T-Mobile Reviews | Glassdoor

T-Mobile Reviews

Updated July 20, 2017
5,314 reviews

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3.9
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5,314 Employee Reviews

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  1. Featured Review

    Helpful (8)

    "Account expert"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Loyalty Specialist in Martinez, GA
    Current Employee - Customer Loyalty Specialist in Martinez, GA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at T-Mobile full-time (More than 5 years)

    Pros

    This by far has been the best company I have ever worked for they value their employees there's always the option of potential for growth within the company almost five years strong with this amazing organization and looking forward to many many more years.

    Cons

    With every job there's going to be stressed and pressured metric changes can be a handful but as long as you go in with an open Vision willing to learn willing to be adaptive to change as the industry is always changing and adapting for our customers.

    Advice to Management

    Best thing I can advise keep it fun keep your employees engaged reward your employees recognized efforts made by the employees.

    T-Mobile Response

    Apr 24, 2017 – T-Mobile Careers Team

    Change is constant and with our rapidly growing company we appreciate team members like you who keep a positive attitude and open mind as we adapt. As you continue to grow with us, if you have any... More


  2. Helpful (2)

    "'Customers are # 1 and reps are the reason". Reps should be # 1 and management should be the reason."

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Retail Sales Representative in Philadelphia, PA
    Current Employee - Senior Retail Sales Representative in Philadelphia, PA
    Doesn't Recommend
    No opinion of CEO

    Pros

    Health benefit, phone benefit and nothing else

    Cons

    low pay and compensation, no opportunity to grow, unfair treatment by managers

    Advice to Management

    try talking to the reps and find out what each of them thinks should be done about making T-Mobile the best place to work

  3. Helpful (4)

    "Rotten place"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - IT Project Manager in Bellevue, WA
    Former Employee - IT Project Manager in Bellevue, WA
    Doesn't Recommend
    No opinion of CEO

    Pros

    Heath benefits and time off are good

    Cons

    The job in IT is not organized well

    Advice to Management

    Look how you treat talent


  4. Helpful (1)

    "If you enjoy spending time with those who matter most to you --- DON”T apply here!"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Representative in New York, NY
    Current Employee - Sales Representative in New York, NY
    Doesn't Recommend
    No opinion of CEO

    Pros

    There are no longer any positives to working at T-Mobile since the reorganization in early 2007 --- at that time we were told that the company was moving in a new direction. Times change & we needed to change with them --- so they “let experienced people go” and promoted inexperienced people --- not to mention giving the biggest market to a ‘robot’ someone who in no way shape or form motivates his sales team to go out & get others excited. Instead there are always ‘fire drills’ that only amount to causing some of us to see our doctors due to the stress.

    Cons

    Personal life no longer exists. For a company that advertise ‘sticking together’ they sure don’t practice it with their employees == at least not here on the east coast. We take the on line course regarding only working 8hrs. and if you happen to go over then by all means document it so that you are paid. Well when this does occur management doesn’t want to approve it – they make you feel like a slacker or guilty for having a life outside the company! I am sorry but I no longer feel appreciated -- instead I am constantly faced with the threat of termination!

    Advice to Management

    Really need to take a good hard look at your key markets – make unannounced visits or tell them when you’re coming but not where you plan on going. During a recent visit there was more preparation put into what ‘route’ Dotson would be driven on then the secret service uses for the President of the United States! It was all a big show --- -

    Also, Senior Management needs to be realistic – news flash ‘we are in a recession --- customers are not out spending money on food like they did a year ago, what makes you think they are going to sign a 2yr contract? Let’s ‘trim the fat’ get rid of some of your MD’s & DM’s in the North East this # can easily be reduced.


  5. Helpful (6)

    "T-Mobile doesn't respect it's employee's personal time/life."

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Store Manager in Brooklyn, NY
    Current Employee - Store Manager in Brooklyn, NY
    Doesn't Recommend
    Disapproves of CEO

    Pros

    They are pretty flexible if you are a part-time sales rep, but beyond that be prepared to dedicate your life to them.
    They do allow you to develop your management skills , with a lot of off site and online courses.

    Cons

    Full-Timers, Key Holders and Managers are expected to be "Team Players" and basically live at work - they always talk about having a work/life balance but they don't live up to their own hype.
    Favoritism rules here as well - its more who you know and kiss up to rather than actual ability and competence that matter here.
    Upper management changes directions WAYYYYY to often - its seems like there is a new "focus" every week! and the stuff that was last week's "focus" gets dropped in favor of the new "focus" of the week.

