TELUS Reviews | Glassdoor

TELUS Reviews

Updated May 21, 2017
1,385 reviews

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Full-time Part-time

3.6
Star Star Star Star Star
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Jeff Puritt
38 Ratings

1,385 Employee Reviews

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  1. "Good place to work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative III in Las Vegas, NV
    Current Employee - Customer Service Representative III in Las Vegas, NV
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at TELUS (More than 5 years)

    Pros

    Great insurance and training

    Cons

    Usually must work weekends.


  2. "Awesome place to work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Tier II TSR in Las Vegas, NV
    Former Employee - Tier II TSR in Las Vegas, NV
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at TELUS full-time (More than a year)

    Pros

    Fun, open minded work environment

    Cons

    Tends to side with client when it comes to disputes with client customers without doing full investigation to see who was in the wrong

    Advice to Management

    If an abusive customer lodges a complaint, pull all interactions with all agents to determine continued employment of quality agents and lower the attrition rate


  3. Helpful (1)

    "Not a good Place"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Tech Support in Las Vegas, NV
    Former Employee - Tech Support in Las Vegas, NV
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at TELUS full-time (Less than a year)

    Pros

    they have a game room and an on-site gym

    Cons

    Everything. Benefits are expensive. A lot of run around with getting hired and actually starting a training class; Was supposed to have started in Feb, but didn't start until April because they kept canceling training classes and then I get Fired during training because I was given wrong information by the trainer. Some of the employees there stated that bed bugs were an issue in the call center.

    Advice to Management

    No advice because they won't listen or care


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. "Customer service representative"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Las Vegas, NV
    Current Employee - Customer Service Representative in Las Vegas, NV
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at TELUS full-time (Less than a year)

    Pros

    Good starting pay, easy incentive bonuses, overtime always available. Open opportunities for growth right at your finger tips

    Cons

    Changes that take place in which you are not aware of and causes an effect to your performance.

    Advice to Management

    Management is great. Always on top of what's happening and what's to come.


  6. "Fun environment if associated with the right people. Can have a high school environment. Did have bed bug issue."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Services Representative in Las Vegas, NV
    Former Employee - Customer Services Representative in Las Vegas, NV
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at TELUS full-time (More than a year)

    Pros

    Good pay, game room, beautiful facility, the management team is amazing and understanding, community oriented with their day of giving each year

    Cons

    Environment, staff, not much else. The environment that some of the staff creates can make the place a little unpleasant, even if not involved. Things are constantly Changing on some campaigns

    Advice to Management

    N/A


  7. "Great entry-level position"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Las Vegas, NV
    Current Employee - Customer Service Representative in Las Vegas, NV
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at TELUS full-time (Less than a year)

    Pros

    Good hourly. Knowledgeable employees. Safe and comfortable environment.

    Cons

    Work life balance lacking. Hard to get time off. Hard to communicate needs to upper management.

    Advice to Management

    What happened to the engagement ?


  8. "Group of overgrown childrean"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Technical Support Representative in Austin, TX
    Former Employee - Technical Support Representative in Austin, TX
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at TELUS full-time (Less than a year)

    Pros

    Snacks Snacks Snacks Snacks Snacks

    Cons

    Immature management, does not know the meaning of the words 'follow-through'. Promise numerous things, never delivers. They seem to attract immature, hypersensitive types. Horrific turnover rates.

    Advice to Management

    Grow the hell up!


  9. "Great company, bad management."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Las Vegas, NM
    Former Employee - Anonymous Employee in Las Vegas, NM
    Doesn't Recommend
    No opinion of CEO

    I worked at TELUS full-time (More than a year)

    Pros

    It's a job nothing special to it,

    Cons

    Some of the management will go out of their way to get someone fired or in trouble.

    Advice to Management

    Reform.


  10. "bpo"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Technical Support Specialist in Las Vegas, NV
    Former Employee - Technical Support Specialist in Las Vegas, NV
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at TELUS (More than 10 years)

    Pros

    comprehensive training and an amazing benefits package

    Cons

    A lot of fluff, sell you dreams.

    Advice to Management

    consistency, show some


  11. "Potential to be great overshadowed by poor management of facility and campaigns"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Tech Support Representative in Las Vegas, NV
    Current Employee - Tech Support Representative in Las Vegas, NV

    I have been working at TELUS full-time (More than a year)

    Pros

    Hourly pay, opportunity for advancement, shift flexibility and they no longer do shift bids so you can have shift consistency.

    Cons

    Dirty facility, revolving door on campaigns, asked to do extra work without a title change therefore they do not increase your pay. They have bed bugs and the vent system smells like mold or a dead rodent depending on where you sit.

    Advice to Management

    Advice is to recruiting. This is not an episode of Iyanla Fix my Life. Hire qualified people who value professionalism and how they present themselves on and off the clock. Maybe you would not have bed bugs if you did not allow people to bring their whole household to cubicles that they share with other people. You also need to invest in your team as much as you allegedly invest in the building.


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