TELUS Reviews in Calgary, AB | Glassdoor

TELUS Calgary Reviews

Updated April 26, 2017
36 reviews

Filter

Filter

Calgary, AB, Canada Area (Canada)

4.0
Star Star Star Star Star
Rating Trends Rating Trends
Recommend to a friend
Approve of CEO
(no image)
Jeff Puritt
1 Rating

36 Employee Reviews

Sort: Popular Rating Date

Pros
Cons
More Pros and Cons

  1. "Company Great Pay so-so"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Manager in Calgary, AB (Canada)
    Current Employee - Account Manager in Calgary, AB (Canada)
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at TELUS (More than 5 years)

    Pros

    People
    Culture
    Community involvement
    Brand
    CEO
    Acumen of staff
    Customers
    Is a company that is progressive and cares for their clients.

    Cons

    Pay is average / weak
    Processes
    implementation
    Support
    on-boarding
    Complicated rules for certain processes
    Sometime lack of common sense used by VP's / SVP's

    Advice to Management

    Develop a culture of engagement by treating people fairly. Don't just say the right things, do the right things. Changing the plan for compensation to reduce rewarding people for doing the right things is a poor idea.


  2. "Good place to work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Deployment and Completion Clerk in Calgary, AB (Canada)
    Former Employee - Deployment and Completion Clerk in Calgary, AB (Canada)
    Recommends
    Positive Outlook

    I worked at TELUS full-time (More than 8 years)

    Pros

    Benefits, work life balance, union, good pay

    Cons

    Poor management, outsourcing, ungrateful attitudes

    Advice to Management

    Just because an employee is chronically ill does not mean they are a bad employee. I could have kept my job if you had accommodated my illness.


  3. "Loyalty and Retention Specialist"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Loyalty and Retention Specialist in Calgary, AB (Canada)
    Former Employee - Loyalty and Retention Specialist in Calgary, AB (Canada)
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at TELUS part-time (More than a year)

    Pros

    Excellent support from managers. Thorough training. Schedules posted 5 weeks in advance and you can trade shifts with people from other call centres. Benefits from day 1 of employment. Excellent bonuses and commission on sales.

    Cons

    I would still be with Telus if they had aloud a change in department when my doctor recommended it. I came back from disability leave and was told I had to work for a year before changing departments.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Helpful (1)

    "Client Care review"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Client Care Representative IV in Calgary, AB (Canada)
    Current Employee - Client Care Representative IV in Calgary, AB (Canada)
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at TELUS full-time (More than a year)

    Pros

    Commission based sales bonus, full benefits from your start date, several opportunities for career advancement, thorough training, easy access to your management team

    Cons

    Expectations around metrics are high, and until you leave the bargaining unit you are on a shift rotation. The BU does tend to allow employees who are underperforming to stay on board


  6. Helpful (1)

    "TELUS"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Business Analyst II in Calgary, AB (Canada)
    Current Employee - Business Analyst II in Calgary, AB (Canada)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at TELUS full-time (More than 10 years)

    Pros

    good place to work, management supports you when needed

    Cons

    work life balance could be better


  7. "Pretty good company to work for"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Loyalty and Retention Specialist in Calgary, AB (Canada)
    Former Employee - Loyalty and Retention Specialist in Calgary, AB (Canada)
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at TELUS part-time (More than a year)

    Pros

    - Excellent benefits & wages
    - Ability to trade shifts to get the schedule you want
    - Unionized
    - Lots of potlucks and free lunches
    - Bonus potential if you're a high performer
    - Great operations managers and directors
    - Ability to work from home if you're a high performer
    - You can move up the ladder swiftly if you prove yourself

    Cons

    - Managers of frontline staff are mixed, my first manager was one of the best I've ever had and my second one was terrible before I left
    - The systems they use in the call centre need major IT support and cleaning up
    - Could add more flex days for employees that work overtime
    - Customers could get really irrate on the phone and can cause strain on your mental health
    - IT is in the Phillipines

    Advice to Management

    Engage your employees more and find out what they really think about their jobs, fire bad team managers that basically insult their high performers.


  8. "Sr Account Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Account Manager in Calgary, AB (Canada)
    Former Employee - Senior Account Manager in Calgary, AB (Canada)
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at TELUS (More than 3 years)

    Pros

    Smart co-workers, progressive company, fair compensation, market leader, positive work environment.

    Cons

    Large national company run out of Toronto = no awareness of any other issues other than Toronto issues.

    Advice to Management

    Settle down with the re-structuring already.


  9. Helpful (1)

    "Network Specialist"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Network Specialist in Calgary, AB (Canada)
    Current Employee - Network Specialist in Calgary, AB (Canada)
    Recommends
    Neutral Outlook

    I have been working at TELUS full-time (Less than a year)

    Pros

    Flexible Work Schedules
    Opportunity for Growth

    Cons

    Non-competitive Salaries
    Traditional, inefficient workflow and process
    Project managers lack depth

    Advice to Management

    Traditional business model is outdated - need to adapt to a DevOps model as soon as possible and continue working on improving the process and leaving the traditional telecom model. Your network is an asset, and the network is a process. Treat is as such and utilize the decades of process engineering and design experience that has become available in the downturn.


  10. "Nice environment to work in"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Intern - Anonymous Intern in Calgary, AB (Canada)
    Former Intern - Anonymous Intern in Calgary, AB (Canada)
    Recommends
    Positive Outlook

    I worked at TELUS as an intern (More than a year)

    Pros

    the employees are very kind and welcome the new comers.

    Cons

    the team that work on my field are not located in the city where I live.

    Advice to Management

    Creating wireless R&D team in Alberta


  11. Helpful (1)

    "Great Call Center rep job. Challenging Management job."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Care Manager in Calgary, AB (Canada)
    Former Employee - Customer Care Manager in Calgary, AB (Canada)
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at TELUS (More than 3 years)

    Pros

    - Really good pay scale as a Call Center rep, they are part of a Union that bargains for everyone.
    - Sales Incentive Payout program allows for large additional income based on metrics
    - Great in-class training that is paid and really helps prepare you for the job.
    - Great benefits and stock matching options.
    - Diverse, friendly work environment and positive atmosphere.
    - Lots of incentives and bonus events based on performance and metrics.
    - Opportunity to move laterally to other roles within the company for more experience and advancement.
    - Freedom as management to schedule your week with tasks and meetings.
    - TELUS culture and values are ingrained in employees and really promoted.

    Cons

    - Getting promoted from Rep to Manager massively increases workload and wage increase not as substantial when you compare Salary to hourly unionized rate and include Sales Incentive programs and monthly draws based on performance.
    - Can be hard to find work/life balance that is regularly promoted at TELUS due to shift rotation system.
    - Operations Managers have immense workloads and as a result do not give good support to new Managers and can even be in another Province.
    - TELUS really promotes embracing change and making it happen but Upper Management can be extremely slow to actually make necessary changes that are pain-points for reps.

    Advice to Management

    Make your Re-hire process easier and help new Managers get on their feet more.


Showing 36 of 1,456 reviews
Reset Filters