote from within. If someone is breaking records constantly and leading your team on multiple levels, don't bring in leadership from another company who doesn't even know what they're doing.

    T-Mobile2018-03-27
  5. "Great Company!! FOR NOW"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Retail Sales Representative in Port Saint Lucie, FL
    Recommends
    Negative Outlook
    Approves of CEO

    I worked at T-Mobile full-time for more than 3 years

    Pros

    Great promotion available, Great pay and awesome atmosphere to work.

    Cons

    Seeing the writing on the wall and how it is becoming like the other phone companies when it comes to employees

    Advice to Management

    Dont forget where you came from.

    T-Mobile2018-01-13
  6. "Loved it, very fast paced"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Retail Sales Representative in Woodbridge, NJ
    Recommends
    Negative Outlook
    Approves of CEO

    I have been working at T-Mobile full-time for more than a year

    Pros

    Opportunities to grow Paid time off Vacation Flexible schedule Motivated enviroment

    Cons

    Low hourly Rude customers Sales metric goals Sometimes really slow

    T-Mobile2017-10-26
  7. "Great place to make some extra money"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Retail Sales Representative in New York, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at T-Mobile part-time for more than 5 years

    Pros

    The benefits are amazing! Not to mention as a Sales Rep, you get paid hourly plus commission.

    Cons

    It's a sales job so expect to sale whatever they tell you to sell.

    Advice to Management

    Be humble

    T-Mobile2017-08-17
  8. "Amazing Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Retail Sales Representative in Tustin, CA
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at T-Mobile part-time for more than a year

    Pros

    I honestly loved working for T-Mobile. I joined back in 2014 when I was finishing up senior year for my undergrad. The flexibility, benefits and compensation that one can have access to is amazing. Company structured around commission + hourly rate. Upper management varies and are salary based. Would definitely recommend working for T-Mobile for anyone who wants to still do retail and sales, but at a different level of quality.

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    Cons

    The constant restructuring of promos often causes customer disconnects. One of the few pesky things you have to deal with when it comes to customers, along with bill explanations (customers tend to forget what services they agree to).

    Advice to Management

    Make sure each rep is 100% knowledgeable on promos. Biggest reason for future customer escalations!

    T-Mobile2017-06-17
  9. "Money is good, work life balance not so much."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Retail Sales Representative in North Las Vegas, NV
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at T-Mobile full-time for more than 3 years

    Pros

    Commission and plan discount is awesome. Make as much as you want to.

    Cons

    Never a set schedule. Moving up was a constant batter because you are waiting around for your manager to take action. Requesting time off was always hard. Can't take off during holidays even for personal reasons. Favoritism is a factor. Things can be approved for one person but not another. Very stressful when the months are slow.

    Advice to Management

    Fit the needs for everyone. When you have someone who wants to move up, take the extra time to guide them. Be a part of the team.

    T-Mobile2017-04-24
  10. "I like my job decent pay"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Retail Sales Representative in Moorestown, NJ
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at T-Mobile full-time for more than 8 years

    Pros

    Great benefits with healthcare Dental Healthcare Dependent Care options Commission is pretty good Give you opportunities to buy stock Get stock in company annually

    Cons

    Commission is limited, like the sky is NOT the limit Retail hours aren't the best for everyone Goal oriented that you may not agree with goals but must achieve them to succeed

    T-Mobile2017-04-10
Found 194 reviews