TELUS Reviews in Calgary, AB | Glassdoor

TELUS Calgary Reviews

Updated November 16, 2017
108 reviews

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Calgary, AB, Canada Area (Canada)

3.9
StarStarStarStarStar
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Recommend to a friend
Approve of CEO
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Jeff Puritt
8 Ratings

108 Employee Reviews

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Pros
Cons
  • work life balance could be better (in 84 reviews)

  • The work from home program can be negative as well in the case when face-2-face meetings are necessary (in 15 reviews)

More Pros and Cons

  1. "Great team, Great company, Great Flexibility"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Contractor - Network Architect in Calgary, AB (Canada)
    Former Contractor - Network Architect in Calgary, AB (Canada)
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at TELUS as a contractor (More than 3 years)

    Pros

    Great team, Great company, Great Flexibility

    Cons

    Annual review should be done for contractors as well


  2. Helpful (1)

    "Corporate team member review"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Analyst in Calgary, AB (Canada)
    Former Employee - Analyst in Calgary, AB (Canada)
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at TELUS full-time (More than 10 years)

    Pros

    * Good company culture, especially in you're in Bargaining Unit (culture is different at the management level-more stressful and competitive)
    * Many skilled employees, project variety & learning opportunities
    * Ability to work from home in Calgary
    * Company share plan - TELUS stocks
    * Vacation time allowed - 3 weeks and increases with time
    * Good health coverage and pensions (although they no longer offer the plans they did 5 years ago, the new plans are less generous for new hires)
    * Perks - Employee discounts on phones & internet (although these have been lowered in the last 2 years)

    Cons

    * If you're lucky to move from Bargaining Unit to Management, you will likely get screwed with your salary. Minimal increase, if any. (they already know what you're making and will pay you as least as possible)
    * They favor external candidates instead of promoting from within,
    * There's a big pay discrepancy between older and newer employees, salary increase freeze for 2 years
    * Lots & lots of change, in BU and Management in every dept. at every level.
    * Lots of layoffs frequently, especially if you're in a management position, you're expendable, years of service won't save you. (If you're in BU they can't lay you off)
    * Like many businesses, there's poor managers that aren't leaders - frustrations are likely
    *Not many corporate roles available unless you're in Vancouver or Toronto.
    * At the management level favoritism can become an issue if you're under the wrong manager
    * Bargaining unit is a more relaxed environment, but less pay. Management of course is more stressful and competitive

    Advice to Management

    Invest in developing your manager to be leaders. There's a lot of great skills and knowledge in Bargaining Unit that can be leveraged.

  3. "Great employer with lots of opportunity for different experience"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Software Engineer in Calgary, AB (Canada)
    Current Employee - Software Engineer in Calgary, AB (Canada)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at TELUS full-time (Less than a year)

    Pros

    -Mobile work styles
    -Lots of variety, different tasks to work on
    -Great culture, great people

    Cons

    -Compensation is on the low side for the industry
    -Easy to get extremely busy due to competing demands, sometimes work-life balance suffers


  4. "Business Analyst"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Business Analyst in Calgary, AB (Canada)
    Former Employee - Business Analyst in Calgary, AB (Canada)
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at TELUS full-time (More than 3 years)

    Pros

    Great culture, great people, great opportunity, great place to work, and the added bonus of working remotely (i.e. from home).

    Cons

    The pay is slightly lower than its competitors.

    Advice to Management

    Start new employees at 4 weeks vacation per year.


  5. "Planning"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Planner in Calgary, AB (Canada)
    Current Employee - Planner in Calgary, AB (Canada)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at TELUS full-time (More than 10 years)

    Pros

    Work life balance, opportunities if you want them

    Cons

    Pay is lower than other industries

    Advice to Management

    Adjust the pay bands to reflect knowledge and responsibilities


  6. Helpful (1)

    "Good pay for call centre work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Calgary, AB (Canada)
    Former Employee - Customer Service Representative in Calgary, AB (Canada)
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at TELUS full-time (More than 3 years)

    Pros

    Great pay , bonuses, work from home option

    Cons

    Micro manages employees, forced sales

    Advice to Management

    Stop concentrating so much on sales and go back to focusing on customer service


  7. "review"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Service Technician in Calgary, AB (Canada)
    Current Employee - Service Technician in Calgary, AB (Canada)
    Recommends
    Positive Outlook
    Disapproves of CEO

    I have been working at TELUS (More than 3 years)

    Pros

    better than most blue collar jobs

    Cons

    management doesn't know their bumhole from their eyeball

    Advice to Management

    downsize it by 50% and make them do things that matter

  8. Helpful (2)

    "keep looking"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Calgary, AB (Canada)
    Former Employee - Customer Service Representative in Calgary, AB (Canada)
    Doesn't Recommend
    Negative Outlook

    I worked at TELUS (Less than a year)

    Pros

    seems like a good environment, they preach it.

    Cons

    no one applies it and whole a lot of bureaucracy

    Advice to Management

    keep and develop your talented employees not seniority and tenure only.


  9. "Company Great Pay so-so"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Manager in Calgary, AB (Canada)
    Current Employee - Account Manager in Calgary, AB (Canada)
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at TELUS (More than 5 years)

    Pros

    People
    Culture
    Community involvement
    Brand
    CEO
    Acumen of staff
    Customers
    Is a company that is progressive and cares for their clients.

    Cons

    Pay is average / weak
    Processes
    implementation
    Support
    on-boarding
    Complicated rules for certain processes
    Sometime lack of common sense used by VP's / SVP's

    Advice to Management

    Develop a culture of engagement by treating people fairly. Don't just say the right things, do the right things. Changing the plan for compensation to reduce rewarding people for doing the right things is a poor idea.


  10. Helpful (1)

    "Good CSR"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Calgary, AB (Canada)
    Former Employee - Customer Service Representative in Calgary, AB (Canada)
    Recommends
    Neutral Outlook
    Disapproves of CEO

    Pros

    Good commission and easy calls

    Cons

    Lots of overtime and lots of calls

    Advice to Management

    No frequent overtime


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