T P G Telemanagement Reviews | Glassdoor

T P G Telemanagement Reviews

Updated April 23, 2017
22 reviews

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Full-time Part-time

2.5
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Scott Keller
12 Ratings

22 Employee Reviews

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  1. Helpful (2)

    "Schedule Flexibility, no micro-managing, and overall great place to work."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Behavior Analyst in Omaha, NE
    Current Employee - Senior Behavior Analyst in Omaha, NE
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at T P G Telemanagement full-time (More than a year)

    Pros

    Overall just a great place to work, without being micro-managed and schedule flexibility to the point you can have a great life outside of work while still getting your job done. If I decide I want to work 12 hour days one week and 6 hour days the next it does not matter as far as the management is concerned as long as your work gets done and done right. Great time to join the company as everyone is allowed the opportunity to grow with the company and elevate their skills in all areas of the business. When business allows (which is usually every month) you are provided with development time for you to spend any way you want, whether it is to develop yourself in an area you have never worked or just to shadow another employee to see if that position interests you. Doesn't matter who you are in the company everyone has the same opportunities to succeed as long as you take the initiative to exercise the option to grow. If anyone has lacked opportunities to grow with this company it is most likely due to lack of trying. Management is taking this company in the right direction and has had one of it's best years to date. In fact employees shared in the profitability the company has shown this past year.

    Cons

    As with any company currently medical benefits costs are high. Not much else I can put here since concerns brought to managements attention are usually dealt with ASAP.


  2. Helpful (2)

    "Beware--aweful company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Nebraska in Omaha, NE
    Former Employee - Nebraska in Omaha, NE
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at T P G Telemanagement full-time (More than 8 years)

    Pros

    Sounds good at first. You are treated as a valuable employee. You are told this is a "family" company.

    Cons

    Owner & management have a total lack of communication. They talk out of both sides of their mouths. If you are not a "favorite" run for the hills!! They will work you to death while new employees are treated like royalty. After you have so many years of getting the highest raise possible, suddenly they find fault in something you are doing & force you out or fire you. That way they can hire someone else for half the pay. They have fired WONDERFUL managers & employees. The company is going downhill fast. After all, you get what you pay for. I don't see this company lasting over 5 more years. No one is allowed to get cancer or any other chronic disease. They are fired for not being able to perform their jobs. It is more of a DYSFUNCTIONAL family atmosphere. As far as turnover goes, there should be a revolving door.

    Advice to Management

    Just leave!! You guys are so mis-managed.


  3. Helpful (2)

    "Monotonous, boring and repetitious job"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Omaha, NE
    Former Employee - Anonymous Employee in Omaha, NE
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at T P G Telemanagement full-time (More than 5 years)

    Pros

    Coworkers and Flex scheduling. Did I mention coworkers? They make the job bearable.

    Cons

    Monotonous, boring and repetitious job. Micromanaging by team leaders. CEO shows favoritism blatantly. Only her favorites get promoted to jobs that don't exist. No room for advancement. Can't really use PTO because you have to get all your assigned work completed.

    Advice to Management

    Empower team leaders to attain goals by employee praise, not micromanagement. When intelligent and creative employees come to you about how to improve the ROI for a client you should listen to them. I didn't listen to 1000's of calls (literally) to be ignored.


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  5. Helpful (4)

    "Low pay"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Analyst in Omaha, NE
    Current Employee - Analyst in Omaha, NE
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at T P G Telemanagement full-time (More than 3 years)

    Pros

    Supervisors don't watch your every move. Schedules are very flexible. People are friendly. There is really nothing else positive to say.

    Cons

    They expect too much work for low pay. The benefits are horrible and expensive. Raises are scarce and very poor.

    Advice to Management

    Share the wealth with those that work hard.


  6. Helpful (4)

    "Great company concept poor management execution."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Analyst in Omaha, NE
    Former Employee - Analyst in Omaha, NE
    Doesn't Recommend

    I worked at T P G Telemanagement full-time (More than a year)

    Pros

    I believed in the product we were offering our clients.
    The hours were flexible.
    The training was good and continuous.

    Cons

    The management was immature and made poor choices.
    There was a very obvious bias and favoritism with certain employees.

    Advice to Management

    Find people who genuinely believe in the product and desire to help people grow.
    Do not hire simple recommendation from other employees with out properly vetting them.


  7. Helpful (5)

    "Repetitive environment, poor pay but good people"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Behavior Analyst in Omaha, NE
    Former Employee - Behavior Analyst in Omaha, NE
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    Pros

    Easy to get a job there with little to no experience. Pay is not great but could be worse

    Cons

    Repetitive environment, no really chance for moving up in the company. The company would actually hire external people with little leadership qualities into management positions rather than promoting people who had the knowledge and skill sets to excel. Glass ceiling from day one pretty much and you can perform at the highest level and still get a poor pay increas

    Advice to Management

    Promote from within, being able to feel like you can move up is a great motivator and would also help keep your more seasoned team members


  8. Helpful (13)

    "Interesting business concept"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Omaha, NE
    Former Employee - Anonymous Employee in Omaha, NE
    Doesn't Recommend
    Negative Outlook

    Pros

    There are very few pros that come to mind when I think of TPG Telemanagement; however, the camaraderie amongst peers is something I can look back on as a positive experience. Lastly, the concept and niche market strategy is phenomenal.

