TD Reviews in New York City, NY | Glassdoor

TD New York City Reviews

Updated March 29, 2017
44 reviews

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New York City, NY Area

1.0
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TD President & CEO Bharat Masrani
Bharat Masrani
5 Ratings

44 Employee Reviews

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Pros
Cons
  • Hard to maintain effective work/life balance (in 203 reviews)

  • Long hours although short compared to other investment banks on the street (in 187 reviews)

More Pros and Cons

  1. "Not a place for NYC technology professionals"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Engineer in New York, NY
    Current Employee - Senior Engineer in New York, NY
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at TD full-time (More than 3 years)

    Pros

    work life balance - no urgency on timelines and little accountability. Have lots of time do attend to personal affairs or even have a second job

    Cons

    NY teams are second class citiizens, Senior mgt out of touch with technology, weak leadership and constant reorgs, heavy process and may people hide process, little accountability, talk about innovation but no ones wants to change, passive-aggressive culture is rampant

    Advice to Management

    empower the people you hire, remove the heavy process burden


  2. "Solid base with minimal room for growth"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Store Supervisor in New York, NY
    Current Employee - Store Supervisor in New York, NY
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at TD full-time (More than 5 years)

    Pros

    Insurance selection. Company culture.

    Cons

    Vacation time is limited depending on employee status (full time/part time) due to method used in calculating paid time off accrual rate. You will be forced into using vacation time for any national holiday the bank is closed for in order to meet weekly hours, unless you work extra days. Vertical movement in the company cuts off on a retail branch level once you hit Assistant Store Manager as upper management frowns upon promoting internally to Store Manager. Externals for higher positions are seen as the optimal choice due to lower introductory pay and ability to mold into corporate culture with minimal investment needed.

    Advice to Management

    Promote from within or add incentives to rise through the company. Currently Assistant Store Managers are locked into their roles and have little to no chance of promotion to Store Manager or above. This becomes a glass ceiling to which you force talent into other financial companies. Also your loan processing team is terrible on several different levels.


  3. "Don't be a Supervisor in Astoria, NY!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Store Supervisor in Astoria, NY
    Current Employee - Store Supervisor in Astoria, NY
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at TD full-time (More than a year)

    Pros

    Rather easy work regarding processes. Just follow exactly and you shouldn't make mistakes unless you are understaffed and distracted with demanding customers that have been taught its ok to fight with you which is common in Astoria-Ditmars.

    Cons

    High turn over due to management's abusive behaviors and practices | Management often interferes with your promotion or transfer request because it makes her look bad | Management has NEVER set proper president and expectations with customers so they bombard tellers and CSRs with complaints, conflicts and other threats like lawsuits. | Some customers often get physically threatening by yelling in your face. | Way to busy of a location to offer a coin arcade which commercial businesses use and abuse instead of regular customers with extra change like it was intended for. The machine malfunctions often during use as a result requiring a staff member to be pulled from their current customers in line to fix it creating a bottle neck of impatient angry customers. | The goal plan is unattainable at such a location therefore you will probably not be promoted as a result. Your only option is to leave before mistakes pile up on your record making you eligible for termination and affecting your career. NO EXAGGERATION here at all. There is MUCH more but this is enough to give you an idea.

    Advice to Management

    Never settle for horrible managers and listen when you have multiple honest hard working employees and examples bring this to your attention. Also heed obvious warning signs like missing money and HR complaints and suits that have resulted from the few items mentioned here. No amount of sales justifies this level of abusive and negligence. Other branches succeed without these problems.


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  5. Helpful (1)

    "The Place Where Dreams Go to Die"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Fair Haven, NJ
    Former Employee - Anonymous Employee in Fair Haven, NJ
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at TD (More than 3 years)

    Pros

    The schedule wasn't bad, and the benefits ( health, dental and vision) we're good.

    Cons

    EVERYTHING ELSE.

    Sales drove everything. Manager's asked you to break rules and violate ethics to reach sales goals. People we're promoted from jobs they couldn't do to new jobs they couldn't do simply based on sales. Upper management is terrible. Branch management will through you under a bus and keep their head in the sand when it comes to issues in the branch that need resolving. I would avoid TD like the plague.

