TELUS Reviews | Glassdoor

TELUS Reviews

Updated August 15, 2018
2,257 reviews

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3.7
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Jeff Puritt
242 Ratings

2,257 Employee Reviews

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Pros
Cons
  • "Work-life balance is a little bit difficult but achievable" (in 118 reviews)

  • "No work life balance -Schedule is unconcerned with employees life -Managers just want to please their own managers -A conspiracy-like atmosphere" (in 22 reviews)

More Pros and Cons

  1. "Great place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook

    I have been working at TELUS full-time

    Pros

    Great place to work
    Multiple opportunities

    Cons

    lot of red tape
    Top down approach


  2. "Telus is a great place to work for those willing to learn new skills in a dynamic environment."

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    There is always a challenge in this job. With the tools and support to ensure a speedy and complete fix to a variety of issues.

    Cons

    There could be a little bit better organization and communication between clients, vendors and the workers.

    Advice to Management

    Changes sometimes come without warning. Make sure the works have time to assess them so they can pass accurate information to the customers.

  3. "Customer service"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Las Vegas, NV
    Former Employee - Customer Service Representative in Las Vegas, NV
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at TELUS (Less than a year)

    Pros

    Great work place...some cool co-workers. Benefits package is pretty good as well.

    Cons

    The schedule doesn't really work for parents. No room for opinions , applied for 16/hr... once there I was told 14/hr.

    Advice to Management

    Dont ask questions u dont want a truthful answer to. Get off the high horse.


  4. "Customer service representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Las Vegas, NV
    Former Employee - Customer Service Representative in Las Vegas, NV
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at TELUS full-time (More than a year)

    Pros

    Lots of open communication with co workers. If you need assistance in a situation, there's always help around you.

    Cons

    Lots of favoritism between teams on the floor.

    Advice to Management

    Give more appreciation in employees that work hard and deserve it.


  5. "Customer care"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook

    I worked at TELUS full-time

    Pros

    Everyone was so pleasant to work with, an awesome company, liked the atmosphere, and I miss all the amenities, like free coffee, a game room, huge cafeteria, a gym, lockers, and though you can’t have your phone on the production they don’t stress you about it like other companies.

    Cons

    Don’t put so much pressure on employees who are trying hard but having difficulty with the lingo, or learning a new way to do things, some people are slower learners than others and It takes time for them to adjust and to change their verbal abilities and learn what you want them to use on every call, and unless it’s a major error in speech, if overall the call was completed and the customer was happy, don’t make the employee feel like they’re not doing good as others.


  6. "Operations"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at TELUS full-time

    Pros

    - Work / Life Balance
    - Working with Higher Ups (Experience)

    Cons

    - Pay Pay Pay
    - Lay offs happen often.


  7. "Application Support Analyst"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Applications Support Analyst in Austin, TX
    Current Employee - Applications Support Analyst in Austin, TX
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at TELUS full-time (Less than a year)

    Pros

    Calm work environment. good benefits. Lots of free snacks and drinks.

    Cons

    The on-boarding process needs work. They should be more upfront about what the role requires when hiring.

  8. "Customer support representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at TELUS full-time

    Pros

    -Co-workers
    -Relaxed culture
    -Good career growth
    -Good benefits

    Cons

    Poor company-wide communication. Compensation could be better.

    Advice to Management

    More communication to those below you about your decisions.


  9. "Account Support Rep"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in New York, NY
    Current Employee - Anonymous Employee in New York, NY
    Recommends
    Negative Outlook
    Approves of CEO

    I have been working at TELUS full-time (More than a year)

    Pros

    you can work from home

    Cons

    Marketing does not have a clear vision for all of there products


  10. "Micro Managed"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Associate in Las Vegas, NV
    Former Employee - Customer Service Associate in Las Vegas, NV
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at TELUS part-time (More than a year)

    Pros

    Lots of freindly people to work with but felt micro managed. Lots of possible ways to get promoted but there are always lots of others applying. Overall not a bad place to work.

    Cons

    Management seems to watch you all the time. Not a ton of positive management. All seems so negative but maybe they are under a lot of stress.

    Advice to Management

    Give more positive reinforcement


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