TELUS Mobility Reviews | Glassdoor

TELUS Mobility Reviews

Updated April 14, 2017
268 reviews

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Full-time Part-time

3.8
Star Star Star Star Star
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TELUS Mobility President and CEO Darren Entwistle
Darren Entwistle
153 Ratings

268 Employee Reviews

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Pros
  • The work life balance is great as they're transitioning towards encouraging people to work from home (in 31 reviews)

  • flexible work conditions such as work from home (in 21 reviews)

Cons
  • Work life balance is preached but expectations from leaders is quite high (in 16 reviews)

  • High stress levels, poor support management, no work life balance (in 5 reviews)

More Pros and Cons

  1. Helpful (1)

    "Great company, great benefits"

    Star Star Star Star Star
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at TELUS Mobility full-time

    Pros

    Although large, they care about their employees and there are plenty of perks. The benefits are great as well.

    Cons

    Difficult to move up within the organization. They promote internal candidates first usually, however, there is not much shifting within management to open up positions.


  2. "csr"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Toronto, ON (Canada)
    Former Employee - Customer Service Representative in Toronto, ON (Canada)
    Recommends
    Positive Outlook

    I worked at TELUS Mobility full-time (More than a year)

    Pros

    its a fun place to work , great environment . Small but great office. All staff get along great we are like family with all the same common goal . to earn money doing what we love to do

    Cons

    its small. can be stressful when dealing with debtors and sometimes the company policys are a little strict but they work, overall not many cons

    Advice to Management

    To continue to have fun and try and stay away from cons and attract as many pros as possible


  3. "Technical Specialist"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at TELUS Mobility full-time

    Pros

    Company culture is open and friendly. Great learning opportunities. Benefits is good. There are opportuniites of Job advancement.

    Cons

    Fast paced but sometimes depending on the manager's management style. You need to keep yourself motivated or keep well communication with the manager for any job advancement.


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  5. "Loyalty and Retention"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Work from home, bonus, dental health benefits, start with 3 weeks paid vacation, 3 Personal Days

    Cons

    Taking time off, is hard and depending on Service Levels. As well Schedule

    Advice to Management

    Keep doing what your doing, but we shouldn't give shifts based on seniority, better to base on performance.


  6. "Great place to work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Business Analyst
    Current Employee - Business Analyst
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    - work life balance
    - career growth
    - great leadership

    Cons

    none that I can think off


  7. "Data And Network Assistance"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Scarborough, ON (Canada)
    Former Employee - Anonymous Employee in Scarborough, ON (Canada)
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at TELUS Mobility full-time (More than 8 years)

    Pros

    great pay
    general strong management and great treatment for employees.
    flexible work conditions such as work from home

    Cons

    many people are long term employees and movement is stagnant on the front lines of the front line departments. Very few opportunities to advance your career.
    getting time off is very difficult


  8. "Product Specialist"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Flexible work hours and opportunities for career to move and grow

    Cons

    Gaps in processes and technology


  9. "Program Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Program Manager in Toronto, ON (Canada)
    Former Employee - Program Manager in Toronto, ON (Canada)
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at TELUS Mobility full-time (More than 5 years)

    Pros

    Flexible working hours, good peers

    Cons

    You're expected to drink the kool-aid constantly, lots of 'planned fun' with your team members, being an 'individual contributor' i.e. not wanting to be a manager of people is looked down upon.


  10. "Solid for what i wanted at the time"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at TELUS Mobility part-time

    Pros

    Great benefits, such as phone plans, phone discounts, goodlife membership and health stipend. And really enjoyed the telus community and meeting making friends with workers and managers from other stores.

    Cons

    I entered just before a lot of change took place, so it was a lot to keep up with but also a lot of the benefits, specifically to plans and commission got changed, which was a major adjustment after getting used to everything then swiftly having it all change

    Advice to Management

    I really liked my managers but I just think that there could be a greater sense of teamwork encouraged during customer interactions.


  11. "Amazing"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Assistant Store Manager in Toronto, ON (Canada)
    Former Employee - Assistant Store Manager in Toronto, ON (Canada)
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at TELUS Mobility full-time (More than 3 years)

    Pros

    Honesty and integrity. The drive for client experience is one of the best things TELUS has to offer. You are not expected to be pushy what so ever, just to give customers a true and honest opinion and assist them with their needs.

    Cons

    Challenges can sometimes include adapting to constant change in the wireless world. New programs and metrics come about often, and sometimes they don't align to the reality of front line. This, however, often gets re-evaluated and adjusted.

    Advice to Management

    Continue to have upper level executives partake in store visits to get a better sense of the front line when creating new programs.


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