TELUS Reviews in Edmonton, AB | Glassdoor

TELUS Edmonton Reviews

Updated November 11, 2016
77 reviews

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Edmonton, AB, Canada Area (Canada)

4.2
Star Star Star Star Star
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Recommend to a friend
Approve of CEO
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Jeff Puritt
0 Ratings

77 Employee Reviews

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Pros
Cons
  • work life balance could be better (in 68 reviews)

  • Work from home "workstyles" definitely not for everybody (in 13 reviews)

More Pros and Cons

  1. "salary"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Edmonton, AB (Canada)
    Current Employee - Anonymous Employee in Edmonton, AB (Canada)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at TELUS full-time

    Pros

    you get paid good for your work

    Cons

    sometimes too much to go in winter to houses

    Advice to Management

    more work should be on phone


  2. Helpful (3)

    "Client Care Representative"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Client Care Representative in Edmonton, AB (Canada)
    Former Employee - Client Care Representative in Edmonton, AB (Canada)
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I worked at TELUS full-time (More than a year)

    Pros

    - Excellent hourly pay (+ bonuses)
    - Thorough 12 week training
    - Great benefits
    - Convenient location
    - Excellent co-workers

    TELUS as an overall company is excellent. However, I do not recommend anyone work there in the Client Care role.

    Cons

    - TELUS acts as if they are very customer service focused when it reality you are under constant pressure to sell, sell, sell. Being threatened that you'll lose your job if your sales aren't high (when you're maintaining excellent customer service and quality scores anyways) is absolutely ridiculous. This role should be split into 2 roles - Customer Service Rep and Sales Rep
    - I also experienced extremely poor management support

    I haven't worked at TELUS since early 2015 and still cringe every time I see a commercial. If you value your sanity, do not work in the Edmonton Client Care Department.

    Advice to Management

    - Provide better overall support for staff. There is a reason there is such a high turnover.


  3. "Great place to start a career"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Edmonton, AB (Canada)
    Current Employee - Anonymous Employee in Edmonton, AB (Canada)
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at TELUS full-time (More than 5 years)

    Pros

    Very easy to move up in the company

    Cons

    There is sometimes so much going on that you don't have the capacity to do everything that needs to get done. Under resourced in some areas.


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  5. "Customer Service/Sales rep"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Edmonton, AB (Canada)
    Current Employee - Customer Service Representative in Edmonton, AB (Canada)
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at TELUS part-time (Less than a year)

    Pros

    Great team, great bosses, respectful work environment. Sales incentives are great. The sales targets are reasonable, there is plenty of support from the managers, colleagues, support teams...

    Cons

    It can get boring doing the same tasks every day, listening to customers all day, having the phone buzz in your ears every time

    Advice to Management

    Employee engagement is great. Keep up the good work!


  6. Helpful (3)

    "Network"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Edmonton, AB (Canada)
    Former Employee - Anonymous Employee in Edmonton, AB (Canada)
    Doesn't Recommend
    Neutral Outlook

    I worked at TELUS full-time (More than 10 years)

    Pros

    Pension plan, Variety of work

    Cons

    Louisy pay, poor work environment

    Advice to Management

    Stop screwing employees


  7. "Software QA"

    Star Star Star Star Star
    Current Contractor - Software Quality Analyst in Edmonton, AB (Canada)
    Current Contractor - Software Quality Analyst in Edmonton, AB (Canada)

    I have been working at TELUS as a contractor (More than a year)

    Pros

    Very good work environment

    Cons

    So far no Comments on working with Telus.


  8. Helpful (1)

    "Brand Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Vice President Membership and Operations in Edmonton, AB (Canada)
    Former Employee - Vice President Membership and Operations in Edmonton, AB (Canada)
    Recommends
    Positive Outlook

    I worked at TELUS full-time (More than 3 years)

    Pros

    Excellent Culture and Fantastic Place to work .

    Cons

    Always going through transition and change.


  9. Helpful (2)

    "Good job for newbies"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Manager in Edmonton, AB (Canada)
    Former Employee - Account Manager in Edmonton, AB (Canada)
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Good benefits, people you get to work with are great. You learn new things about Telecom. Training is great. Work from home.

    Cons

    Managers and directors are not very smart. Pressure to hot target is crazy. Lots of people are on stress leave because of stress.

    Advice to Management

    Learn how to manage instead of being mindless bullies.


  10. Helpful (2)

    "Poor incentive plan"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Edmonton, AB (Canada)
    Former Employee - Anonymous Employee in Edmonton, AB (Canada)
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    some of the people were great to work with, went beyond their roles. There was still many who still said "This is not my job".

    Cons

    Company culture toxic!! Managers hired into roles without knowing how to manage employees, technology and how to say thank you when helped!!

    Advice to Management

    Those who have pinky rings does not give them the right to treat others poorly. This lack of respect is huge within the Eng depts...Also, Telus should pay their managers for work done and not use excuses when bonus time comes around. Telus will typically say, you got one this year but will not next year. Telus focuses on paying out a bonus every second year... wtf


  11. "Good all around Company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Edmonton, AB (Canada)
    Former Employee - Anonymous Employee in Edmonton, AB (Canada)
    Recommends
    Positive Outlook

    I worked at TELUS full-time (More than 10 years)

    Pros

    Telus share options are good at 40% given so this makes up for less than stellar pay.

    Cons

    Does not pay as much as other large Telco's



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