TBWA\Chiat\Day Reviews | Glassdoor

TBWA\Chiat\Day Reviews

Updated September 15, 2017
149 reviews

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2.4
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Rob Schwartz
34 Ratings

149 Employee Reviews

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Pros
  • Great place to intern with great people (in 19 reviews)

  • great place to learn, looks good on resume even tho it's not the Chiat of the 90s (in 7 reviews)

Cons
  • WORK LIFE BALANCE IS EASILY THE WORST (in 21 reviews)

  • Long hours, not good work/life balance (in 26 reviews)

More Pros and Cons

  1. "Was a lifer at this company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at TBWA\Chiat\Day full-time (More than 8 years)

    Pros

    Flexible hours and a great work/life balance. Great building filled with lots of smart and motivated individuals. A very creative workspace.

    Cons

    No proper process for everyday business. High turnover but with a very old philosophy of broadcast is king and digital is not relevant

    Advice to Management

    Listen to everyone who is employed and not just the main 20 people who are the ones that get to stand on the podium


  2. Helpful (1)

    "Gets a worse rep than it actually is"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Strategist in New York, NY
    Current Employee - Strategist in New York, NY
    Recommends
    Negative Outlook
    No opinion of CEO

    I have been working at TBWA\Chiat\Day full-time (More than a year)

    Pros

    -some really great people here. Like 10 killer people. If you work with or seek out mentorship from those 10 people you'll be in a really good place
    -Nancy Reyes is brilliant and Rob is nice (but seems to be more of a spokesperson / creative than a manager). If they bring in the right executive creative talent, it could go up
    -culture is decent if you make an effort. Happy hours are often and junior people hang out on weekends.
    -easy to get noticed. They really care about employees
    -easy to shape ideas and be the change you want to see if you're bold
    -a lot of proprietary research going on on culture, a lot of tools for data and research for strategists
    -seem to have more money than they allude to for events, bonuses, proactive work etc
    -a decent amount of new hires to bring in a fresh breath of energy
    -great place to learn, looks good on resume even tho it's not the Chiat of the 90s

    Cons

    -more 'each man for yourself' than you'd expect from a big established agency
    -junior people with too much responsibility and not enough guidance
    -a lot of people are trying to leave, so it's hard to stay positive. The creative vibe is particularly low.
    -hardcore b2b accounts, better for strategists interested in consulting versus creative strategy.
    -not set up with client roster / talent to make great work right now. Better for ppl trying to get foot in door vs build portfolio

    Advice to Management

    Make Nancy CEO and rob a ECD

  3. Helpful (2)

    "ICONIC!"

    StarStarStarStarStar
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Former Employee - ACD in New York, NY
    Former Employee - ACD in New York, NY
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at TBWA\Chiat\Day full-time (More than 3 years)

    Pros

    This is probably the worst place you'll ever work so things can only improve.

    Cons

    The word ICONIC is used by management to describe everything. The work is iconic. The bagels are iconic. Every new hire is iconic. The toilet paper in the restrooms is iconic. But, sadly, there's nothing iconic about the agency or the work. It used to be iconic. But now it's a relic. You can feel the sadness and desperation as soon as you get off the elevator. There's no culture. It's an assembly line. The turnover is staggering. New business has dried up. Everyone is worried about ticking off management and having a target on their back. One day you're in and the next day you're out. If you care about your career and your future in the industry this isn't the place for you.

    Advice to Management

    Fire yourselves and bring in a competent management team. Maybe even an iconic one.


  4. Helpful (1)

    "RUN. DON'T WALK"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in New York, NY
    Current Employee - Anonymous Employee in New York, NY
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at TBWA\Chiat\Day full-time (More than a year)

    Pros

    Near St. Pat's so you can pray for a new job

    Cons

    Before Nancy Reyes, Chris Garbutt, Erik Ververoegen etc, there was a period of time that the current NY CEO, Rob Schwartz really ran the place. In that year we won more business than anyone. Bring in the previously mentioned, and the place goes to into the toilet. Business starts walking out the door and so do the best people. So....don't have to be a rocket scientist to see what the problem is.

    Advice to Management

    See my cons.


  5. "Good Experience"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at TBWA\Chiat\Day full-time

    Pros

    Great people, flexible hours, great experience

    Cons

    Not as structured as one may expect, but that is not a con.

    Advice to Management

    Continue to give interns experience in the field, great work


  6. Helpful (2)

    "Not the best, not the worst... But prepare yourself."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Los Angeles, CA
    Former Employee - Anonymous Employee in Los Angeles, CA
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at TBWA\Chiat\Day full-time (More than a year)

    Pros

    - The client names were extremely recognizable and great to add to your resume

    - Coworkers were really great. Some very talented folks here, and definitely a place to make some life-long friends.

    - Unlimited Vacation Policy

    - Cool working space

    - Pet Friendly

    - The new upper management has tried to practice transparency as much as possible, although they didn’t succeed most times.

    - Large corporation, so job security is there (for the most part)

    Cons

    - The nickname “Chiat Day & Night” is the most appropriate term to date. Although it fluctuates greatly, the work hours can be incredibly grueling (You can expect to work 12+ hour days on the night before a big pitch. Some folks even worked 24+ hours). So, just have the expectation that the hours can/will be terrible. If you have obligations outside of work or seek a good work/life balance, I would strongly suggest seeking employment elsewhere.

