TDS Telecommunications Reviews | Glassdoor

TDS Telecommunications Reviews

Updated January 6, 2019
185 reviews

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3.9
StarStarStarStarStar
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TDS Telecommunications CEO Jim Butman
Jim Butman
21 Ratings

Employee Reviews

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Pros
  • "Flexibility; work-life balance; the company changes with the times" (in 15 reviews)

  • "The company has great benefits, knowledgeable workforce that will do anything for you" (in 22 reviews)

Cons
  • "Can be hard on customer service/techs who deal with customers in these areas" (in 10 reviews)

  • "Upper management lacks diversity" (in 7 reviews)

More Pros and Cons

  1. Helpful (2)

    "Plan to work here long term"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Network Specialist in Madison, WI
    Current Employee - Network Specialist in Madison, WI
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at TDS Telecommunications full-time (More than a year)

    Pros

    Enjoy my job, coworkers, atmosphere, etc. My team is great, all good people that are easy to work with and very supportive. My boss is great too. I feel challenged and supported in my job which helps me grow and learn. I'm very happy with the benefits package which is better than any previous job I've had. Pay is fair.

    Cons

    Pay could be better, but the benefits make up for it.


  2. Helpful (1)

    "Was great, not so much anymore."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Network Specialist in Madison, WI
    Current Employee - Network Specialist in Madison, WI
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at TDS Telecommunications full-time (More than 5 years)

    Pros

    Great benefits, and great location, great coworkers.

    Cons

    Some managers ignore promoting those that apply for other INTERNAL positions, which is ridiculous. Claim to promote from within seems to be a very loose guideline.

    Advice to Management

    Some 'managers' shouldn't be managers if they clearly can't be biased.

  3. "Great Work Culture, Great Pay"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Service Representative in Madison, WI
    Former Employee - Account Service Representative in Madison, WI

    I worked at TDS Telecommunications full-time (Less than a year)

    Pros

    Great Pay, A company that values feedback, teamwork environment

    Cons

    Unfortunately I was let go because my son had a brain surgery and then I had an emergency appendectomy.


  4. Helpful (5)

    "Company of many silos"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Manager in Madison, WI
    Former Employee - Manager in Madison, WI
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at TDS Telecommunications full-time (More than 10 years)

    Pros

    Good work life balance, good benefits and most of the people are great to work with.

    Cons

    Poor processeses and computer systems are in place. The indifference from upper management has made the company very volurable to fraud. I reported concerns to internal audit and was completely thrown under the buss by upper management and was blackballed for the remainder of my career. I suggest to do your job and be a puppet and you will advance. They do crucify people who show courage and call you a nobody.

    Advice to Management

    Hire competent managers with courage get away from puppets and retire about half of the directors and Vice Presidents you don’t need to be that top heavy and excercise some ethics and respect to people who are doing what is best for the company.

    TDS Telecommunications Response

    Dec 18, 2018 – Talent Acquisition Manager

    Given the anonymous nature of this review, it is challenging for us to effectively respond to the allegations cited within. That said, as an organization we pride ourselves on our reputation of... More


  5. Helpful (2)

    "I would not recommend working here."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Consumer Product Advisor in Madison, WI
    Former Employee - Consumer Product Advisor in Madison, WI
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I worked at TDS Telecommunications full-time (More than a year)

    Pros

    There are no pros to working at TDS Telecom.

    Cons

    I had a job here as a consumer sales advisor. TDS has very specific sales metrics which must be met in order to keep your job. These metrics are based on how many new internet, dish network, and ancillary products are sold.

    Every day the company sends out a sales report to the entire company which shows every sales persons results. The results are color coded. Red is bad, green is good, and blue is best. If a sales person has any metric fall in the “red” at the end of the month for 3 months in a row, than that employee is put on an ORI. If an employee on an ORI has a metric which falls in the “red” at the end of any month moving forward, than that employee will be terminated. Once an employee is on an ORI, there is no way to get off the ORI. These are facts that will not be communicated to a prospective employee during the interview process.

    If an employee is struggling, and is put on an ORI, an HR representative and supervisor will meet with that employee. This meeting will take place in a side office on the sales floor, so that everyone on the sales force can see it happen. TDS does this to publicly humiliate the struggling employee, and to intimidate the rest of the sales force. When a sales person is terminated, that employee is taken off the sales floor, and a supervisor walks over to that employee’s desk and boxes up all of their personal belongings in front of the entire sales force.

    It’s important for anyone considering employment at TDS to understand what they are all about, and how they treat their employees. If you are well liked, and work as a consumer sales advisor, your supervisor will make sure that you receive a lot of good sales calls which will allow you to succeed. If you’re supervisor doesn’t like you, than you will receive a lot of billings calls, and as a result you won’t be able to meet or exceed the sales metrics and you will be phased out.

    I hope this review is helpful. Thank you for your time.

    Advice to Management

    I have no advice management.

    TDS Telecommunications Response

    Jan 15, 2019 – Talent Acquisition Specialist

    Thank you for your feedback.

    This year TDS is celebrating its 50th year in business, holding an industry-wide reputation for delighting our customers. Very important to us is monitoring customer... More


  6. "Great place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at TDS Telecommunications part-time (More than 10 years)

    Pros

    Great flexiblity, diverse work force, many opportunities for advancement, great products and services.

    Cons

    Headquarters on opposite side of town.


  7. "Inbound Sales Representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at TDS Telecommunications full-time

    Pros

    good benefits, great people to work with.

    Cons

    The shift hours, training was not adequate.

  8. Helpful (1)

    "Awesome place to work!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - FST in Vesper, WI
    Current Employee - FST in Vesper, WI
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at TDS Telecommunications full-time (Less than a year)

    Pros

    Friendly management, time off, wages

    Cons

    medical premiums are to high

    Advice to Management

    keep doing what you are doing

    TDS Telecommunications Response

    Oct 3, 2018 – Employee Relations Manager

    Thank you for your feedback!


  9. "Software Engineer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Software Engineer in Madison, WI
    Former Employee - Software Engineer in Madison, WI
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I worked at TDS Telecommunications full-time (More than a year)

    Pros

    - Good company overall
    - Some interesting projects being completed
    - Some nice people to work with
    - Donuts on payday
    - Company going in a good direction
    - Good benefits

    Cons

    - Team spirit / atmosphere lacking
    - Manager not a "people" person
    - No structure / direction from manager

    Advice to Management

    Consider appointing leaders vs managers


  10. "Repair Advsior"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Current Employee - Customer Repair Advisor in Knoxville, TN
    Current Employee - Customer Repair Advisor in Knoxville, TN
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at TDS Telecommunications full-time (Less than a year)

    Pros

    I just started this position and the entire hiring, onboarding and training process has been a refreshing experience. Everyone is supportive and welcoming. I understand I am early on in the employment process but after twenty years of onboarding and training experiences TDS has been top notch - 200% professional!!

    Cons

    None. At least none at this time.

    Advice to Management

    Kudos to the process and the onboarding employees in Knoxville office. Outstanding experience thus far.

    TDS Telecommunications Response

    Oct 1, 2018 – Employee Relations Manager

    Thank you for the great review! We're so glad that you had a great hiring and onboarding experience!