    Cons

    Wow! Where do I start? If your not the CEO's favorite or apart of that special circle, your job is never secure. The CEO tends to make decisions based on emotion, and manages subordinates, based on her relationship with those individuals. Management seemed to lack the support necessary to eliminate dead weight who were considered favorites of the CEO, as well as develop their teams in a professional manner to improve upon their individual programs. The CEO's expectations of individual contribution were unrealistic in her approach as she questioned individuals for not challenging management in managerial decisions, as well as relying on people to know information that was not available to them.

    Often time, senior leadership provided inconsistent direction and follow-up with regard to the "blurred" vision. if you were not a part of the favorite circle and had the personal cell of the CEO, employees were treated like cattle and moved from one area to the next or out of the company by surprise and without input. Many employees are not treated with the respect they deserve; on-the-other-hand, many analysts had to carry the dead weight of those that were protected.

    The facade that is publicized is that TPG Telemanagement is growing; however, the company continues to shrink. Although, the business concept is admirable, the leadership seems to continue to shoot themselves in the foot. They tend not to here the input of the people that actually do the work, but play politics, and smoke & mirror games with their clients. Most disappointing, is that senior leadership does not recognize or acknowledge the talent on hand. I have experienced some of the employees, who represented the backbone of the company, were deceitfully dismissed for addressing valid issues. Being deceitful and secretive seems to be a cultural commonality within the company, set by senior leadership down.

    Loyalty of the employees is often brought into question; however, the company does not seem to reciprocate that same loyalty to its employees; unless that employee is apart of that special circle, as mentioned before. More and more employees are realizing that the loyalty mantra means very little today, as more and more examples of disloyalty, from the company are experienced.

    Overall, for the pay and benefits, this opportunity was not worth the time. Furthermore, this company has a negative reputation in the local industry due to the lack of sound leadership and vision.

    Advice to Management

    Senior leadership should be turned over, and the CEO should step out of the company and allow true business individuals to make sound and practical decisions.


  9. Helpful (1)

    "Moving on up!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Measurement Analyst in Omaha, NE
    Current Employee - Measurement Analyst in Omaha, NE
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at T P G Telemanagement full-time (More than 3 years)

    Pros

    There have been a lot of changes over the past 5 years, including substantial growth and a major layoff. The layoff has allowed the company to reflect on what's important and lay a new foundation. That foundation is finally drying and we're getting ready to grow, grow, grow!

    There were new standard of performance provided recently and TPG is getting it right. It may have taken a little while to get here, but we're doing the right thing by everyone.

    I'm starting to see the growth opportunities again and it's very exciting. We have seen several new hire groups come through here recently and it's creating some buzz around the office! I'm excited about the next several years as we're looking very promising - Including another BIG client from what I understand.

    I would recommend the Analyst position to anyone interested in having the ability contribute to success of other companies. Providing support to our internal customers through anecdotal feedback (and of course data) is rewarding. YES, the bulk of this position is listening to calls and entering in data, but it's definitely something I enjoy. It may not be for everyone, but I enjoy the team atmosphere and the people I work with and around.

    Cons

    - Benefits are not the best, but they did eat the cost with Obama care instead of passing it onto employees.
    - Sometimes there are things communicated that don't come to fruition for a long time (i.e. we are going to be doing x and it doesn't happen for months when we expected weeks). Asking questions has helped with that, but I wish they would hold off and advise us when they're truly ready to launch something.

    Advice to Management

    We are following your lead and when you are talking negatively about the company, we will too. Don't share all of the negativity, stay positive and position negative things with positives as well.


  10. Helpful (3)

    "Not at all what I had expected"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Behavior Analyst in Omaha, NE
    Former Employee - Behavior Analyst in Omaha, NE
    Doesn't Recommend
    No opinion of CEO

    I worked at T P G Telemanagement full-time (Less than a year)

    Pros

    Training was thorough; Trainer and immediate supervisors were excellent.

    Cons

    Was let go due to an illness and was encouraged to "just get well" and get back to work. At that time, I was told i was eligible for rehire, if they rehired! That is the most crazy thing i have ever heard. Was glad to leave.

    Advice to Management

    Quit telling employees what they want to hear; I know for a fact that there were employees who had been rehired from a hospital surgery, much like myself. Keep it real. Earn the respect you think you are worthy of.


  11. Helpful (3)

    "Analyst"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Analyst in Omaha, NE
    Former Employee - Analyst in Omaha, NE
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at T P G Telemanagement full-time (More than 3 years)

    Pros

    Some very hard working people who are very nice. Great place to work if you just want a paycheck.

    Cons

    Inconsistent management practices will bring this company down. If you are a good worker, you can get away with just about anything. The employee uses their employee handbook as more of a guide than a rule book. Not a good way to run things. Only a good place to work if you are willing to drink the corporate Kool-aid and keep your head down. The company is based on grading call centers using a specific set of behaviors. Biggest problem I saw was that management was too willing to let the call center tell them what the measurements meant. And that definition could change from one week to the next. This made it impossible to get a large enough sample of data to be able to measure against. It also made it nearly impossible for an employee to be able to consistently calibrate and perform their job duties well. Lisa and Scott should be outraged and ashamed.

    Advice to Management

    The company tries not to be a 'call center' yet people are hired directly into management positions who are all former call center employees. Diversify your talent pool. Don't bend to the will of your customer like a reed in the wind. Stand up for your compendium! Great potential is being wasted. Do as the mighty oak tree does and stand strong against the wind.


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