T-Mobile Reviews | Glassdoor

T-Mobile Reviews

Updated May 18, 2017
1,250 reviews

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Pros
Cons
More Pros and Cons

  1. "Decent pay for frontline"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Technical Support Specialist in Springfield, MO
    Current Employee - Technical Support Specialist in Springfield, MO
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at T-Mobile full-time (More than a year)

    Pros

    Possible huge bonuses for top performers, rotating schedules, and multiple chances to go on company paid trips. Must be a top performer for those though

    Cons

    Only opportunity to move up is to stay in operations. Leadership doesn't always take time to recognize reps if they aren't in the top 15

    Advice to Management

    Invest more than 5 minutes of time with your people.

    T-Mobile Response

    Feb 27, 2017 – T-Mobile Careers Team

    Thank you for your feedback! We want each team member to know their role is important to our everyday business and we have various recognition programs in place to do so. Ask to have a SYNC/INVEST ... More


  2. "Support role to reps"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Manager in Concord, CA
    Former Employee - Account Manager in Concord, CA
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I worked at T-Mobile full-time (More than a year)

    Pros

    Stable company. Clear messaging, and an improved network. Moving within the company is possible. Programs are available for your advancement.

    Cons

    Top down management hopefully will improve. Goals for the team kept changing. Lot's of running around, and some busy work.


  3. Helpful (3)

    "Many good things, many bad things from an Engineer with a foot out the door"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Engineer, Systems Architecture in Bellevue, WA
    Current Employee - Senior Engineer, Systems Architecture in Bellevue, WA
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I have been working at T-Mobile full-time (More than 3 years)

    Pros

    - Super Flexible
    - Lots of time off
    - Good Benefits
    - Great Bonus
    - Great place for low-average performers, you'll be very well compensated, and will never face any consequences

    Cons

    - Dangerous nonchalance/negligence of training
    - For someone who grew from an intern up, be ready to be vastly underpaid; be ready to train and mentor new hires with the same title, who are paid 15%+ more
    - Pay difference between low performers and high performers is very minimal, leads to issues with motivation
    - Career development is reactive, they'll wait for you to be unhappy or threaten to leave before taking action

    Advice to Management

    Be proactive in career development, training, and compensation activity for high-performers
    Very uninspiring leaders below C-level

    T-Mobile Response

    Feb 1, 2017 – T-Mobile Careers Team

    Thank you for your work on transforming us into the Un-carrier! We appreciate your feedback here. We share these reviews with leadership and also hope you've had a very transparent conversation with ... More


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  5. "It was"

    Star Star Star Star Star
    Former Employee - Technical Support in Midway City, CA
    Former Employee - Technical Support in Midway City, CA

    I worked at T-Mobile part-time (Less than a year)

    Pros

    Co workers and benefits were really awesome at T-Mobile. You received really great perks and discounts as a part time employee

    Cons

    Leadership can be confusing at times. There is a lot of micro managing.


  6. "Not b2b environment"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Business Development Manager in Irvine, CA
    Former Employee - Business Development Manager in Irvine, CA
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at T-Mobile full-time (More than a year)

    Pros

    The people and the culture in the office is good.

    Cons

    At the time there was no sales support for the B2B channel to help drive business and close deals.

    Advice to Management

    Management knows whats needed the lack of support for the B2B environment isn't their fault.


  7. Helpful (1)

    "T-mobile frontline"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Representative in Houston, TX
    Current Employee - Sales Representative in Houston, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at T-Mobile (More than 3 years)

    Pros

    Working in a team environment

    Cons

    Impossible to hit goals


  8. Helpful (1)

    "Principal Analyst"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Principal Analyst in Bothell, WA
    Current Employee - Principal Analyst in Bothell, WA
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I have been working at T-Mobile full-time (Less than a year)

    Pros

    The company CEO, John Ledger, is a leader that everyone can get behind. He is a visionary in the industry and the company's success is his doing. Working for a company that is doing well is good for employee morale. The benefits are good.

    Cons

    The IT organization at T-Mobile is very silo'd. There is a great push to adopt DevOps and Agile, but they lack the leadership to transform the overall organization. It seems at times, that leaders have their own agendas and don't work together. There are constant org changes.

    Advice to Management

    When you hire people to change the game, please listen to them.

    T-Mobile Response

    Feb 27, 2017 – T-Mobile Careers Team

    Thank you for your feedback—we do share these reviews with the leadership team and encourage you to discuss them with your leaders as well. Change is constant around here which requires flexibility ... More


  9. "Sr. Manager Business Sales"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Manager in Chicago, IL
    Former Employee - Senior Manager in Chicago, IL
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at T-Mobile (More than 10 years)

    Pros

    Great benefits, ESPP, Free stock,

    Cons

    Business Sales is part of retail and no longer focusing on anything other than very small companies


  10. Helpful (3)

    "Analyst"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Analyst in Bellevue, WA
    Former Employee - Analyst in Bellevue, WA
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I worked at T-Mobile (More than a year)

    Pros

    Great place for 9-5ers, benefits are ok.

    Cons

    Middle management's tone is completely disconnected from senior leadership. Senior leadership touts an innovative/disruptive/no BS/get things done atmosphere whereas middle management perpetuates bureaucracy, conformity, groupthink, status quo environment.

    Advice to Management

    Forge a better connection between middle management and senior leadership. Stop brutally punishing your employees for providing honest feedback and stop pressuring them to fill out company surveys with positive responses if that is not the way they feel.

    T-Mobile Response

    Feb 1, 2017 – T-Mobile Careers Team

    We appreciate your insight and honesty. We strive to make sure the communication and direction between our leaders and our teams is consistent and transparent, but with any large company we know ... More


  11. "T-Mobile: evolving, evolving, evolving"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Contractor - Enterprise IT Tooling Architect & Administrator in Atlanta, GA
    Former Contractor - Enterprise IT Tooling Architect & Administrator in Atlanta, GA
    Recommends
    Negative Outlook
    Approves of CEO

    I worked at T-Mobile as a contractor (More than a year)

    Pros

    + open, collaborative working environment & culture
    + very outgoing, friendly, & capable people
    + flexible working atmosphere
    + knows how to create a fun workplace

    Cons

    - balancing budgets/funding problems; causes constant staff turn-over
    - resource management is a huge problem
    - lack of work-scope acknowledgement and commitment from leadership to partner service agreements. HUGE potential legal issues all over the place
    - unstable, inconsistent, interrupt-driven workflow
    - lack of enterprise communication about executive strategies to delivery teams
    - misguided governance; governance at T-Mobile is practiced as PMO-language authority rather than guiding standards
    - evolution vs. design plans; work at T-Mobile "aimlessly evolves" due to lack of design plans and planning models

    Advice to Management

    Aside from T-Mobile's friendly working atmosphere, there's huge business conduct/practice concerns. Avoid using the word "evolve/evolution" to describe operational business practices. Evolution lacks design; it's like slapping design and architect teams in the face. Think of HGTV design spaces and imagine walking into completed development with your designers saying, "look at this evolution! its amazing." Evolving organizations don't understand where they're going. To improve, address and resolve the "Cons" section above.


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