TELUS Reviews | Glassdoor

TELUS Reviews

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Found 2521 reviews

3.7
StarStarStarStarStar
Rating TrendsRating Trends
75%
Recommend to a Friend
79%
Approve of CEO
TELUS CEO Jeff Puritt
Jeff Puritt
334 Ratings
Pros
Cons
More Pros and Cons
  1. "Good company"

    StarStarStarStarStar
    • Overall
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at TELUS full-time

    Pros

    Strong culture, good people, rewarding work, real opportunity if you stick around...

    Cons

    Virtual teams made connecting challenging.

    Advice to Management

    Get teams together more often.

  2. "Typical outsource center"

    StarStarStarStarStar
    • Overall
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - CSR2 in Las Vegas, NV
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at TELUS full-time for more than 4 years

    Pros

    Great building, Gym, Cafeteria, Computer center, training rooms, and staff,

    Cons

    It's an outsoruced center, unless the campaigns contracts get renewed or locked in there's no real job security unless you work directly under Telus international.

  3. "Alright but lacks consistency"

    StarStarStarStarStar
    • Overall
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Las Vegas, NV
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at TELUS full-time for more than a year

    Pros

    Decent pay, fun work environment, relaxed, management is understanding

    Cons

    Scheduales change too frequently and there could be more push from managers to adhere to proper morals and values.

    Advice to Management

    Great training structure, could be shorter(there is no need to teach adults high school level grammar for 6 weeks)

  4. "Canadian Brand, Commoditized/Hype-Competitive Industry, Mean Spirited Culture - what's not to love?!"

    StarStarStarStarStar
    • Overall
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Vice President in Las Vegas, NV
    Doesn't Recommend
    Negative Outlook

    I have been working at TELUS full-time for more than 2 years

    Pros

    The experience won't kill you, or at least it shouldn't

    Cons

    This company is a hard place to work and be successful if you are thinking of working here in sales. The leadership here and the Chief Commercial Officer talk to themselves in the “ivory tower” but no direction, communication and guidance is given to the team outside of awkward yearly meetings in Vegas which are a time suck of awkward training/this training and time in Vegas is a distraction to what you need to know to...

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    Advice to Management

    Don't take on clients that cause physical harm to humans under 18

  5. "Great place to work"

    StarStarStarStarStar
    • Overall
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Travel Consultant 
    Recommends
    Negative Outlook
    Disapproves of CEO

    I have been working at TELUS full-time for more than a year

    Pros

    Fun fast paced environment, decent pay and hours.

    Cons

    Micro management, bill by the minute campaign which leads to bad work life balance.

    Advice to Management

    Stop micro managing agents, get less agents and pay higher to better agents.

  6. "Trash"

    StarStarStarStarStar
    • Overall
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Representative 
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at TELUS full-time for more than 2 years

    Pros

    Popcorn they had some free popcorn

    Cons

    Trash trash trash trash trash

    Advice to Management

    Get better

  7. "Call center"

    StarStarStarStarStar
    • Overall
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Las Vegas, NV
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at TELUS full-time for more than a year

    Pros

    24 hour on site gym, laid back work environment

    Cons

    Hire almost anybody, very unprofessional workplace, a lot of drama

  8. Helpful (3)

    "Failing in progression overall"

    StarStarStarStarStar
    • Overall
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Technical Support Engineer in New York, NY
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at TELUS full-time for more than 6 years

    Pros

    Good people, easy accessible building and not far from the city.

    Cons

    No progression after two years, pay is capped after two years, promotions means a pay cut, no concern for staff in anyway and it's all about the client and the clients needs, "Look after your employees and the rest looks after itself". There's no real personal touch with manager to agent interaction, it's procedures, procedures and the clients says bow so we all bow..

    Advice to Management

    Be more considerate with your team members, stop following patterns that are continuously failing the company overall, at the way they're going the company will always be seen as a revolving door by the majority of the employed, learn to keep the experienced staff so new staff aren't overwhelmed with the work load and unable to get help as there's only a few months in experience from their colleagues.

  9. "Telus"

    StarStarStarStarStar
      Former Employee - Anonymous Employee 

      I worked at TELUS

      Pros

      Free coffee, friendly vibe, kinda alright people

      Cons

      Bedbugs, food selection limited

    • "Best company ever"

      StarStarStarStarStar
      • Overall
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Former Employee - Project Manager in Washington, DC
      Recommends
      Positive Outlook
      Approves of CEO

      I worked at TELUS full-time for more than 6 years

      Pros

      Great perks and benefits every time

      Cons

      Not at all need to thibk of

    Found 2521 reviews