    Advice to Management

    Listen to your front-line employee's - they know whats working and not working.


  6. Helpful (2)

    "the worst five"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Operations in Bohemia, NY
    Current Employee - Operations in Bohemia, NY
    Doesn't Recommend
    Disapproves of CEO

    Pros

    t-mobile used to be a good place to work but management has no focus on what they are doing

    Cons

    the company values that management doesn't even follow, i've never seen so much division in the company

    Advice to Management

    the management should try to focus on the things that the employees care about not what management cares about


  7. Helpful (2)

    "Customer Service Slave"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - CsrII in Thornton, CO
    Former Employee - CsrII in Thornton, CO
    Doesn't Recommend
    No opinion of CEO

    Pros

    T-Mobile was a very EASY place to work for, which is why I decided to take the job. I am a full time student and wanted something easy that also offered tuition assistance. Their benefits were pretty good overall, but very difficult to navigate through.

    Cons

    The TA I was excited about? They only approved classes that benefited the company and the job you were in. I was a Customer Service rep, which classes would I find that could POSSIBLY fit the position?

    Advice to Management

    Be more responsive to people that work for you. I was in meeting where there were some amazing ideas people had, but they would always be shot down.

  8. Helpful (8)

    "T-Mobile sounds like a great place to be, and it can be ... for some."

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Software Engineer in Bellevue, WA
    Former Employee - Senior Software Engineer in Bellevue, WA
    Doesn't Recommend
    No opinion of CEO

    Pros

    Opportunity to work for a wireless company and the reach that comes from working for a global telecom.
    Presents a great environment and a family-friendly, "fun" atmosphere that matches the ad campaigns and signage in retail stores. A friendly place to be and not hard to stick around.

    T-Mobile does a nice job ensuring that workers are fairly compensated and that there are adequate numbers of team members to do the job available. In addition, the company has a progressive community support program and makes and effort to participate in the communities it serves. T-Mobile is a good corporate citizen.

    Cons

    Some of the very values used to promote individuality and success at T-Mobile are also used to enforce conformity and small-mindedness at the same company. It can be very hard to succeed when it becomes evident that the "friendliness" is not actually a vehicle for success. There is too much bureaucracy for the size of the company, and it's often difficult to determine how to get a project funded or move anything forward. T-Mobile is a very political place, which is a benefit when you are in favor and a severe career-limiting factor when you are not in favor. Lastly, the performance management process is flat-out broken, with the value of "blue chips" changing from department to department and from quarter to quarter. The place is not built for the future, but for next week.

    Advice to Management

    Watch the small companies out there and encourage their ideas -- the company leadership in place today is stale and needs outside blood. Also, live up to the value of promoting internal leaders when none are available externally.


  9. Helpful (4)

    "T-Mobile, guaranteed to make you frustrated and stressed."

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Care Representative in Springfield, MO
    Former Employee - Customer Care Representative in Springfield, MO
    Doesn't Recommend
    No opinion of CEO

    Pros

    T-Mobile has great benefits and above average pay for Springfield, Missouri. You may dress pretty much any way you want which becomes rather sickening when people wear their pajamas and such. It's a very unprofessional atmosphere, but a good place to work if you don't like to look nice every day.

    Cons

    Many of the team leaders and members of management have poor grammer and act unprofessional. It's hard not to just laugh out loud at some of the yokels in management positions. Customer Care Reps have to hurry through calls to keep call handling times low so customers get unsatisfactory service and have to call back in. Working there was an overall nightmare.

    Advice to Management

    Take some classes in English 101 and review your grammer school personal care handbook.


  10. Helpful (5)

    "Not a place you want to work at."

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Business Systems Analyst in Parsippany, NJ
    Former Employee - Senior Business Systems Analyst in Parsippany, NJ
    Doesn't Recommend
    Disapproves of CEO

    Pros

    You cannnot find another job and can make more than unemployment pays.

    Cons

    Achievements have absolutely nothing to do with individual success.
    Management can waste millions of dollars by repeatedly failing at everything they do and suffer no consequences. Consequences are paid for by non-management.
    You can do everything management instructs you to do and how to do it, and you can even warn them of the negative impact of their directions, and when it fails, it is still your fault.
    Employees are treated as cannon fodder for the failures of their bosses. A lot of “lip service” is paid towards making T-Mobile a great place to work, but nothing is really improved. You basically understand that it is a great place to work, or you will find yourself in need of a job

    Advice to Management

    Quit. Let people who really know what to do and care run the company.


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