TELUS Reviews in Edmonton, AB | Glassdoor

TELUS Edmonton Reviews

Updated November 18, 2017
88 reviews

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Edmonton, AB, Canada Area (Canada)

3.7
StarStarStarStarStar
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Recommend to a friend
Approve of CEO
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Jeff Puritt
9 Ratings

88 Employee Reviews

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Pros
Cons
  • work life balance could be better (in 84 reviews)

  • The work from home program can be negative as well in the case when face-2-face meetings are necessary (in 15 reviews)

More Pros and Cons

  1. "Design specialist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Design Specialist in Edmonton, AB (Canada)
    Current Employee - Design Specialist in Edmonton, AB (Canada)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at TELUS full-time (Less than a year)

    Pros

    Good benefits, flexible work style!

    Cons

    No Comments at the moment


  2. Helpful (1)

    "Customer Service"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Edmonton, AB (Canada)
    Current Employee - Anonymous Employee in Edmonton, AB (Canada)
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at TELUS full-time (More than 5 years)

    Pros

    Good Pay, Sales Commission, Health Benefits, friendly coworkers. Clean work environment, consistant regular breaks. Vacation time every year guaranteed . Discounts on your own tv/internet services and cell phone if you have it.

    Cons

    Company only cares about profit, despite what they advertise. Wait times for customers consistently over an hour for over a year, you deal with angry customers all the time. Telus last year fought the union to remove a lot of our benefits and won. The longer you work here, the more apparent it becomes that you're just a number to them.

    Advice to Management

    The wait times are killing morale, of customers and employees alike. The current spree of offering discounts to raise customer satisfaction is a band aid solution which will only hurt Telus more in the end.

  3. "Senior Program Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Program Manager in Edmonton, AB (Canada)
    Former Employee - Senior Program Manager in Edmonton, AB (Canada)
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at TELUS full-time (More than 10 years)

    Pros

    Very professional, excellent opportunities to prove yourself.

    Cons

    It's a pretty big company, so some things are going to be arbitrary.

    Advice to Management

    Keep up the professional approach.


  4. "Solid Company to build with"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Manager in Edmonton, AB (Canada)
    Current Employee - Account Manager in Edmonton, AB (Canada)
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at TELUS (More than a year)

    Pros

    Good team
    Self directed scheduling
    Goal oriented

    Cons

    Mis management easily possible
    Target triage can be frustrating


  5. "Good"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Engineer in Edmonton, AB (Canada)
    Former Employee - Engineer in Edmonton, AB (Canada)
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Telus is a good place to work where u can see some good higher management managing the company well.

    Cons

    Pay could have been better.

    Advice to Management

    Good job


  6. Helpful (1)

    "Call Centre Representative"

    StarStarStarStarStar
    • Career Opportunities
    • Comp & Benefits
    Former Employee - Sales & Service Representative in Edmonton, AB (Canada)
    Former Employee - Sales & Service Representative in Edmonton, AB (Canada)
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at TELUS (More than a year)

    Pros

    -Base pay is really good -Possibility for sales incentives -Unionized Job

    Cons

    -No work life balance -Schedule is unconcerned with employees life -Managers just want to please their own managers -A conspiracy-like atmosphere

    Advice to Management

    Here is a copy of my letter of resignation:

    Please accept my resignation from my duties at Telus Communications effective immediately. Unfortunately, Telus’ inability and unwillingness to offer me any reduced scheduling flexibility put me in a position where I cannot fulfill my work duties while offer my family the time and support they deserve.

    I am hoping that, in the near future, Telus will understand the importance of work-life balance and its impact on employee retention. I was left with no choices, no support and no option except accepting whatever the scheduling team decides regarding my schedule. Hiring employees on a part-time basis and forcing them to work full-time hours shows no concern about anything but Telus’ need.

    Rejecting to endorse my bids for a reduced scheduling twice made it clear that I have to make the hard choice between my family and Telus.

    I put a great amount of effort, month after month, to accommodate work at Telus, especially during the first three months of training, but it was clear that the efforts do not matter and that a complete obedience to Telus rules is what the company wanted.

    I am leaving any Telus property currently in my possession on my desk.


  7. "Great Employer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Systems Analyst in Edmonton, AB (Canada)
    Current Employee - Senior Systems Analyst in Edmonton, AB (Canada)

    I have been working at TELUS full-time (More than 8 years)

    Pros

    Very flexible. Generally get out of it what you put in. Friendly co-workers. Lots of variety of tasks.

    Cons

    Difficult to advance your career - especially if you are not based in Burnaby or Scarborough.

    Advice to Management

    Pay attention to rising stars. Long Term Incentives only work if they are accompanied by real growth opportunities.

  8. "Customer Service Representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Care Representative in Edmonton, AB (Canada)
    Former Employee - Customer Care Representative in Edmonton, AB (Canada)
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    They gave pretty decent pay.

    Cons

    Awful practices! Management, as in Regional type management does NOT care the slightest about customers at all. He even said infront of us during our second day in training, that customers losing service due to a massive outage (HUGE snowstorm at the time), is not his problem and there's no way he'd even offer a credit. I left after day three due to such awful practices.


  9. "amazing"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Edmonton, AB (Canada)
    Current Employee - Anonymous Employee in Edmonton, AB (Canada)
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great environment, great company, always new opportunities to move up

    Cons

    everything was great, will always work there

    Advice to Management

    GREAT WORK


  10. Helpful (1)

    "Good While it lasted"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Administrator I in Edmonton, AB (Canada)
    Former Employee - Administrator I in Edmonton, AB (Canada)
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    Pros

    Something new every day. Opportunities to grow.

    Cons

    Being expendable was not the best but there is life beyond this.


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