T3 Reviews | Glassdoor

T3 Reviews

Updated May 24, 2017
46 reviews

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3.2
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Gay Warren Gaddis
24 Ratings

46 Employee Reviews

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  1. "Better focus & leadership."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Art Director in Austin, TX
    Former Employee - Art Director in Austin, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at T3 full-time (More than 3 years)

    Pros

    Very innovative projects
    Good clients for Austin area
    Good environment, good people
    Management changes improved culture
    Creative, leaders are strong
    Dogs, happy hours, helpful HR

    Cons

    Management has favorites
    Account management is weak on some accounts
    Process sometimes a bit chaotic
    Larger agencies sometimes get bigger budgets

    Advice to Management

    I loved my time at T3. Learned a ton and have some great portfolio work. For the right people it can be an amazing place. Management should keep making positive changes in hiring like they have in last two years.


  2. Helpful (6)

    "Run - do not walk - away."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Atlanta, GA
    Former Employee - Anonymous Employee in Atlanta, GA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at T3 full-time (More than a year)

    Pros

    - You can negotiate a pretty high salary
    - Very smart people in Austin
    - Innovation team in Austin does some interesting work
    - Decent work/life balance
    - Fairly frequent meals out at nice restaurants

    Cons

    - Very little communication or transparency from senior leadership. Recent c-suite hires are attempting to effect cultural change, but it doesn’t translate to Atlanta.

    - Atlanta office has one client and very little business development to speak of. The client relationship is one of staff augmentation, which means lots of time on site. Projects are conceived, managed, and developed in-house. Few opportunities for creative thinking or problem solving. Very little work actually makes it to production. Research, strategy, and user experience planning are poorly understood and often glossed over.

    - Account team in Atlanta will take public credit for your accomplishments as their own. Lack of basic industry knowledge and best practices is covered by excessive politicking, blame, and gossip about the client - the spin is constant. The collegial and professional environment is among the most toxic I’ve ever experienced, to include personal attacks, screaming, sarcasm/lies/gaslighting, undermining behaviors, and threats. All of this is known by and tacitly approved of by HR and senior leadership in Austin. On the bright side, If you live by _The 48 Laws of Power_, you’ll fit right in.

    - No communication or transparency related to career development. Titles do not reflect duties or competencies accurately, though this is supposed to change in the near future.

    - Health benefits/vacation/time off isn’t very competitive for the industry.

    Advice to Management

    ¯\_(ツ)_/¯


  3. Helpful (2)

    "Great place to work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Art Director in Austin, TX
    Former Employee - Art Director in Austin, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at T3 full-time (More than a year)

    Pros

    I really enjoyed my time at T3. There is an inspiring dedication to quality work, a strong sense of camaraderie among co-workers, and plenty of benefits and perks. Lots of opportunity for career growth, and management takes care to invest in its employees with initiatives like Creative Ranch (multiple days of classes you can take to better your skill set), and Campfire (a group dedicated to making the agency a better place to work). I would definitely recommend it to anyone looking for a solid career in the advertising industry.

    Cons

    Depending on the team you're on, late nights are pretty common. But that's just the way it goes in the ad industry sometimes. Also, if you're someone who likes to work with a variety of clients, it might be a little hard to get that here since you're assigned to one client. However, there are opportunities to work on other things in your down time, and they're constantly going after new business so there's opportunities for variety there as well.

    Advice to Management

    Keep up the great work investing in employee growth.


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  5. Helpful (14)

    "Not a long term gig"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Art Director in Austin, TX
    Former Employee - Art Director in Austin, TX
    Doesn't Recommend
    No opinion of CEO

    Pros

    Dog and baby friendly office. Nice office space. Family-owned and operated.

    Cons

    Salaries are below average. No performance or annual bonuses. Promotion structure is ambiguous. Rather than promoting from within, they hire talent elsewhere.

    High turnover rate: 4-6 developers quit in a month, one of them quit twice in two weeks. People were dropping like flies over the summer. Management did nothing to raise morale or provide incentive to stay. Seemed like management wanted to hide the fact that people were leaving or getting laid off since new work was not coming in.

    There's no camaraderie. People and teams are siloed with very little collaboration.

    Projects are convoluted with too many cooks in the kitchen. Boundaries were blurred between project and client teams. We literally passed source files back and forth with the client. Creative work seemed to be mostly production work. Not inspiring or challenging for mid-level/senior creatives. Hello powerpoint!

    Not an industry leader. The projects are one-offs with quick turn around times and most of the clients don't come back.

