T-Mobile Reviews | Glassdoor

T-Mobile Reviews

Updated December 8, 2017
910 reviews

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910 Employee Reviews

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More Pros and Cons

  1. Helpful (2)

    "Great Experience"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Contractor - Systems Analyst in Bellevue, WA
    Former Contractor - Systems Analyst in Bellevue, WA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at T-Mobile as a contractor (More than a year)

    Pros

    I was part of a large project. It was a great experience to be able to participate in such a large undertaking. I got to interface at all levels of the project team. I was made to feel like a member of the team.

    Cons

    The downside of my experience was that the project was poorly managed which prolonged any chance of a successful launch. My project lead should really have not been placed in a leadership role. He micromanaged ever aspect of my working day which stifled initiative. I happily performed tasks which were out of scope for the position I was hired for because I had to experience to take on which went unacknowledged but expected.

    Advice to Management

    I would say to management. Be more selective about who you place in leadership roles. Not all people are cut out to manage people to success


  2. "Could be worse"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Store Operations Associate in San Francisco, CA
    Former Employee - Store Operations Associate in San Francisco, CA
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I worked at T-Mobile part-time (More than a year)

    Pros

    You get a generous discount on T-Mobile service. 401k, stock grants, PTO, health benefits. You get to play with all the latest smartphones and accessories (VR, speakers)

    Cons

    Hours are always being cut. I had shifts where I was just scheduled for 2 hours! That's not a way to make a living.

    Advice to Management

    Give your employees more hours to get the job done.

  3. "Tmobile is great while you're there"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - RSA in Hayward, CA
    Current Employee - RSA in Hayward, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at T-Mobile full-time (More than 3 years)

    Pros

    Great compensation and benefits. Always room for advancement.

    Cons

    Sales associates make almost as much as assistant managers.


  4. "Used to be great. Not anymore"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Associate in Chicago, IL
    Current Employee - Sales Associate in Chicago, IL
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at T-Mobile part-time (More than 5 years)

    Pros

    Culture
    Benefits even for part-timers
    If you're there full time it gets better
    stock plan

    Cons

    Management expects you to lie to people to drive numbers
    C omission is constantly being cut


  5. "Frustrating tech support job with high turnover"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Former Employee - Service Desk Specialist in Frisco, TX
    Former Employee - Service Desk Specialist in Frisco, TX
    Doesn't Recommend
    Disapproves of CEO

    I worked at T-Mobile full-time (More than a year)

    Pros

    Salary and benefits improved after becoming 'full time' vs a contractor
    Company realized the value of internal tech support and offered full time positions to employees
    PTO accrued quickly

    Cons

    The company uses/used ridiculous/un-realistic KPI (key performance indicators) that do not focus on the most important aspect(s) of the job-which was resolving issues. Far too much emphasis was placed on total resolution time for a call. As a customer, I'd rather have my issue resolved than care if the conversation lasted more than 7 minutes.
    High stress/high turnover/high burnout
    No company events or morale boosters
    Increase in responsibility with little or no increase in salary

    Advice to Management

    Consider allowing employees to pursue other interests or avenues, even if they're not the highest performing
    Consider having company events/morale boosters/incentives
    Consider re-configuring the KPIs for internal tech support
    Consider recognizing those who go 'above and beyond', not just the top performers or those that are frequently recognized

    T-Mobile Response

    Aug 9, 2017 – T-Mobile Careers Team

    T-Mobile is always looking for ways to improve the employee experience. Thanks for sending your suggestions.

    --Your T-Mobile Careers Team


  6. "Ego over company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales in Austin, TX
    Former Employee - Sales in Austin, TX
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at T-Mobile part-time

    Pros

    The company has ben doing great lately. Stocks are doubling, the ESPP is nice, the benefits are great, and the pay is fair. The work like balance is manageable and the sales team is a happy one where you can make friends. Senior management is getting more involved and you feel secure in the job.

    Cons

    The managers are very worried about their uppers and their job security and compromise the well being of their employees. Sexual assault problems sometimes went unnoticed or misreported. Regional managers switched causing a lot of discomfort. Many managers have secret agenda's. Some sales managers used dirty sales tactics that make sales team have a problem with ethical decisions. Some managers don't lead they dictate, carrying a condescending tone and insulting employees behind their back. This is in Austin where I worked at least.

    Advice to Management

    Be honest with employees and yourself. Don't insult other managers for their job positions. Don't worry who got switched where, who get's what store. If you have a problem with one manager calling in for stock a lot, tell them. You are not better than your employees (This goes to store managers in North Austin and not regional managers) Let people be happy to go to work. Do not keep things from your employees if you can tell them and relieve stress. Do not insult and plan to FIRE them in front of other employees.


  7. Helpful (1)

    "Pink Company"

    StarStarStarStarStar
    Current Employee - Senior Program Manager in Bellevue, WA
    Current Employee - Senior Program Manager in Bellevue, WA
    Positive Outlook
    Approves of CEO

    I have been working at T-Mobile full-time (More than a year)

    Pros

    Fast moving, amazon of telecom. New initiatives and good work.

    Cons

    Politics, lot of fat & confrontations within functional pillars.

  8. "Tier 2 Tech Support"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Tier II in Colorado Springs, CO
    Former Employee - Tier II in Colorado Springs, CO
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at T-Mobile full-time (More than a year)

    Pros

    Fast growing team, good pay, good benefits.

    Cons

    Call center work is tough. Management used fear tactics to get employee metrics in mind.

    Advice to Management

    Don't use fear to manage employees. I prefer a theory Y environment, and the call center at T-MO was definitely theory X. Not a great fit for the kind of intelligent people who do this work.


  9. "pros and cons"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Wichita, KS
    Former Employee - Customer Service Representative in Wichita, KS
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at T-Mobile full-time (More than a year)

    Pros

    great team spirit, motivation, good CEO, great benefits

    Cons

    stressful work environment, not enough employees for work load, over targeted

    Advice to Management

    not to pressure employees so much with targets


  10. "It's an okay job....if you know how to sell. If you don't have any kind of selling skills don't apply."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Tmobile Sales Associate in New York, NY
    Current Employee - Tmobile Sales Associate in New York, NY
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at T-Mobile part-time (More than a year)

    Pros

    Doesn't require much work.
    If your store has a lot of traffic you'll make a lot of money. If it doesn't you'll probably make enough in a month just to afford a metro card.

    Cons

    The customers are rude. The staff, depending on who you're paired with, is unkind. When unrealistic goals aren't met things get seriously weird. Management is lazy. It's a trickle down kind of reprimanding. The other employees are sharks. My advice to you is to negotiate your pay upon entry. The money isn't consistent

    Advice to Management

    Coach the employees and lead by example.


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