T-Mobile Reviews | Glassdoor

T-Mobile Reviews

Updated March 22, 2017
4,933 reviews

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US - All Cities Full-time Part-time

3.9
Star Star Star Star Star
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Approve of CEO

4,933 Employee Reviews

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Pros
Cons
  • Work/life balance is sometimes a challenge (in 169 reviews)

  • Massive layoffs doing the time Dutch Telecom were trying to sell them self out Unfortunate Events upper management falls apart (in 152 reviews)

More Pros and Cons

  1. "Sales Associate"

    Star Star Star Star Star
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at T-Mobile full-time

    Pros

    Work comprised of talking to people all day. If this comes easy to you, very easy work.

    Cons

    Difficult metrics and sales goals to hit at times.


  2. "Sales Rep"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at T-Mobile part-time

    Pros

    Great work environment, flexible schedule, amazing benefits, one of the best jobs so far if not the best. Commission structure used to be amazing, however still good.

    Cons

    Takes time to move up depending on the market

    Advice to Management

    Don't down grade even more the commission structure, at the end a happy employee guarantees better results


  3. "Excellent training"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Project Manager in New York, NY
    Former Employee - Project Manager in New York, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at T-Mobile (More than a year)

    Pros

    Worth all the effort and time

    Cons

    lengthy hours - big commitment

    Advice to Management

    More cellphone contract customer evaluation


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  5. "Retail Sales Associate"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Associate
    Current Employee - Sales Associate
    Neutral Outlook
    No opinion of CEO

    I have been working at T-Mobile part-time (More than a year)

    Pros

    Good health benefits, PTO and flexible hours while going to school

    Cons

    Depends on where you work and management staff. Management often picks favorites and doesn't value employees that they don't like. Depending on where you are, this can take a toll on you. They are also hesitant of employee needs such as transfers/ promotions. Management can be very selfish and if you are doing well at their location they may try to keep you there for their own gain. Not every manager is like this but I have ran into more that are like this than ones that are not. My advice is to do your work, meet your goals and do not involve yourself in the politics. I would recommend this as something part time while going to school or figuring things out, definitely not as something full time.

    Advice to Management

    Value your people, take time to appreciate your employees in their work. Support and encourage them with their future endeavors. Senior level staff needs to be more involved and have stricter policies with the way employees are allowed to be treated and/or limit the power that management can have.


  6. "Sr Segment Marketing Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Marketing Manager in Bellevue, WA
    Current Employee - Senior Marketing Manager in Bellevue, WA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at T-Mobile full-time (More than 10 years)

    Pros

    Great company, aggressive vision, strong management.

    Cons

    Constant reorgs, continual cost cutting in business affecting benefits and work environment. Cube farm.


  7. "Retail Sales Associate"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Retail Sales Associate in Detroit, MI
    Current Employee - Retail Sales Associate in Detroit, MI
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at T-Mobile full-time (More than a year)

    Pros

    Good commission pay. Good benefits including free money for daycare.

    Cons

    High turnover rate. Things like prices, procedures and policies change all the time leaving the reps to explain and fix it all.


  8. "Retail Sales Associate"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Approves of CEO

    I have been working at T-Mobile part-time

    Pros

    Fun job. Easy-going and are willing to teach if you are sturggling

    Cons

    Hit your goals. It is still primary concern when it comes to sales.


  9. "Great Company Overall"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at T-Mobile full-time

    Pros

    Great benefits
    Great atmosphere
    Best CEO in the business

    Cons

    Operations teams are not well organized
    Training programs need improvement

    Advice to Management

    Create a better system to develop and publish methods of procedures and technical bulletins to the operations department.


  10. "Sales Consultant"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Consultant in San Jose, CA
    Former Employee - Sales Consultant in San Jose, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at T-Mobile full-time (More than a year)

    Pros

    Money, and benefits are well

    Cons

    Upper management want you to scheme customers sometimes


  11. "Sure it Sounds Good..."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Care Expert in Nash, TN
    Former Employee - Account Care Expert in Nash, TN
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at T-Mobile full-time (More than 3 years)

    Pros

    Lots of benefits, decent pay,

    Cons

    Terrible 'leaders', schedule changes every 6 months, hard 'mental-labor' job, extremely stressful, bonus structure continuously decreasing

    Advice to Management

    Stop piling on responsibilities. I seriously doubt a senior leader in most call centers could even meet expectations, much less exceed them.



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