TELUS Reviews in Calgary, AB | Glassdoor

TELUS Calgary Reviews

Updated July 19, 2017
24 reviews

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Calgary, AB, Canada Area (Canada)

3.0
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Jeff Puritt
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24 Employee Reviews

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Pros
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  1. "Good pay for call centre work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Calgary, AB (Canada)
    Former Employee - Customer Service Representative in Calgary, AB (Canada)
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at TELUS full-time (More than 3 years)

    Pros

    Great pay , bonuses, work from home option

    Cons

    Micro manages employees, forced sales

    Advice to Management

    Stop concentrating so much on sales and go back to focusing on customer service


  2. "Okay to start, but gets tiring really quick."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Sales Representative in Calgary, AB (Canada)
    Former Employee - Senior Sales Representative in Calgary, AB (Canada)
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at TELUS full-time (More than 3 years)

    Pros

    - really great cheap phone plan
    - discount on phones
    - always first to know about newest technology
    - discount on home services
    - fun telus rallies
    - star awards
    - Christmas time slots

    Cons

    - management, management, management
    - the ridiculous shift work and the real possibility of occasionally being scheduled 13-15 days in a row following one day off
    - constant policy changes
    - commission is way too low
    - very slow to no growth
    - pathetic "raises"
    - really hard to get the time off you want

    Advice to Management

    I worked in the stores for three years and had five different managers all with their own set of glaring flaws. Granted, each manager is different, but there needs to be a minimum standard to meet. All the managers I've had have been oblivious to the state of their employees and only cared about numbers. We need people who understand and help them grow rather than just being reminded of what we are doing wrong.

  3. "Stressful customers support"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Calgary, AB (Canada)
    Former Employee - Customer Service Representative in Calgary, AB (Canada)
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at TELUS part-time (More than 3 years)

    Pros

    The pay was good and there were some perks but overall bad management.

    Cons

    The worst management, very demanding and always would find something to pick on.


  4. Helpful (1)

    "Sales"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Representative in Calgary, AB (Canada)
    Former Employee - Sales Representative in Calgary, AB (Canada)
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at TELUS (More than 5 years)

    Pros

    Flexible work styles. Decent pay. Average benefits. Great employee share plan and matching RRSP contributions. Great people to work with and management is usually quite open and transparent.

    Cons

    Large company that is slow to react and make decisions. Constant reorganizations and change for what seems like the sake of change. Very profit driven and engagement surveys are not exactly above board.


  5. "Client Care Representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Client Care Representative IV in Calgary, AB (Canada)
    Current Employee - Client Care Representative IV in Calgary, AB (Canada)
    Recommends
    Positive Outlook
    Disapproves of CEO

    I have been working at TELUS part-time

    Pros

    Give great benefits (medical, prescription, and paramedical coverage).

    Room for advancement in higher levels of the company.

    Cons

    Work hard to keep their money in their pockets.

    Micromanage alot especially in the call centre environment

    Advice to Management

    Micromanage less
    Listen and consider staff recommendations
    Better pay and not send jobs overseas to countries like Phillipines, India, and Guatemala.


  6. Helpful (1)

    "Harsh working conditions and overworked."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Strategy Manager in Calgary, AB (Canada)
    Former Employee - Strategy Manager in Calgary, AB (Canada)
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at TELUS full-time (More than 10 years)

    Pros

    The people are the amazing part of the job. Faced with so much adversity the employees always band together. People and helping others in time of need.

    Cons

    Workload is completely unmanageable. It's inhumane to expect that much from one person. Teams are continuously asked to do more with less resources. Sooner or later there is a breaking point.

    Advice to Management

    Expectations are too extreme. Work life balance is non existent. Evenings and weekends are for family time. Upper leaders need to disconnect on weekends and ensure that message is carried all the way down. Instead upper leaders are working weekends expecting all their reports to do the same yet the salary does not reflect that.


  7. "Project Analyst"

    StarStarStarStarStar
    Former Employee - Anonymous Employee in Calgary, AB (Canada)
    Former Employee - Anonymous Employee in Calgary, AB (Canada)

    Pros

    Excellent facilities, training and support

    Cons

    Not enough work to occupy day.

  8. Helpful (2)

    "Interesting place to work, avoid certain groups."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Manager in Calgary, AB (Canada)
    Former Employee - Account Manager in Calgary, AB (Canada)
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at TELUS full-time (More than a year)

    Pros

    Excellent training, great "high level" corporate culture, good benefits, Lots of personal growth potential.

    Cons

    Lots of empire building, certain areas of the company have different cultural values than the overall corporation, Sales culture disconnected from the rest of the organization.

    Advice to Management

    Overall audit of sales performance vs. revenue contributions would reveal a lot of discrepancies.


  9. Helpful (1)

    "Typical big telco"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Manager, Marketing in Calgary, AB (Canada)
    Former Employee - Manager, Marketing in Calgary, AB (Canada)
    Recommends
    Neutral Outlook
    Disapproves of CEO

    I worked at TELUS full-time (More than 3 years)

    Pros

    Lots of opportunity for different roles

    Cons

    Set up to encourage average work.

    Advice to Management

    Reward quality work and results not politics.


  10. Helpful (3)

    "Good for starters"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Director in Calgary, AB (Canada)
    Former Employee - Director in Calgary, AB (Canada)
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at TELUS full-time (More than 10 years)

    Pros

    Breadth of products offered
    Okay HR benefits, finally adopted teleworking
    Marketing company
    Good share price if you are in Employee share plan
    Mainly EBITDA focused

    Cons

    Not a real IT service company (some leaders are not IT and IP literate)
    Leaders do not "walk the talk"
    Very bureaucratic process, nepotism, and very political culture
    Monopolistic approach to employees, market and customers
    "Very Tight" command and control style of leadership
    Chose to burden itself with old traditional technology
    Mainly EBITDA focused (employees and customers are just numbers)


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