TELUS Reviews in Calgary, AB | Glassdoor

TELUS Calgary Reviews

Updated May 5, 2017
100 reviews

Filter

Filter

Calgary, AB, Canada Area (Canada)

3.7
Star Star Star Star Star
Rating Trends Rating Trends
Recommend to a friend
Approve of CEO
(no image)
Jeff Puritt
2 Ratings

100 Employee Reviews

Sort: Popular Rating Date

Pros
Cons
More Pros and Cons

  1. "Company Great Pay so-so"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Manager in Calgary, AB (Canada)
    Current Employee - Account Manager in Calgary, AB (Canada)
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at TELUS (More than 5 years)

    Pros

    People
    Culture
    Community involvement
    Brand
    CEO
    Acumen of staff
    Customers
    Is a company that is progressive and cares for their clients.

    Cons

    Pay is average / weak
    Processes
    implementation
    Support
    on-boarding
    Complicated rules for certain processes
    Sometime lack of common sense used by VP's / SVP's

    Advice to Management

    Develop a culture of engagement by treating people fairly. Don't just say the right things, do the right things. Changing the plan for compensation to reduce rewarding people for doing the right things is a poor idea.


  2. "Good CSR"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Calgary, AB (Canada)
    Former Employee - Customer Service Representative in Calgary, AB (Canada)
    Recommends
    Neutral Outlook
    Disapproves of CEO

    Pros

    Good commission and easy calls

    Cons

    Lots of overtime and lots of calls

    Advice to Management

    No frequent overtime


  3. "Good place to work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Deployment and Completion Clerk in Calgary, AB (Canada)
    Former Employee - Deployment and Completion Clerk in Calgary, AB (Canada)
    Recommends
    Positive Outlook

    I worked at TELUS full-time (More than 8 years)

    Pros

    Benefits, work life balance, union, good pay

    Cons

    Poor management, outsourcing, ungrateful attitudes

    Advice to Management

    Just because an employee is chronically ill does not mean they are a bad employee. I could have kept my job if you had accommodated my illness.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. "Loyalty and Retention Specialist"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Loyalty and Retention Specialist in Calgary, AB (Canada)
    Former Employee - Loyalty and Retention Specialist in Calgary, AB (Canada)
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at TELUS part-time (More than a year)

    Pros

    Excellent support from managers. Thorough training. Schedules posted 5 weeks in advance and you can trade shifts with people from other call centres. Benefits from day 1 of employment. Excellent bonuses and commission on sales.

    Cons

    I would still be with Telus if they had aloud a change in department when my doctor recommended it. I came back from disability leave and was told I had to work for a year before changing departments.


  6. "Okay to start, but gets tiring really quick."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Sales Representative in Calgary, AB (Canada)
    Former Employee - Senior Sales Representative in Calgary, AB (Canada)
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at TELUS full-time (More than 3 years)

    Pros

    - really great cheap phone plan
    - discount on phones
    - always first to know about newest technology
    - discount on home services
    - fun telus rallies
    - star awards
    - Christmas time slots

    Cons

    - management, management, management
    - the ridiculous shift work and the real possibility of occasionally being scheduled 13-15 days in a row following one day off
    - constant policy changes
    - commission is way too low
    - very slow to no growth
    - pathetic "raises"
    - really hard to get the time off you want

    Advice to Management

    I worked in the stores for three years and had five different managers all with their own set of glaring flaws. Granted, each manager is different, but there needs to be a minimum standard to meet. All the managers I've had have been oblivious to the state of their employees and only cared about numbers. We need people who understand and help them grow rather than just being reminded of what we are doing wrong.


  7. Helpful (1)

    "Client Care review"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Client Care Representative IV in Calgary, AB (Canada)
    Current Employee - Client Care Representative IV in Calgary, AB (Canada)
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at TELUS full-time (More than a year)

    Pros

    Commission based sales bonus, full benefits from your start date, several opportunities for career advancement, thorough training, easy access to your management team

    Cons

    Expectations around metrics are high, and until you leave the bargaining unit you are on a shift rotation. The BU does tend to allow employees who are underperforming to stay on board


  8. "Stressful customers support"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Calgary, AB (Canada)
    Former Employee - Customer Service Representative in Calgary, AB (Canada)
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at TELUS part-time (More than 3 years)

    Pros

    The pay was good and there were some perks but overall bad management.

    Cons

    The worst management, very demanding and always would find something to pick on.


  9. Helpful (1)

    "Sales"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Representative in Calgary, AB (Canada)
    Former Employee - Sales Representative in Calgary, AB (Canada)
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at TELUS (More than 5 years)

    Pros

    Flexible work styles. Decent pay. Average benefits. Great employee share plan and matching RRSP contributions. Great people to work with and management is usually quite open and transparent.

    Cons

    Large company that is slow to react and make decisions. Constant reorganizations and change for what seems like the sake of change. Very profit driven and engagement surveys are not exactly above board.


  10. Helpful (1)

    "TELUS"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Business Analyst II in Calgary, AB (Canada)
    Current Employee - Business Analyst II in Calgary, AB (Canada)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at TELUS full-time (More than 10 years)

    Pros

    good place to work, management supports you when needed

    Cons

    work life balance could be better


  11. "Client Care Representative"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Client Care Representative IV in Calgary, AB (Canada)
    Current Employee - Client Care Representative IV in Calgary, AB (Canada)
    Recommends
    Positive Outlook
    Disapproves of CEO

    I have been working at TELUS part-time

    Pros

    Give great benefits (medical, prescription, and paramedical coverage).

    Room for advancement in higher levels of the company.

    Cons

    Work hard to keep their money in their pockets.

    Micromanage alot especially in the call centre environment

    Advice to Management

    Micromanage less
    Listen and consider staff recommendations
    Better pay and not send jobs overseas to countries like Phillipines, India, and Guatemala.


Showing 100 of 1,457 reviews
Reset Filters