T. Rowe Price Reviews | Glassdoor

T. Rowe Price Reviews

Updated April 18, 2017
40 reviews

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William J. Stromberg
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40 Employee Reviews

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Pros
Cons
  • Also the overtime is terrible for anyway who wants a work life balance (in 20 reviews)

  • You're a glorified call center representative and even though it is an inbound (in 26 reviews)

More Pros and Cons

  1. Helpful (1)

    "Poorly Staffed Glorified Call Center"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Participant Service Center (PSC) in Colorado Springs, CO
    Current Employee - Participant Service Center (PSC) in Colorado Springs, CO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at T. Rowe Price full-time (Less than a year)

    Pros

    Some decent benefits such a health insurance and 401K matching. Also has stock purchase program. You get your own cubical.

    Cons

    Constant overtime. Every Wednesday an email goes out with the amount of overtime scheduled for the following week. Out of the 14 weeks this year 14 of those weeks had mandatory overtime. I understand overtime is something to be expected but when a company has to preschedule overtime every week, there is either a staffing or management problem. You sit at a desk for 9-10 hours a day taking calls. Glorified call center. Team meetings were promised every week, yet each week they are cancelled. Coaching sessions, when not canceled just go over how you can be a better operator. Constant restructuring and changing of protocols with poor communication surrounding changes.


  2. "Horrible place for contractors"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Project Manager in Severn, MD
    Former Employee - Project Manager in Severn, MD
    Negative Outlook
    No opinion of CEO

    Pros

    Nothing for me to say which is helpful for for contractors. Contractors were not treated correctly. Maybe location. That's all.

    Cons

    They treat contractors horribly. The conversion policy is misleading. A contractor won't be automatically converted after six months it's more like 18 months and you will have to apply for an open position if there is any available. The management I worked for asked me about medical issues which is unethical and against the law in the states. The atmosphere is slow, prehistoric and stuffy. Professionals are treated like children and not empowered if you are contractors. I would stay away if you plan on making a change and uprooting your life and foundation. At the end they wouldn't even pay the last hours I worked because they didn't believe I logged on to there outdated vpn software. Cheap too what a combo!!!

    Advice to Management

    Get with the times and give management team ethics courses.


  3. Helpful (4)

    "Dont stay too long!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - RDS Service Associate in Colorado Springs, CO
    Former Employee - RDS Service Associate in Colorado Springs, CO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at T. Rowe Price full-time (More than 5 years)

    Pros

    A new employee can become fully licensed and very desirable to the competitors, where everyone eventually ends up going.

    Cons

    Management will lie to you. You can exceed expectations, but if you are not young or don't try to promote every year or so, they will try to manage you out. If you don't take the hint, you could be demoted or terminated.

    ADVICE: Get your licenses and a year or 2 of experience and move to a real Investment firm. If you are given an action plan, find another job and fast. Or you may be out 6 months to a year later.


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  5. Helpful (6)

    "PSC Rep - Get your licensing and get out!!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - PSC Representative in Colorado Springs, CO
    Current Employee - PSC Representative in Colorado Springs, CO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at T. Rowe Price full-time (More than 3 years)

    Pros

    *Benefits are fair
    *Buildings are nice
    *They pay for your licensing

    Cons

    *Horribly managed by Supervisors and "Lead Managers"
    *Very unfair and political when it comes to promotions
    *Make one mistake and you are branded for your entire tenure at TRP
    *EXTREMELY micromanaged
    *Management is not honest with you
    *Very low pay claims are true
    *Not everyone receives the same training
    *Corrective action is not across the board for everyone
    *No matter how hard you try, if a manager doesn't like you, you will be treated unfairly
    *Lots of upper management have family working there too, they will get promoted even if they do not deserve it
    *If you are not young and just out of college, don't bother applying - company is against older, experienced employees
    *Metrics reporting is flawed and often incorrect but TRP lives and breathes the metrics, reporting of inaccuracies is ignored
    *Supervisors lie to you
    *Favoritism is rampant
    *This reporting is for Colorado Springs campus

    Advice to Management

    It wouldn't matter, advice is ignored


  6. Helpful (8)

    "Steer Clear of Special Correspondence Groups"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - SCG Representative in Baltimore, MD
    Former Employee - SCG Representative in Baltimore, MD
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at T. Rowe Price full-time (More than a year)

    Pros

    The only pro with this department is the Licensing Opportunities

    Cons

    AVOID THIS DEPARTMENT AT ALL COSTS. The job is FAR more complicated and detailed than what it pays. You can learn one department and be promoted in a phone group much quicker. You'll also make more money on phones. It takes forever to get up and running with the studying for the licensing and learning to write on your own. Most people run like the wind after being here for a year because the environment is so toxic.

    MANAGEMENT - Management is horrible! None of them are well versed in writing so they're useless. They also don't know the different departments in order to assist you with questions.

