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TELUS International

Part of TELUS
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TELUS International

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TELUS International Reviews

69% Recommend to a Friend
TELUS International President and CEO Jeff Puritt
74% Approve of CEO
Recommend to a Friend
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TELUS International President and CEO Jeff Puritt
Jeff Puritt
1,431 Ratings

What people are saying about TELUS International


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Top Review Highlights by Sentiment

Excerpts from user reviews, not authored by Glassdoor

  • "Low salary compared to other companies + shift are exhausting and anti(in 247 reviews)
  • "The basic pay is low and uninspiring compared to other companies unless you get to an account that will pay premium for your service.(in 137 reviews)
  • "Bad Management and Team Lead(in 110 reviews)
  • "managers have no idea what they are doing and leave it up to their staff to figure everything out without any support(in 52 reviews)
  • "no bonus: the company makes excuses not to pay and the goals are not quantifiable or measurable so it's hard to understand the logic;(in 34 reviews)

Ratings by Demographics

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Found 3,030 of over 4K reviews

Updated Sep 28, 2023

    1. 5.0
      Sep 15, 2023
      US Rater
      Current Employee, more than 3 years
      CEO Approval
      Business Outlook


      make your own hours, monthly training, and many opportunities for extra hours.


      No Benefits are available for this position

      1. 2.0
        Aug 31, 2023
        Customer Experience Analyst
        Former Employee, more than 1 year
        Las Vegas, NV
        CEO Approval
        Business Outlook


        Paid Holidays , Okay Benefits, Full time Hours, This position is currently remote - but there was talk about returning to site.


        Management is undertrained / Over staffed and love to play favorites. The put systems into place that moderators can never pass to succeed. Testing systems are always incorrect and not up to date with the newest guidelines for the client so Experience Analysts are having issues passing these tests because the answers are outdated, management does not fight for it's employees. Several weeks Experience Analysts were required to cover tasks because the assigned agent hadn't completed them and management would be unaware. Upper management lacks communication with the floor - Strung employee's along for weeks (and still currently stringing them along) stating there will be other campaigns to transfer to with the current campaign downsizing - Ended up laid off with no option to switch to another campaign. Good luck trying to use your PTO if you are in a normal position in the company (not salary) most times Time off request are left pending for weeks on end. Due to the lack of updating of materials - getting a higher paid position within the company is difficult as you cannot pass the assessments and tests due to outdated information. Training doesn't train you for what is actually needed to succeed in the company.

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      TELUS International Reviews FAQs

      TELUS International has an overall rating of 3.6 out of 5, based on over 4,024 reviews left anonymously by employees. 69% of employees would recommend working at TELUS International to a friend and 55% have a positive outlook for the business. This rating has decreased by -3% over the last 12 months.

      According to anonymously submitted Glassdoor reviews, TELUS International employees rate their compensation and benefits as 3.2 out of 5. Find out more about salaries and benefits at TELUS International. This rating has decreased by -3% over the last 12 months.

      69% of TELUS International employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated TELUS International 3.5 out of 5 for work life balance, 3.6 for culture and values and 3.3 for career opportunities.

      According to reviews on Glassdoor, employees commonly mention the pros of working at TELUS International to be career development, benefits, coworkers and the cons to be culture, management, compensation.

      Popular Careers with TELUS International Job Seekers


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      Interview Tips

      Feel free to post any interview questions you might be asked and I’ll help you compose an effective response :)



      I just had a great interview with a tech company and was turned down because I am over qualified. Are there any tips or suggestions on getting better feed back after interviewing?

      1 Comment

      Principal Customer Success Manager

      Are case studies/presentations a normal part of interview processes? This is in addition to several interview rounds. These typically take 2 days to do, and require of anywhere from 6-15 slides worth of information, and require deep dives into company product portfolios, use cases, competitive advantages, application to fictitious customer scenario JUST to present. It's exhausting to have to do multiples of these and feels like free labor.


      QA Specialist II

      im beating myself up. I had 3rd interview yesterday. I think all interviews went well, particularly my 2nd one. In this one (and now that I’m thinking about it, this also happened in my first one) I accidentally started answering a question before the interviewer finished the question. When I realized I did this, I immediately stopped and said “im sorry I interrupted you, please continue”. When this happened yesterday, the interviewer stopped to jot something down. Did I cost myself the job??


      Glassdoor has 4,024 TELUS International reviews submitted anonymously by TELUS International employees. Read employee reviews and ratings on Glassdoor to decide if TELUS International is right for you.