    Family-owned and operated: The Chief Innovation Officer is the owners' (CEO/Founder & Chairman) son.

    Advice to Management

    Word gets around and the local perception of T3 is not positive. Take care of your employees. Create a place where people not only want to work at, but also stay and grow their careers.


  6. Helpful (3)

    "Smart & Caring People"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Austin, TX
    Current Employee - Anonymous Employee in Austin, TX
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at T3 full-time (More than 5 years)

    Pros

    - Smart people doing great work.
    - There are MANY employees (managers & non-managers) that love T3 - they care about fellow employees, care about the work/clients and the future of the company.
    - Yes, there are dogs and babies but more than that, T3ers care about other T3ers. We throw baby showers and wedding showers for each other, babysit dogs for each other, we care about people's hobbies, interests, families, etc.

    Cons

    - Morale ebbs and flows - often affected by turnover. In the down periods, it's common to find people gossiping and complaining about the company, the work and management.
    - Some teams work long hours - it can be very intense but it's often short-lived and followed by rewards/perks for putting in the extra time.
    - The process for salary increases and/or promotions is tough to navigate & leaves people feeling frustrated and unappreciated.

    Advice to Management

    - Continue to show that you care about your employees by continuing to improve communication, transparency and authenticity.
    - Continue to build and rollout programs that benefit employees personally and professionally.
    - Continue to improve the promotion and salary process. Giving employees pay increases is motivating - especially when paired with feedback, career goals and new opportunities.


  7. Helpful (9)

    "Not the worst, but not good."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Creative in Austin, TX
    Current Employee - Creative in Austin, TX
    Doesn't Recommend
    Neutral Outlook

    I have been working at T3 full-time (More than a year)

    Pros

    Invested in new technology. Some very smart people, but not enough to go around. A good place for people with very little agency experience to pick up the basics. Some accounts have a decent work/life balance. Good central location. If you like dogs and babies, they have plenty.

    Cons

    Below average pay. No bonus structure. Way too many juniors with very little experience. Functions much like a high school with very defined clicks with a lot of whispering and backstabbing. Mostly C-D level clients and the few decent jobs are given to the sycophants. Lots of production level work- if you like putting together Powerpoint decks you will love working here. Leadership leaves much to be desired. Most employees don't make it past 1 year. Very high turnover- each month brings at least 2-3 people quitting.

    Advice to Management

    I would have an outside source audit the agency, especially the leadership. Try and figure out why no one wants to stay here.


  8. Helpful (7)

    "Digital ad agency"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Digital Producer in Austin, TX
    Former Employee - Digital Producer in Austin, TX
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at T3 (More than a year)

    Pros

    Work is standard digital agency stuff (web, mobile, email / media) with some strategy and UX..pretty typical by today's ad agency model.

    Real perks like 401k matching (vests in 5 years), take your kid/dog to work, occasional lunch/breakfasts.

    Cons

    Process: like a lot of places T3 has trouble with ambiguous requests. Standard requests are manageable but anything not templates comes from account with holes/scope issues.

    People: are in the whole great but management has shifted from the owning family (nice people) to essentially a single person with no people skills. An efficiency expert who has managed to run off any competition and some good talent. Hiring through promises or sycophants is not a good long-term strategy. Long hours /always on mentality persists.

    Advice to Management

    Diversify and create an incentive structure beyond just a few "key" employees. It is pretty standard in most agencies today.


  9. Helpful (8)

    "Would not recommend"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Designer in Austin, TX
    Former Employee - Designer in Austin, TX
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Variety of projects with big name corporate clients

    Cons

    Poor leadership
    Practically non-existent team collaboration
    No mentorship
    Many tight deadlines - expect to devote your life to this place, meaning nights and weekends
    Their perks are lame (e.g., buckets of candy are put out once a month and everyone makes a mad dash to get some. I've worked for companies were HEALTHY lunches are served daily.)
    Lots of employees are shallow and selfish
    Clients are a pain; always too many cooks in the kitchen and the work suffers from it
    It's not about the best design but rather the loudest voice in the room

    Advice to Management

    Stop playing favorites, it makes some people feel bad about themselves. Show you care and invest in your employees and their goals rather than sucking their time and hopes dry.


  10. Helpful (7)

    "A stepping stone, not a long-term career choice"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Austin, TX
    Former Employee - Anonymous Employee in Austin, TX
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at T3 full-time (More than a year)

    Pros

    Investment in latest technologies and some really great and smart people to work with (but this could be anywhere, right?) New business does a good job of bringing in work.

