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TD Reviews

Updated April 29, 2017
1,382 reviews

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3.0
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TD President & CEO Bharat Masrani
Bharat Masrani
203 Ratings

1,382 Employee Reviews

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Pros
  • Best work life balance environment for a career focused professional (in 273 reviews)

  • Culture that respects people and enables a highly collaborative work environment (in 266 reviews)

Cons
  • Hard to maintain effective work/life balance (in 200 reviews)

  • Long hours although short compared to other investment banks on the street (in 179 reviews)

More Pros and Cons

  1. "Bank manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Bank Manager in Charlotte, NC
    Former Employee - Bank Manager in Charlotte, NC
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at TD (More than 3 years)

    Pros

    Flexibly scheduling. No micro management. Like my co- workers. Treated like family. My manager genuinely cared about me and my employees. She was great with HR matters.

    Cons

    Have to work every other Saturday and late on Thursday and Fridays. Area manager was a bit crazy and loud. Like to pray at meetings. Voiced her political opinion too often.

    Advice to Management

    Teach your area managers to keep it more business professional. Too much with the religious and political stuff. If you don't pray with her your an outcast!


  2. "Depressing call center work, very pushy sales."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Banking Specialist in Auburn, ME
    Former Employee - Banking Specialist in Auburn, ME
    Doesn't Recommend
    No opinion of CEO

    I worked at TD full-time (Less than a year)

    Pros

    Good benefits, good training. It may be a good place to work outside of the call center, which is known locally as being a bad place to work and only for in-between jobs.

    Cons

    The sales you are expected make while working in the call center are ridiculous and to meat your quotas you have to offer products that don't make sense. People who are promoted are people who can get people to open accounts they don't really need. Like, a third or fourth checking account to someone who can't manage the ones they have. You are incredibly isolated from co workers while taking back to back calls. When I was new, they had me shadow a more experienced Banking specialist who did not follow a lot of the training I had just had. She just randomly asked every single customer if they would like to open another checking account. I don't have a problem offering services but it was just ridiculous. They like to offer checking accounts vs savings because the average checking account produces more fees.

    Advice to Management

    Customer service should be the focus. Train people to offer services that benefit the customer, not the bank. Hire more people to keep the call volume per specialist slightly lower.


  3. "Pays the bills.."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Tellee in Franklin Lakes, NJ
    Former Employee - Tellee in Franklin Lakes, NJ

    I worked at TD part-time (More than a year)

    Pros

    Competitive pay
    Quarterly bonuses are competitive
    Works around a college student's schedule

    Cons

    Policies and procedures need updating
    Computer systems are extremely outdated

    Advice to Management

    Consider updating systems to one intregrated software for better function while serving customer


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  5. "Customer Service Representative"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Toms River, NJ
    Current Employee - Customer Service Representative in Toms River, NJ
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I have been working at TD part-time (More than a year)

    Pros

    401k, paid time off amount is very high.

    Cons

    Work-life balance, hours, compensation.

    Advice to Management

    Focus on employees happiness and growth.


  6. "store manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Warminster, PA
    Former Employee - Anonymous Employee in Warminster, PA
    Neutral Outlook
    No opinion of CEO

    I worked at TD full-time (More than 3 years)

    Pros

    Good benefits and vacation time

    Cons

    Staffing the store for the hours they were open without having budget issues. Hiring folks takes awhile.


  7. "VP, Director"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Raleigh, NC
    Current Employee - Anonymous Employee in Raleigh, NC
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at TD full-time (More than 3 years)

    Pros

    Good outlook on the industry, and strong ethics

    Cons

    Large Company and the associated bureaucracy


  8. "Overworked & Underpaid"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Wilmington, DE
    Former Employee - Customer Service Representative in Wilmington, DE
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at TD part-time (Less than a year)

    Pros

    Great coworkers and friendly clients.

    Cons

    Management was slow to replace employees who left. They ended up working me just under the full time cap to avoid paying benefits. I was working almost every day with rotating hours due to their banking hours.

    Advice to Management

    Let your employees have more of a work life balance. Don't overwork the good employees.


  9. "TD Bank Review"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Teller in Newtown, PA
    Former Employee - Teller in Newtown, PA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at TD full-time (More than 5 years)

    Pros

    Flexible hours with a young staff of workers

    Cons

    low pay expectations with sales goals incorporated into bonus structure.

    Advice to Management

    provide a higher base salary to maintain retention


  10. "FSR"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Financial Service Representative in Philadelphia, PA
    Current Employee - Financial Service Representative in Philadelphia, PA
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at TD full-time (More than a year)

    Pros

    Good work culture, a lot of support, decent training, very vocal about job role, PTO is decent. The people I work with are all good people. Management seems to take an interest in you. Low stress work environment.

    Cons

    The hours are hard to create a routine. You will work 7 days in a row one week and then have off a weekend. Also if you work a weekend you will have off a random Tuesday yet work longer hours the rest of the week.
    Some branches are very slow where it is difficult to get sales.
    You only have the Life Health Annuity License so you are very limited on the investment options.
    Managers will be moved a lot, sometimes leaving the branch without a manager or assistant for a period of time.
    Vacation schedule has to be set up in the beginning of the year, which is difficult to have flexibility when setting up vacation times.
    Most branches are understaffed, you will have a lot of time rushing people in and out instead of being able to take time to explore investment needs with each customer.
    Not a great career path for advancement if you want to stay in with investments. They pretty much say that the only way to get into wealth is to get promoted to Assistant manager and then store manager. A lot that some people do not want to do to get into TD Wealth.
    Assistant managers deal with a lot of the nonsense and stress from management. Micromanaging is big too.
    Increases in pay each year are sad. 2% is the most they can offer each year.
    Commission is a mess, and they are bad payouts.

    Advice to Management

    Create more urgency with the FSR role to the rest of the bank. Sometimes you are getting sales on your own.


  11. "Teller 2"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Teller II in Feasterville, PA
    Current Employee - Teller II in Feasterville, PA
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at TD part-time (More than 3 years)

    Pros

    Pays well for college students

    Cons

    Employee growth is not encouraged. Very small minded management.

    Advice to Management

    Listen to your tellers. They know the process better than you.


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