TELUS Reviews | Glassdoor

TELUS Reviews

Updated May 21, 2017
843 reviews

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3.9
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Jeff Puritt
14 Ratings

843 Employee Reviews

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More Pros and Cons

  1. "Good place to work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative III in Las Vegas, NV
    Current Employee - Customer Service Representative III in Las Vegas, NV
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at TELUS (More than 5 years)

    Pros

    Great insurance and training

    Cons

    Usually must work weekends.


  2. "Customer service representative"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Las Vegas, NV
    Current Employee - Customer Service Representative in Las Vegas, NV
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at TELUS full-time (Less than a year)

    Pros

    Good starting pay, easy incentive bonuses, overtime always available. Open opportunities for growth right at your finger tips

    Cons

    Changes that take place in which you are not aware of and causes an effect to your performance.

    Advice to Management

    Management is great. Always on top of what's happening and what's to come.


  3. "Great entry-level position"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Las Vegas, NV
    Current Employee - Customer Service Representative in Las Vegas, NV
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at TELUS full-time (Less than a year)

    Pros

    Good hourly. Knowledgeable employees. Safe and comfortable environment.

    Cons

    Work life balance lacking. Hard to get time off. Hard to communicate needs to upper management.

    Advice to Management

    What happened to the engagement ?


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  5. "Potential to be great overshadowed by poor management of facility and campaigns"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Tech Support Representative in Las Vegas, NV
    Current Employee - Tech Support Representative in Las Vegas, NV

    I have been working at TELUS full-time (More than a year)

    Pros

    Hourly pay, opportunity for advancement, shift flexibility and they no longer do shift bids so you can have shift consistency.

    Cons

    Dirty facility, revolving door on campaigns, asked to do extra work without a title change therefore they do not increase your pay. They have bed bugs and the vent system smells like mold or a dead rodent depending on where you sit.

    Advice to Management

    Advice is to recruiting. This is not an episode of Iyanla Fix my Life. Hire qualified people who value professionalism and how they present themselves on and off the clock. Maybe you would not have bed bugs if you did not allow people to bring their whole household to cubicles that they share with other people. You also need to invest in your team as much as you allegedly invest in the building.


  6. "Support Rep"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Las Vegas, NV
    Current Employee - Customer Service Representative in Las Vegas, NV
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at TELUS (More than a year)

    Pros

    Friendly environment
    Pay was really good.
    Great first or second job for folks.

    Cons

    Big selling point for me was career advancement, however they hired four supervisors from the date I started till the day I moved on, not one came from the floor.

    Senior Management seemed more concerned with the relationship with the client, rather than the customers, which leads to inefficient process being incorporated that does not serve the customer, but rather the client (i.e. conflicts with customer first mentality they preach).

    Advice to Management

    Do not make promises about hiring from within and subsequently hire a bunch of supervisors who have less experience than some of your agents. Focus on the customer and the client will be happy, instead of the other way around. Several process were created for Googles data needs which hinders customer service.


  7. "Telus NOC Center"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Technical Support Technician in Las Vegas, NV
    Current Employee - Technical Support Technician in Las Vegas, NV
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I have been working at TELUS full-time (More than a year)

    Pros

    Variety of cultures and people work together with very few issues.

    Cons

    Poor management oversight and enforcement of SOP.

    Advice to Management

    Create a new position such as a MOD whose soul purpose is to watch for the employees that take advantage of the system and waste time, hurting everyone on the floor.


  8. "Technical Support Representative"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Technical Support Representative in Austin, TX
    Current Employee - Technical Support Representative in Austin, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at TELUS full-time (Less than a year)

    Pros

    They genuinely want to help you grow as an individual. They understand, you may move on to another job, or may choose to make a career out of the call center... and this is fine. They still build you up, for whatever your next step is.

    Cons

    It's actually not a con, at all. However, if you are not able to be flexible with your availability, you may want to consult leadership before you decide to become part of Telus International.

    Advice to Management

    Keep being so open, honest, and welcoming of individuality.


  9. "Flex Availibilty"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Technology Specialist in Las Vegas, NV
    Current Employee - Technology Specialist in Las Vegas, NV
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at TELUS full-time (More than a year)

    Pros

    Great pay, great staff. Everyone is awesome here beside the typical call center drama. But if you manage to steer clear of it - you'll grow and be just fine. Lots of Overtime for hourly positions.

    Cons

    Must have open availability. Don't expect for them to work around your life. 24 hour call center so you schedule can land anywhere through out the day.


  10. "Customer Service Rep"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Google Tech Support in Las Vegas, NV
    Current Employee - Google Tech Support in Las Vegas, NV
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at TELUS (More than a year)

    Pros

    Flexible with schedule to a certain extend. 24 hours a day open 365 days

    Cons

    There is a lot of favoritism when it comes to promoting and growing with the company. You want to be promoted be friends with the big boys.


  11. "Okay at the moment"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - TSR in Austin, TX
    Current Employee - TSR in Austin, TX
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    bonuses, benefits, atmosphere, micro kitchen

    Cons

    late nights, weekends, open year around even on holidays


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