TELUS Reviews | Glassdoor

TELUS Reviews

Updated July 25, 2017
1,460 reviews

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3.6
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Jeff Puritt
71 Ratings

1,460 Employee Reviews

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Pros
Cons
More Pros and Cons

  1. "Technical Support Rep"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at TELUS full-time

    Pros

    Pay, People, Food, Some Management,Work Flow,

    Cons

    The site was dirty toward the end

    Advice to Management

    Shut down the building and clean it out!


  2. "Call Center Environment."

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Technical Support Representative in Austin, TX
    Current Employee - Technical Support Representative in Austin, TX
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at TELUS full-time (More than a year)

    Pros

    Great people to work with. Good training. Nice snacks.

    Cons

    It seems a bit reactive when stuff happens. I am not aware of the company's future plans are going to affect me until they happen.

    Advice to Management

    Be more inclusive when major changes are happening.

  3. "Good Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at TELUS full-time

    Pros

    Decent pay, volunteer opportunities, lateral movement

    Cons

    Drama among employees, very tight schedule, cannot pick schedule


  4. "Technical Service Representative"

    StarStarStarStarStar
    Current Employee - Technical Service in East Las Vegas, NV
    Current Employee - Technical Service in East Las Vegas, NV

    I have been working at TELUS full-time (Less than a year)

    Pros

    I like the people I work with.

    Cons

    More opportunities to advance would be nice.

    Advice to Management

    Don't micro-manage.


  5. "Lack of communication skills."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Project FI Support Specialist in Austin, TX
    Former Employee - Project FI Support Specialist in Austin, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at TELUS full-time (More than a year)

    Pros

    They are very quick yo get you hired on directly.

    Cons

    They don't pay attention to the concerns of their employees. They are very unorganized and seem to care very little about how well they take care of their employees. My pay was incorrect for months.

    Advice to Management

    Regroup. Realize that your employees are miserable.


  6. "Less than run of the mill call center"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Tech Support Representative in Las Vegas, NV
    Current Employee - Tech Support Representative in Las Vegas, NV
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at TELUS full-time (Less than a year)

    Pros

    There is a clean environment with fresh paint on the walls. There is a spacious cafeteria with a chef on the weekdays. There are plenty of snacks and drinks in the vending area (Avanti Marketplace). They have nice workstations and it's a fun environment.

    Cons

    Things are always changing. We are constantly worried that the campaign may be shut down due to management.

    Advice to Management

    Give the employees more to look forward to. There is not enough employee engagement.


  7. "Good place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative III in Las Vegas, NV
    Current Employee - Customer Service Representative III in Las Vegas, NV
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at TELUS (More than 5 years)

    Pros

    Great insurance and training

    Cons

    Usually must work weekends.

  8. "Business Analyst"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at TELUS full-time

    Pros

    The culture is very collaborative and I liked the people I worked with.

    Cons

    It needs to be more structured.


  9. Helpful (1)

    "Awesome place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Tier II TSR in Las Vegas, NV
    Former Employee - Tier II TSR in Las Vegas, NV
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at TELUS full-time (More than a year)

    Pros

    Fun, open minded work environment

    Cons

    Tends to side with client when it comes to disputes with client customers without doing full investigation to see who was in the wrong

    Advice to Management

    If an abusive customer lodges a complaint, pull all interactions with all agents to determine continued employment of quality agents and lower the attrition rate


  10. Helpful (1)

    "Not a good Place"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Tech Support in Las Vegas, NV
    Former Employee - Tech Support in Las Vegas, NV
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at TELUS full-time (Less than a year)

    Pros

    they have a game room and an on-site gym

    Cons

    Everything. Benefits are expensive. A lot of run around with getting hired and actually starting a training class; Was supposed to have started in Feb, but didn't start until April because they kept canceling training classes and then I get Fired during training because I was given wrong information by the trainer. Some of the employees there stated that bed bugs were an issue in the call center.

    Advice to Management

    No advice because they won't listen or care


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