    Cons

    Compensation is average. No bonus structure. Work and salary reviews are sporadic. Raises are based on company health and a convoluted process that is poorly understood. Work-life balance is pretty much non-existent for some. Burn-out is the norm. Turnover is high. Agency refuses to bring in qualified people that can do the job competently. Would rather bring in junior or mid-level people and pay them less.

    Executive account folks will say yes to anything. Poor decision-making here cascades down to the folks actually making the widgets. Don't have the slightest clue about digital technologies which usually has a negative impact on projects. Need to consult with the people who do know about technology before saying yes to clients.

    For he most part, project management is poor (see paragraph above). Don't understand how compressed schedules impact teams (because see paragraph above). Have poor understanding of how technology works (social media is not technology).

    Executive team live in their own world. Have little clue on what the elves are doing in their shop. Are surprised when major concerns or red flags are brought to their attention (because of what was done in second paragraph), but little is done do fix core problems (see 2nd and 3rd paragraphs). They use band-aids to solve problems.

    Hate to use the word 'sweatshop', but sadly this seems to be the direction and mentality the agency is headed.

    Advice to Management

    Fix the core problems. Create a bonus structure and reward people for their long hours. Get rid of convoluted review process.


  11. Helpful (15)

    "Probably okay if you're young and single."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Austin, TX
    Current Employee - Anonymous Employee in Austin, TX
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at T3 full-time (More than 3 years)

    Pros

    * Project-based work and discipline-based teams mean that you get to work on a wide variety of clients and projects.
    * Strong focus on creative, custom UI means that employees potentially leave T3 with many portfolio-worthy projects under their belt.
    * Free beer on Thursdays.
    * Candy on Fridays, if you get to the bowl in time.
    * Can bring your dog to work.
    * T3 & Under program is a very nice thing for new parents.
    * Woman-owned independent agency.
    * Fairly flat management structure; upper leadership is approachable.
    * Good amount of camaraderie among most of the staff.
    * Good opportunity for on-the-job learning, provided you don't mind putting in the hours to do so within schedule.
    * Atypically excellent and responsive IT team.
    * Equipment is kept current.

    Cons

    * Not a lot of give and take or consultation between disciplines; work routinely flows downstream with an almost imperial attitude.
    * Timelines are never adjusted in the face of delays upstream, whether internal or client-originating, leading to significant crunch in the later phases of virtually every project.
    * Work is largely project-based, leading the account team to acquiesce to any request any time a client expresses the slightest dissatisfaction, lest the client fire the agency; this leads to ridiculous deliverables in ridiculous timelines.
    * Clients are sometimes allowed to directly contact resources (other than account team) on personal accounts/devices at all hours, 24/7.
    * Top-level management feels the need to compete on both cost and timeline with out-of-box competition during pitch, yet still provide entirely custom solutions. This leads to very nice and unique UI that invariably goes over budget and requires overtime to complete.
    * Scoping and scheduling input from creative and development teams is routinely adjusted by account team in order to make a sale, without input from creative and development leads. In some cases, timing estimates that later proved to have been very accurate were slashed by as much as 50% when sold in to the client.
    * Very little work/life balance. 60-80 hour weeks are routine in some departments, and can lead to furious spouses. During time there, witnessed multiple co-workers' relationships dissolve due to overtime/overwork.
    * Overtime worked is typically not compensated for in any reasonable manner. Two months' of 70 hour weeks might yield a day off, a pizza lunch, or it might yield a $50 Visa gift card...typically paid for by the project manager rather than the agency.
    * Low pay when compared across industry, discipline, or regional verticals. Other agencies in the Austin area pay up to 40-50% more in some cases for comparable title/work.
    * Yearly review/performance increase system is deliberately designed to have a chilling effect on salary increases.
    * Spouses/SO's not allowed at holiday party or other after-hours company functions.
    * Benefits package is expensive if family members are added.
    * No yearly bonus structure.
    * Low pay and less-than-optimal culture lead to the hiring of employees at comporable levels who exhibit wildly divergent levels of ability/knowledge.
    * Company positions itself as "Technology Fueled", but the largest portion of top and upper-middle management is essentially clueless regarding the tech space.
    * QA time is routinely slashed to nothing, leading to sub-par products being shipped and urgent scrambles to fix issues for agitated clients.
    * Burnout is high, as is turnover. Morale trends low.
    * Process? We don't need no stinkin' process...

    Advice to Management

    Fix the above or own the fact that T3 is a meat-grinder with a startup mentality, but no stake in the company.


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