TELUS Reviews | Glassdoor

TELUS Reviews

Updated December 8, 2017
957 reviews

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4.0
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Jeff Puritt
71 Ratings

957 Employee Reviews

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Pros
Cons
  • work life balance could be better (in 84 reviews)

  • The work from home program can be negative as well in the case when face-2-face meetings are necessary (in 15 reviews)

More Pros and Cons

  1. "Tech Support"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Disapproves of CEO

    I have been working at TELUS full-time

    Pros

    Great Pay Good Benefits and they do a lot for great give aways

    Cons

    No room for Growth 365 work

    Advice to Management

    need to listen to employees instead of the client so much


  2. "Telus International"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Austin, TX
    Current Employee - Customer Service Representative in Austin, TX
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at TELUS full-time (More than a year)

    Pros

    Benefits, PTO, guaranteed 40 hours, 2 days off in a row every week, set schedule, decent pay rate, easy, paid training

    Cons

    Management plays favorites BAD, if you want to be promoted (and they are always promoting) make sure you make friends with the people in power and make sure you NEVER are late and NEVER miss a day. The company backs out of promises often, such as bonuses. Changes in this company are a definite and they will happen at the drop of a dime, this includes closing down your department and training you for something else. Management has no knowledge of the job they are managing. They are not required to have any skill in the department. YOU ARE JUST A NUMBER. No one will care if you have an emergency or sick child. Even if you are in the hospital, your absense will still count against you. And you will get fired for absenses even if you are #1 in rank.

    Advice to Management

    Learn your department. Take a call from time to time. Educate yourself about the job you are coaching your agents on. Do not play favorites. Treat everyone equally. Stop being petty and gossiping about agents. HAVE SOME COMPASSION!

  3. "Keep open mind great training"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Contractor - Customer Service Representative in Las Vegas, NV
    Current Contractor - Customer Service Representative in Las Vegas, NV
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at TELUS as a contractor (Less than a year)

    Pros

    Great atmospehere, great team, family like environment

    Cons

    There aren't any cons, stay true to your word and the company will always be there for you

    Advice to Management

    Don't change anything the management cares about all their employees. Be humble stay humble


  4. Helpful (1)

    "Great Company"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at TELUS full-time

    Pros

    Great people great leadership. Love being a part of the team

    Cons

    None at this time. Good Company


  5. "Excellently"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Technical Support Representative in Las Vegas, NV
    Current Employee - Technical Support Representative in Las Vegas, NV
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I have been working at TELUS full-time (Less than a year)

    Pros

    Great experience with the interview. The staff was very understanding and prepare us for what to expect and transparent. I would recommend to anyone

    Cons

    I wish I had something to say here, everything was much better than I expected, the whole process was very organized

    Advice to Management

    Keep up the good work


  6. "Quality"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Las Vegas, NV
    Current Employee - Anonymous Employee in Las Vegas, NV
    Doesn't Recommend
    Approves of CEO

    I have been working at TELUS full-time

    Pros

    This is a BPO. With that said the outside company that you are working for is great.

    Cons

    Once the client leaves and its time for Telus to take over and do the job without them they dont hold up to their standards. Alot of drama there.

    Advice to Management

    Trust your management team and have communication


  7. "Call Center Environment."

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Technical Support Representative in Austin, TX
    Current Employee - Technical Support Representative in Austin, TX
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at TELUS full-time (More than a year)

    Pros

    Great people to work with. Good training. Nice snacks.

    Cons

    It seems a bit reactive when stuff happens. I am not aware of the company's future plans are going to affect me until they happen.

    Advice to Management

    Be more inclusive when major changes are happening.

  8. "Technical Service Representative"

    StarStarStarStarStar
    Current Employee - Technical Service in East Las Vegas, NV
    Current Employee - Technical Service in East Las Vegas, NV

    I have been working at TELUS full-time (Less than a year)

    Pros

    I like the people I work with.

    Cons

    More opportunities to advance would be nice.

    Advice to Management

    Don't micro-manage.


  9. "Good place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative III in Las Vegas, NV
    Current Employee - Customer Service Representative III in Las Vegas, NV
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at TELUS (More than 5 years)

    Pros

    Great insurance and training

    Cons

    Usually must work weekends.


  10. "Less than run of the mill call center"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Tech Support Representative in Las Vegas, NV
    Current Employee - Tech Support Representative in Las Vegas, NV
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at TELUS full-time (Less than a year)

    Pros

    There is a clean environment with fresh paint on the walls. There is a spacious cafeteria with a chef on the weekdays. There are plenty of snacks and drinks in the vending area (Avanti Marketplace). They have nice workstations and it's a fun environment.

    Cons

    Things are always changing. We are constantly worried that the campaign may be shut down due to management.

    Advice to Management

    Give the employees more to look forward to. There is not enough employee engagement.


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