T-Mobile Reviews in Tennessee | Glassdoor

T-Mobile Tennessee Reviews

Updated June 14, 2017
117 reviews

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Tennessee

3.7
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117 Employee Reviews

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  1. Helpful (1)

    "Great place to work!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Csr1 in Nashville, TN
    Former Employee - Csr1 in Nashville, TN
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at T-Mobile full-time (More than a year)

    Pros

    Enjoyed the people I worked with and the company as a whole. The call center I worked for makes sure we had a fun environment to work in. There were lots of good benefits. Great discount on phone services.

    Cons

    No work life balance. Some of the coaches were terrible which is the reason I left. The last coach I had was no good whatsoever.

    Advice to Management

    Some of the coaches are terrible! Get rid of them and find some that care about their employees.


  2. "Average call center job"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Care Representative in Nashville, TN
    Former Employee - Customer Care Representative in Nashville, TN
    Recommends
    Approves of CEO

    I worked at T-Mobile full-time (More than a year)

    Pros

    Outgoing people very friendly. Multiple events

    Cons

    Nothing too bad. Shifts are performance based.


  3. "Great Place For Diversity!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Csr1 in Chattanooga, TN
    Former Employee - Csr1 in Chattanooga, TN
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at T-Mobile full-time (More than a year)

    Pros

    diversity, PTO, laidback, friendly and hands-on environment. Senior staff is always willing to help, it is a culture of growth and friendliness.

    Cons

    the promotion game is very...political. based on who you know, not what you do.

    T-Mobile Response

    May 22, 2017 – T-Mobile Careers Team

    We’re glad to hear the culture you felt you experienced during your time with us was one that prioritized diversity, growth & friendliness. We strive to make each one of our work locations a great ... More


  4. "Inside Sales Professional (Direct to Business)"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Inside Sales Professional (Direct to Business) in Nashville, TN
    Current Employee - Inside Sales Professional (Direct to Business) in Nashville, TN
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I have been working at T-Mobile full-time (More than a year)

    Pros

    The benefits are outstanding at T-Mobile

    Cons

    The department would benefit from a more structured environment with a consistent strategy that rewards employees for sales and not the number of calls made

    Advice to Management

    Trust in your sales professionals and implement their feedback when restructuring departments


  5. "Inside Sales Representative"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Inside Sales Representative in Nashville, TN
    Former Employee - Inside Sales Representative in Nashville, TN
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at T-Mobile full-time (Less than a year)

    Pros

    Great benefits great company to work for. You get to have fun at work. Everyone is super chill you can wear whatever to work. Pay ain't bad

    Cons

    You are limited on the leads you get 1100 or something like that, but these are all the leads you get during your whole duration with the company. You are allowed to ask for referrals but that's the only other way to grow your leads. The people they told us were the top performers were later fired for fraud. Why do other departments not know the inside sales position exist this was a problem I encountered a lot. Your in direct competition with stores and gen care too for activation. So keep a close eye on those cause they will quickly change the activation to there name. I genuinely believe they are a great company to work for. Why do incoming sales calls not go to Inside Sales reps? Have a round robin system where calls are transferred from last to first. I don't know maybe I'm just lazy.

    Advice to Management

    Better define the roll of inside sales and take away from the stores the b2b so it's exclusive to us. I know people in the stores who enter stuff wrong on Salesforce so it don't get to us.


  6. "Sure it Sounds Good..."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Care Expert in Nash, TN
    Former Employee - Account Care Expert in Nash, TN
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at T-Mobile full-time (More than 3 years)

    Pros

    Lots of benefits, decent pay,

    Cons

    Terrible 'leaders', schedule changes every 6 months, hard 'mental-labor' job, extremely stressful, bonus structure continuously decreasing

    Advice to Management

    Stop piling on responsibilities. I seriously doubt a senior leader in most call centers could even meet expectations, much less exceed them.


  7. "Dont Work for Inside sales"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Inside Sales Representative in Nashville, TN
    Current Employee - Inside Sales Representative in Nashville, TN
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at T-Mobile full-time (Less than a year)

    Pros

    Work-life balance....its a M-F job with weekends off.

    Cons

    You can make a lot of money here but its all about cold calling people and bothering them while at home and asking them to spend money. Also, each rep has an account base but that doesn't mean that you are the only one who can sell to them.....Also management here has no strategy....its all about how many dials you make not how many new lines you get

    Advice to Management

    Have a strategy and actually give reps advice on positioning skills.....the only advice that leaders have in inside sales is asking reps how many sims can you get today


  8. "General Care Customer Service"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - General Care Customer Service in Chattanooga, TN
    Former Employee - General Care Customer Service in Chattanooga, TN
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at T-Mobile full-time (More than 3 years)

    Pros

    Good benefits and opportunity for jumping tax brackets

    Cons

    somewhat hostile work environment, bad business ethics, focus is $$$ and no balance with customers or employees, and moving up is a popularity contest.

    Advice to Management

    please stop the noise and yelling at your reps, the customers really don't like it


  9. "Great people company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Consultant in Nashville, TN
    Current Employee - Sales Consultant in Nashville, TN
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at T-Mobile full-time (Less than a year)

    Pros

    Great work balance. Very flexible with your personal needs! Some of the best benefits!!

    Cons

    Changes all the time!! Higher Management needs to connect with ground employees.

    Advice to Management

    Find one process stick to it.


  10. "Great work life balance, pay, benefits, and opportunities."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - CSR-1 in Nashville, TN
    Current Employee - CSR-1 in Nashville, TN
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at T-Mobile full-time (More than a year)

    Pros

    Benefits, pay, opportunities, work and personal life balance, co-workers, and much more! Everyday is something new and exciting!

    Cons

    Customers, too many people are self-righteous and entitled. It's not hard to deal with, but it does tend to cause massive stress.


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