    Advice to Management

    Treat your employees with respect. Stop asking them for unethical actions.


  6. "Assistant store manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Assistant Store Manager in New York, NY
    Former Employee - Assistant Store Manager in New York, NY
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at TD (More than 5 years)

    Pros

    Good growth potential up to assistant manager. Have to be regional managers pet to move up from that position. Decent benefits plan and good programs in place to reduce operational load so you can focus on the customers

    Cons

    Have to be regional managers pet to move up from Assistant Managers position. Unfair practice of aggressively ramping up goals for performing stores and reducing goals for underperforming stores. High performers are burning out and the under performers are not accountable for their fair share.

    Advice to Management

    Pay closer attention to how and who regional managers are promoting. Increasingly focus is on sales growth with unrealistic and ramped up goals.


  7. Helpful (1)

    "Commercial Loan Specialist"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Commercial Loan Specialist in New York, NY
    Current Employee - Commercial Loan Specialist in New York, NY
    Doesn't Recommend
    Negative Outlook

    Pros

    Virtually nothing. If you are lucky, you may have a flexible schedule because it is a back office job.

    Cons

    Very poor salary. Unreasonable workload. Upper Management in loan operations does not know what they are doing. No appreciation from the Management. Management try to take advantage of you. The employee review system is rigged. You will never get more than "I", no matter how much you contribute to the company. Worst company to work for ever. That is why TD is like a "revolving door". People don't last long. Very high turnover.

    Advice to Management

    Give your employee a decent and competitive salary.


  8. "Political Quagmare"

    Star Star Star Star Star
    Former Employee - Lead Data Architect in Monroe Township, NJ
    Former Employee - Lead Data Architect in Monroe Township, NJ

    I worked at TD (Less than a year)

    Pros

    Work Life Balance is good

    Cons

    Organizational Politics. Nothing gets done.


  9. "Morris county retail management"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Financial Service Representative in Morristown, NJ
    Former Employee - Financial Service Representative in Morristown, NJ
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Nothing positive to say about TD retail

    Cons

    Nothing positive to say
    My worst experience ever

    Advice to Management

    Care about their employees
    Help them advance
    Support growth


  10. Helpful (1)

    "Stay only a maximum of 1 year - FSR"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Financial Service Representative in New York, NY
    Current Employee - Financial Service Representative in New York, NY
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at TD full-time (More than 5 years)

    Pros

    The staff is great - that's about it. Good, fun people work at TD. Everything else is lagging compare to market (competitors).

    Cons

    TD says its customer are they're priority, but rely heavy on ethical practices, such a over selling products that are unnecessary, and penalize or threaten to fire if quota isn't fulfilled. TD makes its employee sell packages by the number and use a metric called Wallet Share Index to manage how many products are opened at the initial stage. One of the products is Debit Card Advance, which forces the employee to sell a product that pushed as a benefit to the customer, but instead is a heavy revenue component for the bank. TD bank has a threshold of having 50% accepted disclosure for Debit Card Advance, which contradicts their pitch because no benefit penalizing a client for using more money than they currently have - no sound person will sign this document. My other problem with TD is that they don't pay there employees. TD bank is for college student. If you want to make a career out of working for this company expect to only make a maximum of 45k.

    This should be a job that is meant to be stepping stone - don't stay here for over 1 year [it'll be like a leach].

    The pay is bad, long hours, weekends, holiday, health, retirement contributions is on the low low low end of market.

    Advice to Management

    Invest in employees, provide more license [series 6 and 7], pay more, stop building stores and invest in technology that will bring you to par with other banks.


  11. Helpful (1)

    "Experience at TD is a roller coaster. You never know what to expect next. Upper management is a hit or miss."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Assistant Branch Manager in New York, NY
    Current Employee - Assistant Branch Manager in New York, NY
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Decent PTO benefits...I really do not have 20 words of pro to say asides from the PTO. So it's hard to fill this with 20 words.

    Cons

    Under staffed and Awkward hours. Lack of management support. Lack of communication. Lack of notice in regards to major changes to your role or location of your role. Raise is no where close to competitive.

    Advice to Management

    Communicate better before making a decision don't take a problem to create more problems that were not there in the first place.


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