TD Commerce Bank Reviews

Updated February 8, 2016
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3.0
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Approve of CEO
TD Commerce Bank President & CEO Mike Pedersen
Mike Pedersen
3 Ratings

Pros
  • Easy way for young minds to enter into the banking industry with no experience (in 3 reviews)

  • Most employees are nice and helpful for new recruits, good incentives if you and your store meet sales numbers, and fairly relaxed work environment (in 3 reviews)

Cons
  • Short staffed and too many fees applied to accentuate quality customer service (in 6 reviews)

More Pros and Cons

78 Employee Reviews

Sort: Popular Rating Date
  1. "OK Place to get started"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at TD Commerce Bank part-time

    Pros

    Easy place to get started in banking, as a teller or personal banker. Many locations make it possible to work at a reasonable distance from home. Schedule is flexible enough for college students.

    Cons

    "Disposable" mentality about employees. Zero movement. Part time jobs are weekend heavy, much like any retail environment.

    Advice to Management

    Mentoring and development programs are imperative. Although employees are easily replaceable with anyone with zero experience, customers seem to pick up on turn-over and don't like seeing new faces every two months at their branches.


  2. "analyst"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Analyst in Boston, MA
    Former Employee - Analyst in Boston, MA

    Pros

    very good company to work for. From diverse backgrounds and talent, to meaningful work and comprehensive benefits

    Cons

    There are no cons for TD.


  3. "Good pay but will not learn anything"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at TD Commerce Bank part-time

    Pros

    CoWorkers and employees are friendly. Pay is good and bonuses are every three months and is added to your paycheck.

    Cons

    When short on staff everything can go down hill. Customers can get angry and you become rushed to do things. Often when you are rushed you will later have a difference in your box meaning you are short or over in cash at the end of the day. As a teller your main concern would be to sell credit cards and could be a little tricky if you are shy or just do not have the confidence.

    Advice to Management

    Hire more staff and teach employees how to introduce a credit card.


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  5. "tellerII"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Teller II in Montville, NJ
    Former Employee - Teller II in Montville, NJ
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    friendly environment, good management, fast pacing environment .

    Cons

    unbalanced schedule,sometimes hostile environment, very hard to have a set schedule when there is always short staffing


  6. "Optimization Analyst"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I worked at TD Commerce Bank full-time

    Pros

    TD is a successful bank that is growing in the United States. It is a large and mature company which can provide opportunities for advancement and growth.

    Cons

    Like many traditional banks, TD has been slow to leverage the digital channel as a way to reinvent customer experience. It's not clear the extent to which the bank has a vision for using it's digital platform to fundamentally change the relationship with its customers, or to use the interaction data to understand them better. The company is not very mature with respect to Split Testing. It does not appear that the C-Level has embraced it. Testing is provisioned by individual project sponsors who must chose to fund it. It is not a requirement and is not deeply embedded in the process or culture.

    Advice to Management

    Embrace split testing and implement it more widely for validation and quantification of customer research. Customer Research and Optimization should be in the same group. Split testing should be a decision made from above, not an optional line item on projects. Big picture, senior management needs to embrace the website as a living, breathing R&D lab that will help them understand and serve customers' needs better. Invest more heavily in building better online banking and delivering NEW VALUE to customers via digital interactions.


  7. "Good scope to grow"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Bank Teller in New York, NY
    Current Employee - Bank Teller in New York, NY
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at TD Commerce Bank part-time (Less than a year)

    Pros

    If you put in the effort, they will promote you

    Cons

    Banking salary is not as high as people think. Very easy to mess up cash count and lose job.

    Advice to Management

    More oversight


  8. "Great culture but no career growth"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Head Teller
    Current Employee - Head Teller
    Doesn't Recommend
    Negative Outlook

    I have been working at TD Commerce Bank full-time (More than 3 years)

    Pros

    I love the Company in so many ways. The WOW! culture, from WOW! patrol, the WOW! Awards, Surprise and delight for both employees and customers. The benefits are amazing. I have been there for a little over 4 years and I love it.

    Cons

    There is no room for growth. I have been struggling with my career development and pay for awhile now. And when I speak to management about getting far pay I am pretty much told to suck it up. I was also told that sometimes I have to do what is best for myself and my family even if they means leave the bank.

    Advice to Management

    Practice what you preach. I took a class MicroInequities: The Power of Small and the CEO said that its talent they are looking for. So why is it that people in your own region/market are constantly being over looked and RMMs are bring their friends from other intuitions and/or other states?


  9. "Great Environment"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Bank Teller in Monticello, NY
    Current Employee - Bank Teller in Monticello, NY
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Quarterly incentives, friendly staff and decent benefits.

    Cons

    Short staffed and too many fees applied to accentuate quality customer service.

    Advice to Management

    Keep appreciating your employees


  10. "Teller"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Bank Teller
    Former Employee - Bank Teller
    Recommends
    Positive Outlook

    I worked at TD Commerce Bank part-time (More than 3 years)

    Pros

    Benefits are great, compensation is poor. The people you work with are wonderful. Still had that small bank feeling when I was working there.

    Cons

    As the company grows, sales becomes for important. They push you to sell and that kind of effects customer service. Smaller banks are the way to go.

    Advice to Management

    Good Job.


  11. Helpful (1)

    "FSR"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Financial Service Representative in Nashua, NH
    Former Employee - Financial Service Representative in Nashua, NH
    Doesn't Recommend
    Neutral Outlook

    Pros

    laid back sales environment- no goals

    Cons

    hours and lack of support from management

    Advice to Management

    care about your employees



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