T-Mobile Reviews | Glassdoor

T-Mobile Reviews

Updated October 16, 2017
5,546 reviews

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3.9
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5,546 Employee Reviews

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  1. Featured Review

    Helpful (19)

    "Account expert"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Loyalty Specialist in Martinez, GA
    Current Employee - Customer Loyalty Specialist in Martinez, GA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at T-Mobile full-time (More than 5 years)

    Pros

    This by far has been the best company I have ever worked for they value their employees there's always the option of potential for growth within the company almost five years strong with this amazing organization and looking forward to many many more years.

    Cons

    With every job there's going to be stressed and pressured metric changes can be a handful but as long as you go in with an open Vision willing to learn willing to be adaptive to change as the industry is always changing and adapting for our customers.

    Advice to Management

    Best thing I can advise keep it fun keep your employees engaged reward your employees recognized efforts made by the employees.

    T-Mobile Response

    Apr 24, 2017 – T-Mobile Careers Team

    Change is constant and with our rapidly growing company we appreciate team members like you who keep a positive attitude and open mind as we adapt. As you continue to grow with us, if you have any... More


  2. "n/a"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Database Administrator in Salem, OR
    Former Employee - Database Administrator in Salem, OR
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at T-Mobile full-time (More than a year)

    Pros

    These people are horrible to work for. The most horrible place to be employed by.
     I would never put my worst enemy through what my fiance and I have gone through with these schemers and scumbags. These people discriminated and harassed my fiance and I, and as well hurt her at her job by not ergonomically assessing her. These people are space cadets.

    Cons

    Not getting paid the money you were promised and worked so hard for. Receiving personal bias & discrimination from managers as an evaluation on exit interview, after you've went above and beyond and actually created a robust working software to increase customer to agent efficiency, and had the best scores consistently for months on end.

    Advice to Management

    To not terminate wrongfully, and to actually coach agents on individuals basis correctly, not to mention ergonomically assess without bias, and personal opinion.

  3. "All about numbers"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate in Phoenix, AZ
    Former Employee - Sales Associate in Phoenix, AZ
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at T-Mobile full-time (More than a year)

    Pros

    Commission potential, 75'% off plan, great benefits, full time always available if you perform

    Cons

    Micro managers that actually results in demotivation, political ( who you know not what you know) rookie and young management who thinks they can run a store better than someone with 14 years of management skills, power Trip style managers

    Advice to Management

    CEO has no ideal how political it really is on the frontline.


  4. "Hardly ethical"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Retail Sales Associate in Houston, TX
    Former Employee - Retail Sales Associate in Houston, TX
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at T-Mobile part-time (More than a year)

    Pros

    Very awesome employees some will turn into your best friends ever. Great team building and training.

    Cons

    Compensation, it's simple to get more clients nothing else matters. You will have to be a shark if you don't speak that communities language (bilingual) also favoritism is shown to people who perform the most (as it should be) but I'm talking about gray areas like waiving fees.

    Advice to Management

    If your salespeople can't sell the product... don't have them cold calling waste of time if anything have them creating some content for that local store to drive more customers....if it's not selling it's probably the product or service.


  5. "Customer service rep"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at T-Mobile full-time

    Pros

    Bonus, flexible schedule, over time

    Cons

    Hours, 7 days a week center


  6. "sales associate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at T-Mobile full-time

    Pros

    discounts on phones are good

    Cons

    to many to began

    Advice to Management

    pay attention to employees


  7. Helpful (1)

    "Great company with great motives"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Retail Sales Associate in Cleveland, OH
    Current Employee - Retail Sales Associate in Cleveland, OH
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at T-Mobile full-time (More than 3 years)

    Pros

    I really can say only great things for the company, they're great and I wish I can get all my friends and family on board.
    -You make what you put in, so any reviews saying that there's not enough pay, it's the work they're putting in.
    -Flexiblity on days
    -A lot of paid vacation
    -Great health care and benefits

    Cons

    -None what so ever, again great place to work for.

    Advice to Management

    Fire them all and promote within, just kidding, but definitely promote within. There's a lot of potential with those already working and they bleed magenta. Don't hire someone from the outside for a higher up position, that doesn't make any sense when you have the right people in front of you.

  8. "One of the nest jobs I've ever had"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Key Holder
    Former Employee - Key Holder
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at T-Mobile part-time

    Pros

    Great pay, good benefits, awesome coworkers, decent hours

    Cons

    It takes a long time to become a full time employee.
    Sometimes management is hired in based on favors and not compatibility

    Advice to Management

    Be more understanding of a single parent who is struggling with sick children. Besides that I geniunely think the company is ran well and I miss working there.


  9. "Not a bad place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Retail Sales Associate
    Current Employee - Retail Sales Associate
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at T-Mobile full-time (Less than a year)

    Pros

    Great benefits and pay.

    Cons

    Can be stressful trying to hit goals which at times can be un realistic.


  10. "Started off good, traveled slowly but surely downhill"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - T-Mobile Retail Sales Associate in San Diego, CA
    Current Employee - T-Mobile Retail Sales Associate in San Diego, CA
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at T-Mobile part-time (More than a year)

    Pros

    Flexible Hours
    Commission
    Fast Paced
    Easy To Gain Sales Experience
    6 to 8 hour shifts normally
    Promotions make products easier to move

    Cons

    Pushy Sales Upper Management
    Having To Meet Quotas No Matter What
    Unruly Customers On The Daily
    Cutbacks On Commission Increasing


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