TELUS Reviews | Glassdoor

TELUS Reviews

Updated October 17, 2018
2,331 reviews

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3.8
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Jeff Puritt
276 Ratings

2,331 Employee Reviews

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Pros
Cons
  • "At times stressful leading to work/life balance issues" (in 120 reviews)

  • "No work life balance -Schedule is unconcerned with employees life -Managers just want to please their own managers -A conspiracy-like atmosphere" (in 22 reviews)

More Pros and Cons

  1. "Good company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at TELUS full-time

    Pros

    Strong culture, good people, rewarding work, real opportunity if you stick around...

    Cons

    Virtual teams made connecting challenging.

    Advice to Management

    Get teams together more often.


  2. "Telus is a great place to work for those willing to learn new skills in a dynamic environment."

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    There is always a challenge in this job. With the tools and support to ensure a speedy and complete fix to a variety of issues.

    Cons

    There could be a little bit better organization and communication between clients, vendors and the workers.

    Advice to Management

    Changes sometimes come without warning. Make sure the works have time to assess them so they can pass accurate information to the customers.

  3. "Boring."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at TELUS full-time

    Pros

    There are none. Money makes people work.

    Cons

    They're a racist... Like, 85% of white people.

    Advice to Management

    Stop being so racist.


  4. "CSR"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at TELUS part-time

    Pros

    Good Pay
    Nice People
    Upbeat music while working
    Kitchen in breakroom

    Cons

    Everything else
    Bed Bugs
    Rude Management
    Smokers get extra breaks
    Upper management doesn't care


  5. "Customer service"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Las Vegas, NV
    Former Employee - Customer Service Representative in Las Vegas, NV
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at TELUS (Less than a year)

    Pros

    Great work place...some cool co-workers. Benefits package is pretty good as well.

    Cons

    The schedule doesn't really work for parents. No room for opinions , applied for 16/hr... once there I was told 14/hr.

    Advice to Management

    Dont ask questions u dont want a truthful answer to. Get off the high horse.


  6. "Customer service representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Las Vegas, NV
    Former Employee - Customer Service Representative in Las Vegas, NV
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at TELUS full-time (More than a year)

    Pros

    Lots of open communication with co workers. If you need assistance in a situation, there's always help around you.

    Cons

    Lots of favoritism between teams on the floor.

    Advice to Management

    Give more appreciation in employees that work hard and deserve it.


  7. "Customer care"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook

    I worked at TELUS full-time

    Pros

    Everyone was so pleasant to work with, an awesome company, liked the atmosphere, and I miss all the amenities, like free coffee, a game room, huge cafeteria, a gym, lockers, and though you can’t have your phone on the production they don’t stress you about it like other companies.

    Cons

    Don’t put so much pressure on employees who are trying hard but having difficulty with the lingo, or learning a new way to do things, some people are slower learners than others and It takes time for them to adjust and to change their verbal abilities and learn what you want them to use on every call, and unless it’s a major error in speech, if overall the call was completed and the customer was happy, don’t make the employee feel like they’re not doing good as others.

  8. "Operations"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at TELUS full-time

    Pros

    - Work / Life Balance
    - Working with Higher Ups (Experience)

    Cons

    - Pay Pay Pay
    - Lay offs happen often.


  9. "Application Support Analyst"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Applications Support Analyst in Austin, TX
    Current Employee - Applications Support Analyst in Austin, TX
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at TELUS full-time (Less than a year)

    Pros

    Calm work environment. good benefits. Lots of free snacks and drinks.

    Cons

    The on-boarding process needs work. They should be more upfront about what the role requires when hiring.


  10. "Customer support representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at TELUS full-time

    Pros

    -Co-workers
    -Relaxed culture
    -Good career growth
    -Good benefits

    Cons

    Poor company-wide communication. Compensation could be better.

    Advice to Management

    More communication to those below you about your decisions.


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