TELUS Reviews | Glassdoor

TELUS Reviews

Updated July 20, 2017
99 reviews

Filter

Filter


1.0
StarStarStarStarStar
Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
(no image)
Jeff Puritt
9 Ratings

99 Employee Reviews

Sort: PopularRatingDate

Pros
Cons
More Pros and Cons

  1. Helpful (1)

    "Not a good Place"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Tech Support in Las Vegas, NV
    Former Employee - Tech Support in Las Vegas, NV
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at TELUS full-time (Less than a year)

    Pros

    they have a game room and an on-site gym

    Cons

    Everything. Benefits are expensive. A lot of run around with getting hired and actually starting a training class; Was supposed to have started in Feb, but didn't start until April because they kept canceling training classes and then I get Fired during training because I was given wrong information by the trainer. Some of the employees there stated that bed bugs were an issue in the call center.

    Advice to Management

    No advice because they won't listen or care


  2. "Group of overgrown childrean"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Technical Support Representative in Austin, TX
    Former Employee - Technical Support Representative in Austin, TX
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at TELUS full-time (Less than a year)

    Pros

    Snacks Snacks Snacks Snacks Snacks

    Cons

    Immature management, does not know the meaning of the words 'follow-through'. Promise numerous things, never delivers. They seem to attract immature, hypersensitive types. Horrific turnover rates.

    Advice to Management

    Grow the hell up!

  3. Helpful (4)

    "The Future is Not Friendly"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Las Vegas, NV
    Former Employee - Anonymous Employee in Las Vegas, NV
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at TELUS full-time (More than a year)

    Pros

    Beautiful location in Las Vegas, they have a gym, game room, and a nice cafeteria. Most of the employees are good people and mean well. Volunteer event in the fall is cool. Looks good on paper, very nice website.

    Cons

    Very unprofessional environment, it's a call center but the level of stupidity that goes on is incredible. They implement useless programs such as the "global risk of leaving" tool, instead of training their supervisors to properly manage/communicate.

    They allow people to stay who have demonstrated unethical, unprofessional, and racist behavior while they let the good people leave.
    They mess up your benefits like cancelling your coverage while you still work there and the benefits portal works from time to time, they try to not pay your claims when you use the "company paid" reimbursement accounts. They also mess up your pay because supervisors aren't doing their jobs. And yet they wonder why attrition is so high...

    Advice to Management

    Hire better, terminate those who have shown they do not follow your "TELUS Values" and in turn you might be able to retain better.


  4. Helpful (3)

    "Beware of bed bugs"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Tech Support in Las Vegas, NV
    Former Employee - Tech Support in Las Vegas, NV
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I worked at TELUS full-time (Less than a year)

    Pros

    Pay for a high turn over call center, you can wear whatever to work.

    Cons

    Bed bugs, HR, unprofessional environment, dirty desks, training. Be prepared to share nasty headsets with earwax in them, desk hop. Training is like being in a subsitute class. You will learn 15% of what you need to do. You are just a seat filler. Working for google, while hiding how things really are when google comes to visit. I wont be surprised when they lose the Google account. And since you can wear anything such as: house shoes, pjs, gym attire, people roll out of bed and come to work. When the bed bugs overwhelm you, you get to go on non paid time to shower, clean your bites, go to their clinic ans get RX cream and just push through it and hope you dont bring them home. GROSS!

    Advice to Management

    No advice, high turn over, even in management. Its just a paycheck here.


  5. "Poor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Alta, IA
    Former Employee - Anonymous Employee in Alta, IA
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at TELUS (More than 3 years)

    Pros

    Good pay and benefits. Nothing else

    Cons

    Managers do not stand behind you. Co-workers are always to make you look bad. Bad shifts to 10 at night

    Advice to Management

    Stand behind your senior agents when a new agent is making false statements


  6. Helpful (1)

    "Customer Service Representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Austin, TX
    Current Employee - Customer Service Representative in Austin, TX
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at TELUS (Less than a year)

    Pros

    Free snacks and drinks. USB ports on the wall outlets in the break room, which is nice for a quick recharge.

    Cons

    Management is a joke. There is no communication between upper management, the Team Leads, and the rest of the floor. There is blatant favoritism. They will tell you that there are chances for growth, but it's a lie. They will pull you along and then tell you that you're not qualified enough, or that you don't meet some arbitrary minimum requirement that the others in that team don't have. If for some reason they have a problem with you, they will not give you any warnings whatsoever. They will go straight to the firing stage without even letting you have a word in or argue your case. They will also not tell you this personally, but they will actually just give you a call. Regarding health care, it's all overpriced for how little the pay actually is. You would think with a contract as huge as Google's, they would actually pay as much as the other call centers in the area. The building they currently have has absolutely no parking except at the very outer extremities during the week. And if you work during the weekend, they shut off the A/C. In Texas. In the summer. They recently went around fixing this by having it on, but only until around 2PM. Hope you like the smell of food, perfume, lotion, and stinky feet. The desks are really cramp, the seats are not comfortable at all, they use an actual physical phone, they have swung the PCI-compliant pendulum so far that you're not allowed pen or paper at your desk, nor physical books. They treat the reps like children. Even going as far as getting board games and legos "in case you get bored" during dead times. And heaven forbid you work night shift because they don't pay a night time differential. Team Leads will constantly threaten reps with their job because everyone else's numbers are low. It's no wonder this place has such a high turnover rate.

