TD Reviews | Glassdoor

TD Reviews

Updated June 3, 2017
294 reviews

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294 Employee Reviews

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Pros
  • Best work life balance environment for a career focused professional (in 283 reviews)

  • Pay is good benefits are great and flexible work options are amazing (in 278 reviews)

Cons
  • Hard to maintain effective work/life balance (in 207 reviews)

  • You might have to pull long hours in the busy seasons to meet the SLA guidelines (in 189 reviews)

More Pros and Cons

  1. "Stay away!"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Branch Supervisor in New York, NY
    Current Employee - Branch Supervisor in New York, NY
    Doesn't Recommend
    No opinion of CEO

    Pros

    The benefits were great as far as paid time off and health although as the years went by the co pay and deductibles were more costly

    Cons

    As a supervisor you were required to work almost every weekend and late nights

    Advice to Management

    n/a


  2. "A Launch Pad More Than a Career"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Customer Service Representative in Philadelphia, PA
    Current Employee - Senior Customer Service Representative in Philadelphia, PA
    No opinion of CEO

    Pros

    Quick advancement if you want it. Great way to get a title onto your first resume. People are friendly for the most part. Full time employees receive 24 days off per year to start (see below for reason why). Flexible place to work if your in school. Part time plus lets you do 30 hours a week and get benefits (which are inexpensive).

    Cons

    Pay here is tough to swallow. They are open 361 days a year which equates to weekend shifts and working holidays other banks and gov't receive off. Management is not always the most professional. Tuition reimbursement could be more.

    Advice to Management

    Start taking the banking industry more seriously. Demand more of emplyees and pay them more for it. It seems like you allow problems to fester in the branches themselves. In turn, take decisive action and ask HR to recruit better talent.

  3. Helpful (1)

    "td bank branches great for students and work in the short term"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Customer Service Representative in Plymouth Meeting, PA
    Current Employee - Senior Customer Service Representative in Plymouth Meeting, PA
    Doesn't Recommend
    Approves of CEO

    Pros

    Flexibility, time off, flexibilyiy, time off, flexibility

    Cons

    stingy raises, frustrating work environment, little room for advancement within the branch

    Advice to Management

    monitor branch manager time in branch more closely


  4. Helpful (1)

    "Promises with no proper follow-thru."

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Customer Service Repr in Philadelphia, PA
    Current Employee - Senior Customer Service Repr in Philadelphia, PA
    Approves of CEO

    Pros

    Overall, the Bank is a fun place to work.most days you can go to work and have a good time. The hours are flexable and can be worked to fit your schedule pretty easily as long as you are willing to work at least some nights and weekends.

    Cons

    The system for advancing in your career at the bank is lacking at best. They have a program called CASH that is supposed to train you to move up. But, while the classes are great, once you finish the program and get certified for your given position the reality becomes that you end up being responsible for the work of the new position without the pay or promotion to back it up. Add to that that the feedback from your regional managers as to what you need to do to get promoted is non-existant.

    Advice to Management

    Make sure your CASH program participants don't feel lost in the shuffle. At the very least communicate with them as to any hold-ups with regards to their promotions, either because of the need for further development or the lack of availabe positions.


  5. Helpful (2)

    "Sometimes great, sometimes okay, sometimes they don't make a drink strong enough"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Philadelphia, PA
    Former Employee - Customer Service Representative in Philadelphia, PA
    Doesn't Recommend
    No opinion of CEO

    Pros

    Great paid time off allowance, annual bonus, good products, friendly atmosphere, nice branch interiors, better hours than standard retail, some availability for promotion.

    Cons

    Poor health/dental benefits package, difficulty with branch employee scheduling, poor annual raises with good reviews, understaffed, difficult conversion during the bank merger.

    Advice to Management

    I no longer work for TD, but have friends and family that continue to be employed there. The largest complaint I hear from them is the annual raises given for excellect reviews (2%????). A CSR making $14/hour would receive a 2% raise of $0.28/hour - that would mean for a 40 hour work week, that employee would receive an additional $7.84/week after taxes. I would recommend at least a 4% raise for the employees, especially if the annual bonus is removed due to new sales goal conditions. The economy is down, but TD shares have risen nearly $20/share over the past few months - signs TD is doing well. It would be good to share that success with the employees, especially who appreciate a proper annual raise more than the pizza and ice cream during employee appreciation week.


  6. Helpful (2)

    "Horrible, discriminating management"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Manager in San Diego, CA
    Former Employee - Account Manager in San Diego, CA
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Opportunity to learn about the basics of trading.

