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TD Ameritrade

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TD Ameritrade

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TD Ameritrade Employee Reviews about "pay"

Updated Aug 12, 2022

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Found 479 of over 2,665 reviews

4.2
81%
Recommend to a Friend
88%
Approve of CEO
TD Ameritrade CEO Walt Bettinger
Walt Bettinger
248 Ratings

What people are saying about TD Ameritrade

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Top Review Highlights by Sentiment

Pros
  • "pretty easy and good benefits(in 238 reviews)
  • "Great Culture and a terrific value to customers(in 177 reviews)
  • "Fun company a lot of outings and meet great people(in 173 reviews)
  • "well pay and good conditions(in 120 reviews)
  • "Good work life balance.Been there for 6 years and enjoyed every bit of it .(in 88 reviews)
Cons
Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.

Ratings by Demographics

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Reviews about "pay"

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  1. 2.0
    Former Employee, more than 1 year

    Worst job I've ever had.

    May 31, 2017 - Financial Representative in Fort Worth, TX
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Good benefits and insurance coverage; cost to employee for insurance isn't exactly cheap, but very good coverage. Multiple schedules/shifts to choose from in this position, nice co-workers, company offers voluntary time off, and management encourages and facilitates lateral and upward movement.

    Cons

    The worst part of this position is the clients. You will talk to multiple unreasonable, extremely rude, senile, and even mentally unstable clients every shift, some will yell at and berate you. This is the self-directed side of the business, so no advisors on these accounts to help out filter out the crazy. During tax season, you'll take 50-90 calls per day; back-to-back calls. You sit at a small desk in a crowded row and don't interact much with your co-workers, especially during high call volumes. No assistant managers on the team to help associates on the phones; head manager is more big picture. All help to the associates is via instant message with an internal group, which is tedious, slow, inefficient, and frustrating to both associate and client. Also very disappointing training program. So many important/frequent calls and system navigation not covered sufficiently during training. Need more shadowing, listening to actual calls, even if pre-recorded, and better explanation and practice of systems. And pay is too low; other companies and even departments within TDA pay more to licensed associates at this experience level than this department. Ultimately, this is a pay your dues kind of role, if you can put up with it for 6-12 months until you move on to something. Too demoralizing to stay in this role long-term.

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    10 people found this review helpful
  2. 5.0
    Current Employee

    Great Company and Decent Pay

    Nov 15, 2021 - New Client Development Specialist in Dallas, TX
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Great company and nice people to work with Pay is decent not great so they give you gift card perks which helps if you get stellar client survey reviews OT is available often during busy Nov-April then stops in May 90 days work from home

    Cons

    Being on the phones 40+ hours/week is mind numbing Limited opportunity to move up or to even try new role even with Schwab acquisition Bonus program is now annual, not quarterly and not paid until March of following year Must go into office which is unnecessary for call center roles

    1 person found this review helpful
  3. 2.0
    Current Employee, more than 5 years

    New client development

    Oct 16, 2018 - New Client Development Group in Southlake, TX
    Recommend
    CEO Approval
    Business Outlook

    Pros

    It has a great culture and can be a fun place to work.

    Cons

    The pay is really bad. Management doesn't value past experiences or level of education. They just recently reduced the pay and several employees are now looking to leave the department or company. It's unfortunate. The pay used to be great but they seem to want to cut bonuses and replace the people that leave with lower paid employees. - You get what you pay for. One particular bonus was cut in half which most employees found outrageous.

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    17 people found this review helpful
  4. 4.0
    Current Employee, more than 3 years

    It's hard to give a very good review for people joining because everything is in flux with the merger with Schwab

    Feb 1, 2021 - Trade Desk Specialist in Saint Louis, MO
    Recommend
    CEO Approval
    Business Outlook

    Pros

    The pay is probably okay compared with industry average but that is also changing with the merger. Bonuses are being treated very differently and it's not in a good way right now. That may change in the future with some kind of salary restructuring. We don't know. Some managers are great, some not so much. Your experience as an employee is largely going to depend on your manager, though with the work from home environment it has less impact than before. Best part about the job is that once you clock out you do not have to think about work until you have to clock in again. It's normally a good work life balance. Most of the people I've worked with have been great and they do seem to take diversity and inclusion seriously at least with posters and events. The office was relaxed (it's getting hard to remember after working from home for so long) and if work is particularly difficult for some reason they normally give some free food at some point. Good dental, medical, vision, and 401k benefits. You can get promoted a few ranks up fairly quickly but then you pretty much seem to either become a manager or stay where you are.