    Advice to Management

    Pay your reps better and replace almost every Team Lead and definitely everyone above them. They're not doing their job, they're making your reps miserable, and of course this causes people to talk.


  7. Helpful (1)

    "Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Austin, TX
    Former Employee - Anonymous Employee in Austin, TX
    Doesn't Recommend
    Positive Outlook

    Pros

    Free snacks and soft drinks-that is it on the pro side.

    Cons

    What a mess the Austin site is. Self righteous leaders that are trying to squeeze every cost savings out of the operation that they can. This is a given at a call center that is used by another company for their customer service because they can do it cheaper. Turnover is sky high in all areas-entry level to professional with average about two weeks. If you are desparate for a few weeks pay and can handle the demeaning environment-this is the place for you.

    Advice to Management

    Basically man up and go somewhere else because you are not able to lead in your current position. IF not then try not to sell your soul for a dollar every day...maybe just 4 days a week

  8. Helpful (2)

    "Anonymous"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Csr1 in Las Vegas, NV
    Current Employee - Csr1 in Las Vegas, NV
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at TELUS full-time (Less than a year)

    Pros

    SOME locations are completely different than others. SOME are the Google of the interactive customer service industry... Others are NOT and nothing is what it seems.

    Cons

    Zero integrity. Lies to get candidates in their revolving doors - intellect and educated need not apply - you'll be gone quicker than you got in.

    Advice to Management

    Don't be threatened by employees with an education above a GED. Educated employees are actually a GOOD thing. Ethics and character matter. Lead by example - respect goes both ways. Honesty matters more than egos. False advertising to lure in those in need of a job in a bad economy state of affairs. Read a few Pulse blogs on leadership and EQ - you'll find that on LinkedIn, by the way. The ghetto food truck with people running to it in less clothing most wear to bed doesn't align with your Google World Clocks on the Wall. Classy.


  9. Helpful (2)

    "Throw Away Human Resources"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Las Vegas, NV
    Former Employee - Anonymous Employee in Las Vegas, NV
    Doesn't Recommend
    Neutral Outlook

    I worked at TELUS full-time (More than 3 years)

    Pros

    Convenient location just off of The Strip

    Cons

    Very little job security and really high turn over which is done on purpose to keep wage costs low. Unreasonable attendance policies ensure your eventual termination with cause. Very low pay increases if you ever get one at all. They are terrible about waiting months to give you a 10 cent an hour raise you worked hard for, if they remember to give it to you at all. EXPENSIVE insurance and no job security. Six figure bosses who pay less for their benefits than underpaid employees. Find a decent job because it's not here.

    Advice to Management

    Managers are treated as poorly as employees especially females who make much less than the males.


  10. Helpful (2)

    "Loyalty and Rewards Representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Loyalty and Rewards Representative in Las Vegas, NV
    Current Employee - Loyalty and Rewards Representative in Las Vegas, NV
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at TELUS full-time (Less than a year)

    Pros

    There are no pros to working here.

    Cons

    Telus Las Vegas is the most unprofessional place I have ever worked. They are a third party call center for two well known companies. There is literally no dress code, people come to work in what looks like pajamas, flip flops, slippers, etc. They give you used headsets, the employees have blankets and there have been numerous bed bug outbreaks in the time I have been there. In the training they provide, everything is misspelled, incorrect grammar usage (ex. Wrong use of to, too and two as well as there, their and they're). The knowledge base you use in the computer system is also comprised of this incorrect grammar and spelling. The employees literally play cards with one another in between calls, yell across the room and use profane language loudly. The team leaders don't care, nor does the upper management. Telus has lost previous clients due to the unprofessional nature of their call center reps and I have no doubt they will lose the clients they have now once their contracts are up. The human resource representatives as well as the "recruiters" will tell you the wrong salary, so make sure you get your salary in writing. The HR department is another joke. They only have one set of bathrooms for over 400 agents and they are DISGUSTING. Bottom line, if you are desperate for a job, work here until you find another. That's what most people are doing, unless you enjoy coming to work in your pajamas and blanket with your bed bugs......

    Advice to Management

    Management is a joke, it doesn't matter what you write, they are not intelligent enough to comprehend it.


Showing 99 of 1,536 reviews
Reset Filters