T-Systems North America Reviews | Glassdoor

T-Systems North America Reviews

Updated July 19, 2017
64 reviews

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3.0
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Paul Warrenfelt
7 Ratings

64 Employee Reviews

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Pros
  • The Chicago office has a really diversified working environment (in 4 reviews)

  • Great people and a relaxed atmosphere (in 3 reviews)

Cons
  • Support from Germany is always slow and has to be reactive rather than proactive (in 7 reviews)

More Pros and Cons

  1. "Regional manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Regional Manager in Atlanta, GA
    Former Employee - Regional Manager in Atlanta, GA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at T-Systems North America full-time (More than 8 years)

    Pros

    Solid company with multiple paths to grow. You can actually have a career here

    Cons

    Not many other than approvals sometimes can take a little longer

    Advice to Management

    Keep driving in the mobile security space


  2. "Process and overhead"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Disapproves of CEO

    I worked at T-Systems North America full-time

    Pros

    Health beneifits, 401k, bonus, time off

    Cons

    Process to the point of hurting customer experience

    Advice to Management

    Step down

  3. "If you don't care about getting market level pay this is the place for you"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at T-Systems North America full-time (More than 3 years)

    Pros

    Pretty Good work life balance
    Flexible working environments
    Quality benefits
    Useful training platform

    Cons

    Rigid process that slow down production
    Limited advancement opportunities
    Compensation is not very current or competitive for actual functional responsibilities
    Very much a "not my problem" organization

    Advice to Management

    Fairly compen


  4. "Strategic Deal Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Strategic Deal Manager in Tempe, AZ
    Current Employee - Strategic Deal Manager in Tempe, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at T-Systems North America (Less than a year)

    Pros

    I have only been here for a week but already feel like part of the team. Everyone has been super nice and the atmosphere is great. The onboarding process was painless and the interview process was very enjoyable. I would highly recommend this company to anyone searching for a career in IT!

    Cons

    I have no cons to touch on at this point.


  5. Helpful (1)

    "Good working environment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Good working environment. Good work/life balance. Outstanding time off benefit.

    Cons

    Managed out of Germany, which does not fully understand the US market. This lack of understanding, coupled with a lack of flexibility in processes has resulted in the loss of customers.


  6. "TS,NA"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Troy, MI
    Former Employee - Anonymous Employee in Troy, MI
    Doesn't Recommend
    Negative Outlook

    I worked at T-Systems North America full-time

    Pros

    Time off, 401K match and a few other benefits OK.

    Cons

    Top heavy management structure, skill set is imbalanced to be truly competitive.

    Advice to Management

    Break up the aging clique.


  7. "T-Systems N.A. - Good People-Great Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Chicago, IL
    Current Employee - Anonymous Employee in Chicago, IL
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Company benefits top rate. Company support good. Chance of advancement for top performers. Caring, strong management support.

    Cons

    Long Hours and project work can be tedious.

    Advice to Management

    Don't forget your seasoned employees that bleed Magenta!

  8. Helpful (2)

    "Needs investment to grow"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Detroit, MI
    Current Employee - Anonymous Employee in Detroit, MI
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at T-Systems North America (More than 10 years)

    Pros

    Great people to work with, and all very helpful in getting your job done. Always ask someone if they have information that can assist you, many times people have details available on personal folders that are easy to use as starting point.

    Cons

    Difficult to gain new business as very unknown in US, very detailed internal approval process and often slow to react to changing needs. Support from Germany is always slow and has to be reactive rather than proactive.

    Advice to Management

    The need to increase footprint and have some real investment that can show how big the brand really is should be a priority. Advertisement is a key that should be linked to T-Mobile to create real presence in the US market.


  9. "Just not worth the time"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Houston, TX
    Former Employee - Anonymous Employee in Houston, TX
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at T-Systems North America full-time (More than 3 years)

    Pros

    Decent benefits. The potential to be a good company is there, unfortunately top talent is departing quickly.

    Cons

    Management seems just not to care. Weeks or months for responses on important decisions. Promising the customer services and not delivering.

    Advice to Management

    Proactively communicate. Respond to concerns or questions in a timely manner.


  10. Helpful (2)

    "Current Employee"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Employee in Rochester Hills, MI
    Current Employee - Employee in Rochester Hills, MI
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at T-Systems North America full-time (More than 8 years)

    Pros

    All stated ‘pros’ should be seriously weighed against all of the ‘cons’, so if a salary and benefits are considered ‘pros’, then T-Systems provides them, but if the stability of those salary and benefits are continually threatened by incompetent line and department managers, then the value equals a zero-sum.
    To be fair, all of T-Systems and its management are not incompetent, so that could also be considered a ‘pro’ – it is just rampant in T-Systems North America and that is a ‘con’.

    Cons

    T-Systems North America likes to use internal surveys to poll the employees. Sounds positive, right? There are issues, such as, how a specialized link is sent to the individual employee so that it cannot be forwarded or used by anyone else, and then wrap this comment around it: “The results are 100% anonymous so it will not be possible to trace anything back to you.”
    The fact is these “anonymous” results are shared with line and department managers i.e. it may not have your personal name on it, but each department is provided the results of its staff. In a number of cases process of elimination can identify specific individuals in small group settings.
     Since survey results are tied back to management personnel reviews , any “perceived” negative feedback around the lack of confidence in management, lack of personal opportunities for staff improvement, and work-life balance are then taken by those managers who inflict mandatory improvement policies which further restrict work-life balance of staff, respect of personnel, and dignity.
    It is a self defeating activity which continues to drive moral down and good people out.

    Advice to Management

    Germany needs to vet these toxic managers out of the company. Look at the results of no ‘new’ business. Look at the current failed and lost contracts, both on the service delivery side and the operations side of the fence – especially operations.
    These managers have been in these positions for years (without personal and professional improvements).
    T-Systems… you are losing business, losing staff, and have lost credibility. Remove the toxic managers with poor performance records.
    Conduct real surveys that are completely anonymous and allow fields for ‘free text’ – in other words… allow the employees to make comments and provide real-life answers to the questions. You need the feedback (by name) on who should be removed.
    Then positive results would be experienced and both morale and performance would increase – along with stock holder value.


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