    Cons

    The management.
    1. The management was utterly incompetant at the subject material. They thrived on negativity and failed to act like leaders.
    2. Courtesy of the "boys' club" mentality, out of 20 managers there was only one female manager. She scored a 98% on her Series 7. The better talent may have had leadership or mentor roles, but the decisions were made by people less competant. Other male managers barely knew what the trading floor was.
    3. Management failed to understand the nature of the business and we were just judged on numbers of calls taken. This will explain the poor customer service.
    4. Since it was just a discount brokerage, you're opportunities for growth was limited to management. And that was questionable.
    5. Goals and expectations were not made clear to us for performance evaluations. Former co-workers (good workers otherwise) were dismissed for taking time off for having family emergencies. Standards of performance were very subjective.

    Advice to Management

    Recruit managers from the trading desks or their respective departments; regardless of their gender. I survived through the leadership of my coworkers.
    TD Waterhouse trading desk acts like a dysfunctional backroom operations when they're supposed to be on the front lines as customer service. Many customer issues were not standard market issues and requires escalation by company protocol which involves management competancy of the basic in's and out's of the company-which they did not have. Having people skills is an understatement. Competancy and effective service is the best people skills.


  7. Helpful (1)

    "TD Bank. Its a job."

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Banking Specialist I in Mount Laurel, NJ
    Current Employee - Banking Specialist I in Mount Laurel, NJ
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Plenty of overtime available
    4 weeks of PTO yearly
    Great, fun co-workers
    Nicely decorated and well maintained work enviorment
    Major highways close by for easy commuting
    SOME very professional, knowledgable yet down to earth leadership

    Cons

    Low pay. A customer service rep barely earns enough to get by.
    Need for meaningful recognition for good work, more than confetti, claping..and a balloon.
    Recently changed quality standards that allow small mistakes to result in constant "warnings"
    Low employee morale as a result of above mentioned quality standards
    An overall feeling among employees that nothing is good enough
    Too much inconsistant information between supervisors.
    Branches and call center need to be on the same page and stop pushing customers back and forth between the branches and call center.
    Higher management playing favorites. "Playing the game" should not be necessary to get ahead.
    Not enough leadership on the floor for reps to go to for help. This makes it necessary to keep customers on hold loo long.
    Leadership who will offer excuses instead of help.
    I could go on, but I have to get to work!

    Advice to Management

    Too much micro management and negativity. We got JD Powers 3 years running before changing quality standards.

  8. "TD Commerce bank is the worse"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Teller
    Current Employee - Senior Teller
    Doesn't Recommend
    Disapproves of CEO

    Pros

    banks always sound like a great place to work at

    Cons

    the hours suck and the pay is even worse. training is horrible and the enivorment is far to young

    Advice to Management

    Pay attention to people who seem like they know everything but yet do nothing


  9. "TD Bank will lose a lot of good people once the recession ends"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Customer Service Representative in New York, NY
    Current Employee - Senior Customer Service Representative in New York, NY
    Doesn't Recommend
    Disapproves of CEO

    Pros

    A variety of work schedules to choose from, no layoffs during recession at least for CSRs and tellers.

    Cons

    Low morale among employees due to post integration problems that were not acknowledged and solved fast enough by management. Poor incentive plan for all non-exempt employees. A two-tier hierarchy exists between workers (CSRs, tellers and back office personnel) and management in terms of respect, room for advancement and compensation. Management's perception of how well employees are treated is in stark contrast to employees' perception of how they are treated. The twain shall not meet!

    Advice to Management

    Hire better managers/leaders, institute recognition plans that employees appreciate not what managers think they will appreciate. Very few people really want to attend the Wow Awards this year. Paying what amounts to a mere $160.00 per quarter before taxes to CSRs for meeting their quotas is NOTHING! That is not a WOW incentive plan! Remember that how you treat your employees is a direct reflection of how you treat your customers who make profits for you.


  10. "Your happiness will be based on your relationship with your immediate supervisor."

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Investment Consultant in San Francisco, CA
    Former Employee - Investment Consultant in San Francisco, CA
    No opinion of CEO

    Pros

    Good benefits. Being a Canadian company does have it's perks.
    3 weeks of vacations, Profit sharing, 401k, and health benefits.

    Cons

    Inconsistent management. High turn-over rate created a unstable working environment

    Advice to Management

    Pay your employees a fair salary


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