TD Ameritrade Employee Reviews about "people"

Pros

For almost 2 years I have worked for TDA in client services in Omaha, NE. All of the coworkers on my teams have been very kind and helpful. All of the managers I've had have been fair, supportive, and clear about their expectations.

Cons

The first year of working at TD Ameritrade as a registered rep was incredibly stressful. Part of it is that it's difficult to learn that much information in a short period of time. Another issue is the difficulty of meeting expectations for call times and having good customer reviews. When I first started I had trouble keeping my call time down because I didn't know enough to solve issues quickly. The issue I had with call reviews and sometimes still have is that most people are nice and will leave good reviews but there are occasionally vindictive people will give you a negative review simply because of things that are out of your control such as how much time they spent on hold before they were able to reach you and times when you had to tell them no because of company policy and they held it against you because you told them what they didn't want to hear.

Pros

-getting licensed is the first step in finance industry -getting experience with advanced trading, options, retirement, and other basic financial services

Cons

-below average starting pay for a financial services rep -cutthroat standards for representatives regarding breaks/clock-in time for WFH standards

Pros

TD was the best place to learn and foem relationships, at least on the Institutional side. I a t say enough about the great leaders we had and all the amazing events. I miss it badly.

Cons

The retirement group was the red headed step child who didnt get much love or resources. That said, we ended up punching above our weight and contributing alot more than our little team should have.

Pros

The culture: Transparency and empowerment, diversity and inclusion, good benefits and compensation. The leadership really did care about their people.

Cons

The TDA board did not have the same vision as the company leaders and sold it to Schwab. It felt like a betrayal. Schwab isn't terrible, but pales in comparison. Case in point, ask what the culture is at Schwab and you get "Through Clients' eyes" - which is a great slogan and approach to business - especially at a brokerage, however, it's not really a company culture, although I do understand that it influences the culture.

Pros

Virtual work is a plus if properly given tools to do one's job. The Modules of Training were engaging, if the system was up and the employee was able to participate in them.

Cons

With a virtual class size of over 100 (The first ever to be this size) to begin with and no dedicated tech person assigned to the group.... Advocating for oneself to get the tools needed to do the training could be construed as being needy, or worse. When the systems are down, a class of 100 moves on with the expectation of no overtime, yet somehow making the modules get completed, without missing any of the other training. (Feedback for the company would be to correct system issues by day one or two, and have a dedicated tech person for that role. Catch employees up on any systems training modules missed with OT the very first or second day.) Go back to having small class sizes, just like with a University classroom, a class size of 20- works better than a class of 100.