    Cons

    You will be verbally abused by clients especially when there are issues or volatility. There was a very bad stretch for months last year. Mental health takes a hit after a while. You only get 4 therapy sessions before you have to start working through insurance so use those sparingly. Sometimes action is taken against the client but unless it's a racial slur there isn't a guarantee. Gender based bias is mostly, but not always shut down. Some managers expect you to put up with more than others. If you're a female and the client demands you transfer them to a male representative that may happen. If you have an accent, particularly an Asian or Indian accent, you will probably have a much worse experience at least when you are in general investor services. If you work through electronic communication then that won't be an issue. It can be difficult to get days off, but most managers will help you out. There are periods of being nearly bored because there are so few clients reaching out and we are overstaffed or there are times like now when volume is absolutely unmanageable and they removed all backup help. The work experience is very inconsistent and staffing decisions are not very rational.

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    3 people found this review helpful
  5. 4.0
    Current Employee, more than 1 year

    Good place to start.

    May 14, 2016 - Investment Consultant in San Diego, CA
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Good place to get your licensing and start out in the industry. Look at it as a launching pad to start out.

    Cons

    The pay is average and promotions aren't the easiest to come by at first. Not always the most challenging position either.

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    1 person found this review helpful

    TD Ameritrade Response

    Representative,TAS

    Thank you for your review. We are very proud of our licensing program. We hope that our employees will stay with the firm and continue to grow in their current role and move to other positions within the firm as they discover new interests. We offer many tools within our firm to provide our employees with avenues to develop new skills as well as fine tune current skills. Employees also do 1 on 1 coaching with their managers, in those meeting they are free to request to be challenged more in their current role or make steps towards a new role.

  6. 1.0
    Former Employee, more than 1 year

    Micromanagement, immaturity, and too much pressure for too little pay

    Jan 7, 2015 - New Accounts Associate in San Diego, CA
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Once you pass your series licenses, it is pretty difficult to get fired because they need people with licenses. They promote from within and there is a lot of opportunity for lateral movement within the company and across different departments

    Cons

    There is literally zero training and procedural policies change weekly. Zero clarity in terms of expectations, with emphasis on unrealistic goals Lots of drama in the office and tremendous amount of micromanagement because the managers have nothing better to do and are generally sitting on their computers browsing the internet. Constant talk of outsourcing so there is low morale. High turnover Terrible work/life balance, with the expectation that you will work overtime every time they are in need of it, regardless of your desire to. Very low pay for the amount of stress and pressure.

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    11 people found this review helpful
  7. 2.0
    Current Employee, more than 8 years

    TD Ameritrade-Call Center Rep

    Mar 5, 2015 - Call Center Representative in Omaha, NE
    Recommend
    CEO Approval
    Business Outlook

    Pros

    If you have been with the company for a few years the pay is acceptable. Good hardworking people below the director level Good place to start

    Cons

    Micromanaged-You are expected to talk constantly about your productivity (total calls and total sales leads). Your numbers are posted every day on a grease board for all in the call center to see. And you can end up on reports sent up to the Managing Director level should your productivity drop below certain levels. No real empowerment. If you have ideas, they will be put into an electronic suggestion box but you may never hear about them again. Your ideas are turned over to others for evaluation and resolution. Every year the demands for more productivity are increased. Getting a lateral move or promotion outside the call center is extremely difficult because you almost never interact with outside departments.

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    5 people found this review helpful
  8. 3.0
    Current Employee, more than 3 years

    Steady work, lack of leadership

    Aug 27, 2021 - Specialist II in Jersey City, NJ
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Decent pay and benefits. Great work-life balance

    Cons

    Pay is lower than peers. Leadership inhibits innovation and hampers employee advancement. HR and management go out of their way to make it difficult to receive a promotion or pay bump.

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