TELUS Mobility Reviews in Scarborough, ON | Glassdoor

TELUS Mobility Scarborough Reviews

Updated June 27, 2017
32 reviews

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Scarborough, ON (Canada)

2.9
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TELUS Mobility President and CEO Darren Entwistle
Darren Entwistle
20 Ratings

32 Employee Reviews

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Pros
  • The work life balance is great as they're transitioning towards encouraging people to work from home (in 32 reviews)

  • flexible work conditions such as work from home (in 25 reviews)

Cons
  • Work life balance depends on your dept (in 17 reviews)

  • High stress levels, poor support management, no work life balance (in 5 reviews)

More Pros and Cons

  1. "Team Manager call centre"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Contractor - Anonymous Contractor in Scarborough, ON (Canada)
    Former Contractor - Anonymous Contractor in Scarborough, ON (Canada)
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at TELUS Mobility as a contractor (More than 8 years)

    Pros

    -good pay, benefits, vacation time, personal paid days
    -great colleagues

    Cons

    -upper management doesn't notice you unless you kiss their butt
    -very political in terms of who gets raises, others positions w/in the company
    -very demanding. You are expected to work long hrs.
    -micromanaged


  2. "Ok place"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Csr1 in Scarborough, ON (Canada)
    Current Employee - Csr1 in Scarborough, ON (Canada)
    Recommends
    Neutral Outlook
    Disapproves of CEO

    I have been working at TELUS Mobility full-time (More than 8 years)

    Pros

    Pay vacation and the benefits

    Cons

    Management stinks more worried about bottom line

  3. "Data And Network Assistance"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Scarborough, ON (Canada)
    Former Employee - Anonymous Employee in Scarborough, ON (Canada)
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at TELUS Mobility full-time (More than 8 years)

    Pros

    great pay
    general strong management and great treatment for employees.
    flexible work conditions such as work from home

    Cons

    many people are long term employees and movement is stagnant on the front lines of the front line departments. Very few opportunities to advance your career.
    getting time off is very difficult


  4. Helpful (1)

    "Retention Specialist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Client Loyalty & Retention Specialist in Scarborough, ON (Canada)
    Former Employee - Client Loyalty & Retention Specialist in Scarborough, ON (Canada)
    Recommends
    Positive Outlook
    Disapproves of CEO

    I worked at TELUS Mobility (Less than a year)

    Pros

    Realistically, the job and atmosphere is great. Good energy, the union is useless dont look for this as stability. However, you will learn a lot.

    Pay.
    Benefits
    Shares
    Job
    people

    Cons

    Managers and management are complete tools.
    Everyone's head is up another's ....
    However, its a great job, being under the radar is the best solution for happy work space.
    You are forced to interact with co-workers.

    Advice to Management

    Screen managers - stop using a grading system. Employees are then stuck with crazy, unqualified, aloof people.


  5. "Was good most of the times"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Scarborough, ON (Canada)
    Former Employee - Anonymous Employee in Scarborough, ON (Canada)
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Well known and recognized carrier in Canada. most of the technology is up to date. Pretty much a dynamic working environment.

    Cons

    Workload can be difficult to deal with, a way too many unnecessary meetings. Leaders used to talk mostly and expect others to do the job. management is lazy, also they pretend to take care of people, but in fact people are dust for them. budget spending needs to be improved. they spend like there is no tomorrow.

    Advice to Management

    company doesn´t need so many managers. managers they are mostly about to talk, very few really professional leaders


  6. Helpful (3)

    "Poor Management, Poisonous Environment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Retention Specialist in Scarborough, ON (Canada)
    Former Employee - Retention Specialist in Scarborough, ON (Canada)
    Doesn't Recommend
    Negative Outlook

    I worked at TELUS Mobility full-time (More than 5 years)

    Pros

    Pay is amazing, always nice to get an annual bonus. Benefits are good. Lots of opportunities for outreach to the community.

    Cons

    Management is the worst. Lots of favoritism and positions are only offered if you're "tight" with the managers. Poisonous enviroment; management doesn't know how to keep things to themselves.

    Advice to Management

    Equal opportunity. Stop being bullies. Stop sticking to the same select group of people. Become more open to feedback and change.


  7. Helpful (3)

    "Management disconnect."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Developer in Scarborough, ON (Canada)
    Current Employee - Senior Developer in Scarborough, ON (Canada)
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at TELUS Mobility full-time (More than 5 years)

    Pros

    Work-life balance is second to none.
    On a peer level intelligent people that work well together with tolerance and respect.

    Cons

    1. Mechanism for project work accounting does not take into account time allocations to maintain key systems and therefore less acknowledgement & rewards for the doers.
    2. The talkers get promoted, the doers get little or now acknowledgement. Your worth is based on how "filled-up" your meeting schedules (talkers win): people therefore focus on appearing busy.
    3. Do not properly evaluate a project's worth to the company bottom line before engaging.

    Advice to Management

    1. Rating system for people who keep the "lights" on : those people who provide real project deliverables and/or maintain runtime systems. These are the real key employees that run your business!
    2. Stop singular focus on stock price movements/dividends and focus on building best employee base; that will reward stockholders greater value over time.
    3. Walk your talk INVEST WHERE YOU LIVE - in Canadians, your employees.

  8. Helpful (2)

    "Used to be good"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Scarborough, ON (Canada)
    Current Employee - Anonymous Employee in Scarborough, ON (Canada)
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at TELUS Mobility (More than 3 years)

    Pros

    -Good focus on work life balance
    -Friendly and helpful people
    -Decent benefits

    Cons

    -Stay away if you are in IT
    -IT is a cost centre (depleting budget, support from management, etc)
    -Reorgs all the time and lots and lots of politics
    -No support for innovation (even if it's in the company slogan)
    -BS performance metrics

    Advice to Management

    IT makes this company run. Invest in it. Good people are leaving left and right. Soon there won't be capable people to keep the systems up and running. It was a great place to work a few years ago.


  9. Helpful (1)

    "Business Analyst II"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Business Analyst II in Scarborough, ON (Canada)
    Former Employee - Business Analyst II in Scarborough, ON (Canada)
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at TELUS Mobility full-time (More than 5 years)

    Pros

    Collaborative environment with a focus on living a core set of values. Telecommute options and flexible hours

    Cons

    Corporate engine can be slow moving. Very rigid and filled with inefficienct processes

    Advice to Management

    Hire more appropriate staff that have the skills and desire to improve the business and strengthen processes. Too many individuals who have been around for too long that need an adjustment in mindset and an upgrade in skill set.


  10. "Good experience at Telus but like with any company some of the management was horrible"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Business Analyst II in Scarborough, ON (Canada)
    Current Employee - Business Analyst II in Scarborough, ON (Canada)
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at TELUS Mobility full-time (More than 10 years)

    Pros

    Great company to work for. Good life balance. Lots of perks and pretty good compensation.

    Cons

    You can expect to work long hours at times. Some managers can benefit from regular training.

    Advice to Management

    Be transparent with employees and focus on the human side of managing not just the business side


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