    TRAINING - There really is no training on the writing part. Or the different parts of the business they support. They may put you through that department's new hire training but you're pretty much on your own. Once you learn how to do something they just keep piling the work on.

    MAJOR MICROMANAGEMENT - They micro manage everything you do down to where your mouse is on the screen and how long the screen is idle. There's more freedom in the phone groups which makes no sense.

    MANDATORY OVERTIME - Be prepared to work 1-2 hours of mandatory overtime most days of the week. They're also always so short staffed that you can't get time off when needed.

    PHONE CONTINGENCY - If you came from an internal phone group and phones are busy, be prepared to be shipped back over there at a second's notice to answer phones.

    Advice to Management

    FIRE ALL OF THE EXISTING MANAGERS. They treat employees like little worker slaves and expect them to stay in their cubicles and type all day in silence until they have carpal tunnel. This department needs a MAJOR revamp. That's why they've lost so many representatives in the past year.


  7. Helpful (6)

    "You Are Worth MUCH MORE than this joke of a dept."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Special Correspondence Representative in New York, NY
    Former Employee - Special Correspondence Representative in New York, NY
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I worked at T. Rowe Price full-time (More than 3 years)

    Pros

    Decent benefits, great licensing opportunities - pays off much more externally

    Cons

    management:
    - incompetent and childish. Generally, not one member of management can write or understand basic grammar
    - bullies and intimidates employees into keeping quiet
    - immature, plays favorites... you do not stand a chance unless you have a special relationship with management
    - deceptive ... actually, management flat out lies to your face so be ready.
    - you will get paid less to do management's job so they get paid more

    Salary:
    - pathetic
    - management is clueless and incompetent yet paid for driving out talent
    - you will not make enough here. .. look elsewhere first
    - you will be required to sign your life over so get ready for up to 8 hours forced OT every day more than half the year, horrible and insulting "raises,"

    Advice to Management

    You all should be fired. Period. Learn how to treat your employees and learn the JOB before you're given the duty of managing the department. It used to respectable place, now it's a nightmare... informing EVERYONE who is possibly interested.


  8. Helpful (1)

    "PARTICIPANT SERVICE CENTER ASSOCIATE"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - PARTICIPANT SERVICE CENTER ASSOCIATE in Owings, MD
    Former Employee - PARTICIPANT SERVICE CENTER ASSOCIATE in Owings, MD
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    no weekends - closed on market holidays

    Cons

    everything. you are a number, no work life balance, management skates, mind numbing back to back calls in high volume - inconsistent rules from team to team - department managers are out of touch and make unrealistic promises that go unfulfilled

    Advice to Management

    wipe the slate clean and start with a fresh group of folks from the outside and not from the good 'ole boys pool of candidates


  9. Helpful (2)

    "No Diversity Workplace"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Retail Investment Associate in Colorado Springs, CO
    Former Employee - Retail Investment Associate in Colorado Springs, CO
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I worked at T. Rowe Price full-time (More than a year)

    Pros

    Good benefits and good people outside of upper management. Plenty of opportunities to volunteer I community.

    Cons

    Absolutely no diversity. Not just very little diversity, there is zero. I've worked in many call center/ contact centers over 20 years in various capacities including leaderahip and have never seen anything like what I experienced in the Colo Spgs Center. Worked in retail, and unless your young, white and a recent college graduate your opportunities are limited. No persons of other ethnicity in any leadership role.

    Advice to Management

    It is even presented in new hire on boarding how troweprice has a history of the good old boys club. All white and no diversity and how they are working hard to change that culture. I just want to know when. Open opportunities, increase pay, and treat people with respect and integrity.


  10. Helpful (3)

    "Anonymous"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Associate in Colorado Springs, CO
    Former Employee - Associate in Colorado Springs, CO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at T. Rowe Price full-time (More than a year)

    Pros

    Good experience for beginning the process to learn the financial industry.

    Cons

    Inexperienced, immature, management. Politics is everything. If you can't kiss A you might as well leave. No value placed on dedication to the job or the customer. Having integrity is wasted here.

    Advice to Management

    Stop worrying about your own situation long enough to care about your employees and the customer. Employees that care about doing the right thing are few and far between and they typically don't stick around because if the disrespect handed out daily by management.


  11. "Not for anyone who likes a work life balance"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Client Manager/Investment Specialist in Tampa, FL
    Current Employee - Client Manager/Investment Specialist in Tampa, FL
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at T. Rowe Price full-time (More than 5 years)

    Pros

    Great benefits and 401k contributions

    Cons

    Everything else .. no respect for the life that individuals hold outside of the office, pay is less than average, leadership team is not held to the same standards as others and it is flaunted.

    Advice to Management

    Stop being a top down company and start looking at the face that the clients see, focus on keeping talented workers.



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