★
TELUS International Reviews
69% Recommend to a Friend
74% Approve of CEO
Recommend to a Friend
Approve of CEO
Jeff Puritt
1,431 Ratings
Opens the Fishbowl by Glassdoor site in a new window
What people are saying about TELUS International
Got a burning question about TELUS International? Just ask!
On Glassdoor, you can share insights and advice anonymously with TELUS International employees and get real answers from people on the inside.
What are your colleagues talking about?
Find your exclusive Company Bowl on Community. Join the hottest conversation with your colleagues anonymously.
Top Review Highlights by Sentiment
Excerpts from user reviews, not authored by Glassdoor
Pros
Cons
- "The basic pay is low and uninspiring compared to other companies unless you get to an account that will pay premium for your service." (in 137 reviews)
- "managers have no idea what they are doing and leave it up to their staff to figure everything out without any support" (in 52 reviews)
- "no bonus: the company makes excuses not to pay and the goals are not quantifiable or measurable so it's hard to understand the logic;" (in 34 reviews)
Ratings by Demographics
This rating reflects the overall rating of TELUS International and is not affected by filters.
Race / Ethnicity
- Race / Ethnicity
- Gender
- Sexual Orientation
- Disability
- Parent or Family Caregiver
- Veteran Status
Want more demographic options?
Filter Reviews by Topic
Remote Work
Work Life Balance
Compensation
Career Development
Benefits
Management
Culture
Coworkers
Workplace
Senior Leadership
Diversity & Inclusion
Covid 19
Clear All
Full-time, Part-time
English
Verify your email to use filters. Having problems? Resend email
Found 3,030 of over 4K reviews
Updated Sep 28, 2023
Popular
- Popular
- Most Recent
- Highest Rating
- Lowest Rating
- 5.0Sep 15, 2023US RaterCurrent Employee, more than 3 years
Pros
make your own hours, monthly training, and many opportunities for extra hours.
Cons
No Benefits are available for this position
- 2.0Aug 31, 2023Customer Experience AnalystFormer Employee, more than 1 yearLas Vegas, NV
Pros
Paid Holidays , Okay Benefits, Full time Hours, This position is currently remote - but there was talk about returning to site.
Cons
Management is undertrained / Over staffed and love to play favorites. The put systems into place that moderators can never pass to succeed. Testing systems are always incorrect and not up to date with the newest guidelines for the client so Experience Analysts are having issues passing these tests because the answers are outdated, management does not fight for it's employees. Several weeks Experience Analysts were required to cover tasks because the assigned agent hadn't completed them and management would be unaware. Upper management lacks communication with the floor - Strung employee's along for weeks (and still currently stringing them along) stating there will be other campaigns to transfer to with the current campaign downsizing - Ended up laid off with no option to switch to another campaign. Good luck trying to use your PTO if you are in a normal position in the company (not salary) most times Time off request are left pending for weeks on end. Due to the lack of updating of materials - getting a higher paid position within the company is difficult as you cannot pass the assessments and tests due to outdated information. Training doesn't train you for what is actually needed to succeed in the company.
1
Join the TELUS International team
TELUS International Reviews FAQs
TELUS International has an overall rating of 3.6 out of 5, based on over 4,024 reviews left anonymously by employees. 69% of employees would recommend working at TELUS International to a friend and 55% have a positive outlook for the business. This rating has decreased by -3% over the last 12 months.
69% of TELUS International employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated TELUS International 3.5 out of 5 for work life balance, 3.6 for culture and values and 3.3 for career opportunities.
According to reviews on Glassdoor, employees commonly mention the pros of working at TELUS International to be career development, benefits, coworkers and the cons to be culture, management, compensation.
