TELUS Reviews in Canada | Glassdoor

TELUS Canada Reviews

Updated April 20, 2017
821 reviews

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Canada

3.7
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Jeff Puritt
13 Ratings

821 Employee Reviews

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  1. "Great company, lots of growth and advancement potential"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Manager in Toronto, ON (Canada)
    Current Employee - Account Manager in Toronto, ON (Canada)
    Recommends
    Positive Outlook

    I have been working at TELUS full-time (More than 10 years)

    Pros

    lots of opportunities, fiercely competitive, opportunities for advancement, good benefits, employee share purchase program, defined contribution pension, and performance-based bonuses

    Cons

    since telus grew through a number of acquisitions, a lot of internal processes can be frustrating. It does take very good people skills, lots of patience, and ability to adapt everyday. The industry in general can be like a ocean - calm on the surface, but very strong undercurrents underneath. work-life balance can be challenging. Since this is a big company, often, it takes a bit of selling skills - external and internal - to really stand out and progress.


  2. "company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Network Specialist in Ottawa, ON (Canada)
    Current Employee - Network Specialist in Ottawa, ON (Canada)
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    benefits, environment, compensation, colleagues, values

    Cons

    little to no growth, poor management

    Advice to Management

    get it together


  3. Helpful (2)

    "Management is unskilled"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Burnaby, BC (Canada)
    Current Employee - Customer Service Representative in Burnaby, BC (Canada)
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at TELUS full-time

    Pros

    Decent pay and benefits, can work from home.

    Cons

    Lots of manipulative co workers with little skill who brown nose to get ahead and then become your manager. Dysfunctional senior leadership hire their managers off the street or with little tenure. They can't seem to see the brown nosing , or thats what they look for in their leaders.

    Advice to Management

    Look for people who have a genuine interest in your company. Those that may have done their time on the front line.


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  5. "Great company, good opportunities"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Technology Specialist in Burnaby, BC (Canada)
    Current Employee - Senior Technology Specialist in Burnaby, BC (Canada)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at TELUS full-time (More than 5 years)

    Pros

    Good perks (cell phone, home phone, broadband, TV), Healthcare 80% , Dental 100% routine, 60% other stuff.
    Lots of opportunites and promotion, a lot of my colleagues have moved up within.
    Great work life ballance, work from home most of the time, which saves money and costs and is very convenient for picking up kids from school, appointments, etc.
    Management are very helpful and supportive

    Cons

    Pressure - a lot of the roles are in pressurised environments.
    Lots of jobs, but they are posted externally as well as internally so competition is fierce.
    Total package (see above) is good, but base salary could be higher and this affects your pension.


  6. "Good incentives"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - SAP BI/BW/BOBJ Consultant in Vancouver, BC (Canada)
    Former Employee - SAP BI/BW/BOBJ Consultant in Vancouver, BC (Canada)

    I worked at TELUS (More than a year)

    Pros

    Good Pay to start and good growth chances

    Cons

    nothing that i know of.


  7. "Sr Project Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Project Manager in Toronto, ON (Canada)
    Former Employee - Senior Project Manager in Toronto, ON (Canada)
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at TELUS full-time (More than 5 years)

    Pros

    Most people are very good

    Cons

    Downsizing, focus only on profit and operational efficiency. Upper management care only fro themselves.


  8. "Amazing flexibility, work-life balance, training"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Business Systems Analyst in Toronto, ON (Canada)
    Current Employee - Senior Business Systems Analyst in Toronto, ON (Canada)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at TELUS full-time (More than 10 years)

    Pros

    Great ownership culture. Very flexible work schedule, vacations. Good bonuses.

    Cons

    Not at the leading edge. Comfortable being 2nd/3rd in the telecom space. Big legacy systems that are hard to change. Slow growth.

    Advice to Management

    Adopt more of the TELUS digital model to foster innovation and faster delivery


  9. "Good place to work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Deployment and Completion Clerk in Calgary, AB (Canada)
    Former Employee - Deployment and Completion Clerk in Calgary, AB (Canada)
    Recommends
    Positive Outlook

    I worked at TELUS full-time (More than 8 years)

    Pros

    Benefits, work life balance, union, good pay

    Cons

    Poor management, outsourcing, ungrateful attitudes

    Advice to Management

    Just because an employee is chronically ill does not mean they are a bad employee. I could have kept my job if you had accommodated my illness.


  10. "customer service representative"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Contractor - Customer Service Representative in Burnaby, BC (Canada)
    Current Contractor - Customer Service Representative in Burnaby, BC (Canada)

    I have been working at TELUS as a contractor (More than 10 years)

    Pros

    Employees have the option of moving around the company aquiringmore and more skills and make new friends. thank you.

    Cons

    Driving from white rock to burnaby or Vancouver was not fun.

    Advice to Management

    Look forward to hire a very intelligent and fun person to join your group.


  11. "Loyalty and Retention Specialist"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Loyalty and Retention Specialist in Calgary, AB (Canada)
    Former Employee - Loyalty and Retention Specialist in Calgary, AB (Canada)
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at TELUS part-time (More than a year)

    Pros

    Excellent support from managers. Thorough training. Schedules posted 5 weeks in advance and you can trade shifts with people from other call centres. Benefits from day 1 of employment. Excellent bonuses and commission on sales.

    Cons

    I would still be with Telus if they had aloud a change in department when my doctor recommended it. I came back from disability leave and was told I had to work for a year before changing departments.


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