    - It has been a very sad thing to see an agency with such a legendary reputation slowly dying. It seems as though the agency has been hanging onto the glory days and still trying to use it as their ammo to win new accounts. However, the landscape has changed drastically, and this elitist attitude is coming back to bite them badly.

    - The one reoccurring theme you will see in many people’s daily routine is “panic”. It seems as though everyone feels the need to maintain the incredibly high standard of a prestigious ad agency, resulting in frantic attempts to create magic and ultimately producing poor work. Many folks on account teams have the mindset that working long hours equals great work… Not many people seem to take a breath and work smarter instead of harder…

    - The painfully long hours are due to constant panic, resulting in poor communication / poor planning and leaving the talented folks to create the deliverables at undesirable hours of the night.

    - In many different cases, unqualified candidates are assigned roles that they have no business being in. The lack of experience and lack of capability makes the overall process very bad for everyone down the line, and resulting in poor results.

    - Turnover rate is very high. The combination of losing large accounts and people burning out has led to a perpetual cycle of “farewell” emails being sent out to the public.

    Advice to Management

    - Upper management needs to be more involved and pay attention to the work/life balance of their talented staff. If people are burning out, find out why and be more hands on to actually fix it.


  7. "Not so great."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at TBWA\Chiat\Day full-time

    Pros

    Owned by Omnicom, so high job security.

    Cons

    They don't know anything about digital.

    Advice to Management

    Hire digital marketers.

  8. Helpful (2)

    "yellow light"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Executive in New York, NY
    Current Employee - Account Executive in New York, NY
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at TBWA\Chiat\Day full-time (More than a year)

    Pros

    Great place for entry-level people. They'll let you get your hands dirty, and either fail fast or swim and get more experience/exposure than any wise agency would ever allow.
    A couple really smart, talented people in the network to lean on, build connections with, people who care.
    The power of TBWA globally means some perks

    Cons

    People are leaving here everyday for good reason. There's an inexplicable heartbreak to TBWA: it's a place full of some of the best top-talent in the industry that can't actually sell anything because we don't take the time to learn anyone's real business problems. A place whose own BS has caught up to them. For the past 3 years, everyone has been preached to that we're on the verge of something great but have never actually turned any corners. Too slow to dismiss bad talent. Too fast to overwork good talent. This, among millions of other things, creates a completely toxic culture.

    Advice to Management

    invest in the bottom instead of the top


  9. Helpful (3)

    "PICTURE A BIG FAT FLASHING RED LIGHT"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous in New York, NY
    Former Employee - Anonymous in New York, NY
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at TBWA\Chiat\Day full-time (More than a year)

    Pros

    Breakfast is supplied.
    As always some great people.

    Cons

    Mostly...The obsession with what TBWA/Chiat/Day call Disruption Live. An ill conceived idea, fed to a traditional management group, by a resident digital guru and tactical genius.

    Unfortunately, it was the basis of most of the big wins over the last two years and following the Jazz hands pitch presentations and big promises to clients that could never be delivered it is the reason the company is in perpetual scramble mode and this concept sucks up 100% of EVERYBODY'S time and destroys any work life balance you can hope for.

    Management direction, following these AMAZING wins, if you can ever get clear direction, is to give 110% or more of your time to D-Live and more ideas..... Not exactly leadership...

    The bigger problem is that Global has already bought into this as it definitely sounds great. A classic line i heard from the global CEO is that our real competitor is now Culture....so this is NOT GOING AWAY ANY TIME SOOOOOOOON.


  10. Helpful (5)

    "Lacks humanity"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in New York, NY
    Former Employee - Anonymous Employee in New York, NY
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at TBWA\Chiat\Day full-time (More than 3 years)

    Pros

    I worked with some amazing mid level people who give 110% but, sadly, get little in return. Lots of windows and light with a great view of Madison Avenue.

    Cons

    Cold. Managers seem delusional and desperate to get everyone hooked on the kool aid. 'Ten new business wins in two months' translated to a bunch of small clients with no money who sucked up a lot of time and resources and ending up costing more than they were worth. Everything is exaggerated. The two big new business wins were gone in a year thanks to poor management. Listen to your clients, folks. Pay attention. Make them happy. Make them want to stick around. Management recently gave mandatory classes to the entire agency on PROCESS and how to push a brief through. How on earth do you have a department full of account peeps who don't already know this? Aside from that, no raises and no performance reviews even if you beg. The good people get out fast and the marginally talented lazy people stay and survive as long as they tell the management how amazing they are. There's surprisingly little diversity given the size of the agency. Work/life balance is bad but it's bad all over. Difference here is alot of that work is for nothing. Weekends and late nights scrambling because the people running the show are clueless. For a while there was a push to hire more women especially in management roles but that fell flat fast. Sad to see this once great agency plummet.

    Advice to Management

    Take a good look at yourselves and the damage you're doing. TBWA\ will always be around but if it keeps going the way it's been going it will continue to be an industry joke.


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