TELUS Reviews | Glassdoor

TELUS Reviews

Updated September 18, 2017
1,501 reviews

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3.6
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Jeff Puritt
89 Ratings

1,501 Employee Reviews

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Pros
Cons
More Pros and Cons

  1. "Great Company"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at TELUS full-time

    Pros

    Great people great leadership. Love being a part of the team

    Cons

    None at this time. Good Company


  2. "Excellently"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Technical Support Representative in Las Vegas, NV
    Current Employee - Technical Support Representative in Las Vegas, NV
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I have been working at TELUS full-time (Less than a year)

    Pros

    Great experience with the interview. The staff was very understanding and prepare us for what to expect and transparent. I would recommend to anyone

    Cons

    I wish I had something to say here, everything was much better than I expected, the whole process was very organized

    Advice to Management

    Keep up the good work

  3. "Quality"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Las Vegas, NV
    Current Employee - Anonymous Employee in Las Vegas, NV
    Doesn't Recommend
    Approves of CEO

    I have been working at TELUS full-time

    Pros

    This is a BPO. With that said the outside company that you are working for is great.

    Cons

    Once the client leaves and its time for Telus to take over and do the job without them they dont hold up to their standards. Alot of drama there.

    Advice to Management

    Trust your management team and have communication


  4. "Project Fi Support Specialist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Project FI Support in Austin, TX
    Former Employee - Project FI Support in Austin, TX
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at TELUS full-time (More than a year)

    Pros

    People, Location, Training, Peer Interactions, Team Leaders

    Cons

    Communication, Non-Responsive Management, Bad Strategies

    Advice to Management

    Listen to the concerns of your employees because a lot of problems could be avoided if management would humble themselves.


  5. "Csr"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Las Vegas, NV
    Former Employee - Customer Service Representative in Las Vegas, NV
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I worked at TELUS full-time (More than 3 years)

    Pros

    Embrace Change grwat experience an training

    Cons

    Not enough room for advancing

    Advice to Management

    Nothing negative to say thanks for the experience


  6. "Admin"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook

    I worked at TELUS full-time

    Pros

    Worst company ever! Do not work here ever.

    Cons

    Everything and they had a bed bugs outbreak several times. One person got bit and she was pregnant. They had the worst management. Totally unprofessional. They fire people every single day. Firing people is part of their culture. I worked in a position that allowed me access to all the severations and it was shocking to say the least as to how many people were being fired everyday.

    Advice to Management

    Get a management consultant to help with your business and a culture coach because it is clear you have no idea what your doing.


  7. "Customer service rep for Google"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Austin, TX
    Former Employee - Customer Service Representative in Austin, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at TELUS full-time (More than a year)

    Pros

    Vacation time after 90 days, free snacks, no blocked websites.

    Cons

    Promise promotions, but those come with easy layoffs. Promise raise innpay after a year, you have to bug and bug them for it. No order, rude team leads, don't listen to their employees. All they care about is making Google happy with numbers. Will demote you to an agent without asking if that's okay with you. Sexual harassment is rampant, you report it and nobody cares. Just overall an unprofessional place. Hire people with not even a GED, criminals, and just flat out anyone. Also, no recognition for top performers or middle management (tier 2). Ideal for anyone just needing a quick paycheck.

    Advice to Management

    Don't just hire everyone and their mom (literally), stop just wanting to make Google happy. Listen to your employees' needs and wants.

  8. "Technical Support Specialist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Technical Support Specialist in Las Vegas, NV
    Former Employee - Technical Support Specialist in Las Vegas, NV
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at TELUS full-time (More than 3 years)

    Pros

    None, low pay, micromanagement at its worst. AUX codes on the phone are enough to drive anyone insane.

    Cons

    Bed bugs, romper room like environment, too many teen aged employees, poor management. Even after you prove your skills advancement opportunities are low paying.

    Advice to Management

    Reward with cash not trinkets.


  9. "Technical Support Rep"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at TELUS full-time

    Pros

    Pay, People, Food, Some Management,Work Flow,

    Cons

    The site was dirty toward the end

    Advice to Management

    Shut down the building and clean it out!


  10. "Call Center Environment."

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Technical Support Representative in Austin, TX
    Current Employee - Technical Support Representative in Austin, TX
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at TELUS full-time (More than a year)

    Pros

    Great people to work with. Good training. Nice snacks.

    Cons

    It seems a bit reactive when stuff happens. I am not aware of the company's future plans are going to affect me until they happen.

    Advice to Management

    Be more inclusive when major changes are happening.


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