TD Ameritrade Reviews | Glassdoor

TD Ameritrade Reviews

Updated December 14, 2017
822 reviews

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822 Employee Reviews

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Pros
  • Great mid size company with good work life balance (in 59 reviews)

  • This is a solid firm with good benefits and perks (in 45 reviews)

Cons
  • Work/life balance is bad, overtimes and weekend work are normal things (in 14 reviews)

  • Promotional opportunities are limited to other departments in the call center until you have put in a certain amount of time (in 26 reviews)

More Pros and Cons

  1. Helpful (1)

    "TDAmeritrade"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at TD Ameritrade full-time

    Pros

    The money was very good.

    Cons

    The stress level was very high


  2. "Good Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Analyst in Fort Worth, TX
    Former Employee - Analyst in Fort Worth, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at TD Ameritrade full-time (More than 3 years)

    Pros

    good work environment, good work life balance

    Cons

    can't think of any off the the top of my head

  3. "Financial Services Rep"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at TD Ameritrade full-time

    Pros

    Good benefits and decent pay

    Cons

    On the phones all day


  4. Helpful (2)

    "Financial Consultant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at TD Ameritrade full-time (More than 5 years)

    Pros

    Platforms, Products and Invesmtent Resources for Clients

    Cons

    Management, Culture, Compensation Program. the entire firm has really lost its way


  5. "Account Services Rep"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends

    I worked at TD Ameritrade full-time

    Pros

    can promote quickly, excellent managers and lots of hands-on coaching

    Cons

    things change a lot which can be great but also anxiety provoking


  6. Helpful (1)

    "Customer service"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Fort Worth, TX
    Former Employee - Customer Service Representative in Fort Worth, TX

    I worked at TD Ameritrade full-time (More than a year)

    Pros

    Insurance benefits and work hours are good

    Cons

    Extreme stress and a lot of outsourcing

    Advice to Management

    none

    TD Ameritrade Response

    Nov 10, 2017

    We agree that the benefits are TD Ameritrade are great! We know it’s important for our employees to feel their best each and every day which is why we offer a variety of benefits in addition to... More


  7. "Software developer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Software Engineer in Jersey City, NJ
    Former Employee - Software Engineer in Jersey City, NJ
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at TD Ameritrade full-time (More than 3 years)

    Pros

    good teams, good management team

    Cons

    little bit confused on which direction, too much time for decision making

    TD Ameritrade Response

    Nov 10, 2017

    Thank you for sharing your feedback! We agree that we have a great management team who is always looking out for our employees and the well-being of the company. While some business decisions take... More

  8. Helpful (1)

    "Good Dynamics Within Teams"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at TD Ameritrade full-time

    Pros

    Team managers always available for questions and advice

    Cons

    Assigned to too many projects simultaneously

    Advice to Management

    Spend even more time with the first level teams


  9. Helpful (6)

    "Senior Financial Consultant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at TD Ameritrade full-time

    Pros

    Working with some great people who want to do what is right for the client.

    Cons

    Compensation plan that is always changing. Company is attempting to move towards a "relationship" model, but has forgotten to tell our clients who mostly come here to "selfdirect". And last but not least, Company always coming up with new ways ( Best Interest Tool... really?)not to pay you for business you have brought in.

    Advice to Management

    Money Guide Pro doesnt work......


  10. Helpful (20)

    "Disappointment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Investment Consultant in Cupertino, CA
    Current Employee - Investment Consultant in Cupertino, CA
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at TD Ameritrade full-time (More than 3 years)

    Pros

    -Wellness credit for health Insurance
    -Nice company accessories for the clients

    Cons

    There are 3 major negatives about Scottrade/TD Ameritrade.
    1. As an IC, FC or SFC, you will be in a transactional mindset when working with clients. Every quarter, your goal will be 12 Million + in Asset Gathering and over 4 Million+ on Managed Solutions. There will be no residual payout for previous work. Say if you work for Scottrade/TD Ameritrade for 15 years and you have closed over $500 million in Managed accounts, you will not get any residual payout for your hard work. And even with past managed account closes, if you do not meet their 12 mil and 4 mil Managed Solutions target, you will be on the chopping block. TD/Scottrade will not pay for your hardwork for the last 15 years! If you are someone who likes to do quick hustle rather than building long term relationship with clients, then join TD/Scottrade.
    2. TD Ameritrade merger with Scottrade. Upper TD management treats existing Scottrade branch associates like 2nd Class citizens. Many high performance Investment consultants and managers either get laid off or relocated to 30-50 miles away from their closed down Scottrade Branches. Associates in subpar performance branches get retained while top ranked associates either get laid off or relocated. 0 Transparency in this process.
    3. Layers of Lies. October 2016, TD Announced to the public that they will keep 450/600 of the combined branch footprint. 2 weeks before the FED approves the merger, Sept 2017, TD Announced they changed their mind and would only keep 365/600 branches. During this time, the TD management continues to propaganda to the branch associates about their job stabilities while they continue to mass hire at the Call Centers. Again, 0 transparencies about job security. Everyone in the branch network is a number on a spreadsheet for TD. Unless you are great at being a sycophant, I do not recommend working for a company that continues to lies and cheat their employees.

    Bonus: As a Scottrade associate being acquired by TD, we are surprised on how Scottrade/TD Ameritrade is not yet sued by the clients that they send to Managed Solutions. Perhaps the market has been doing so great that client forgot that they are the boss. The Managed Account process at Scottrade starts with the Investment Consultant uncover the client needs, understanding their situation, reviewing their overall finances. Once the Investment consultant convinces the clients that they lack the time, knowledge and the resources to manage their overall finances, the Investment Consultant would refer clients to speak with a Guidance Rep at the back office for 10-15 minutes to decide for the client which Managed Solutions are best fit for the client. If anyone has financial planning experience with clients, you would know that there is no way to determine what solution is best for the client under 10-15 minutes as a Guidance Consultant from the back office who do not even know the client and has no interests in knowing their situation because they are 1500 miles away sitting in a cubicle on a headset. The end result is client gets send to a random Advisor access partner based on that 10-15 minute conversation from a Guidance rep that has no clue what the client wants!!! However, the investment consultant in the branch who has worked with the client for the past 10 meetings building that need does not get to choose which solution is best for the client. If any client reads this, think about your experience, how can someone from the backoffice decide on what solution is best for you...

    Advice to Management

    What goes around comes around. Please reflect on the mistakes that you guys have made. There is a reason why that Schwab is 6x bigger than Scottrade and TD Ameritrade combined. All 3 firms started within the same decade, but Schwab has over $6 Trillion in Assets while TD and Scottrade combined has barely over $1 Trillion. There are reasons behind your poor performance and that the ultra high net worth and average high net worth clients do not trust TD Ameritrade or Scottrade. You have to think deep on the true values for the client and the employee, otherwise, in 8-13 years, TD Ameritrade will be the next Kodak.

    TD Ameritrade Response

    Nov 29, 2017

    Thank you for your comment – and the feedback. Mergers can create a period of significant change for employees, especially when you’re waiting for important decisions to be made. It’s a long process... More


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