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TELUS Reviews

Updated December 29, 2017
154 reviews

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2.0
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Jeff Puritt
10 Ratings

154 Employee Reviews

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Pros
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More Pros and Cons

  1. "Bed bugs"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Tech Support Representative in Las Vegas, NV
    Former Employee - Tech Support Representative in Las Vegas, NV
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at TELUS full-time (Less than a year)

    Pros

    Good pay and a weight and game room.

    Cons

    Bad management, bed bugs and fired for no reason

    Advice to Management

    Lean ,ore so you can teach what the job actually is.


  2. "Quality"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Las Vegas, NV
    Current Employee - Anonymous Employee in Las Vegas, NV
    Doesn't Recommend
    Approves of CEO

    I have been working at TELUS full-time

    Pros

    This is a BPO. With that said the outside company that you are working for is great.

    Cons

    Once the client leaves and its time for Telus to take over and do the job without them they dont hold up to their standards. Alot of drama there.

    Advice to Management

    Trust your management team and have communication

  3. Helpful (2)

    "Customer service rep for Google"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Austin, TX
    Former Employee - Customer Service Representative in Austin, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at TELUS full-time (More than a year)

    Pros

    Vacation time after 90 days, free snacks, no blocked websites.

    Cons

    Promise promotions, but those come with easy layoffs. Promise raise innpay after a year, you have to bug and bug them for it. No order, rude team leads, don't listen to their employees. All they care about is making Google happy with numbers. Will demote you to an agent without asking if that's okay with you. Sexual harassment is rampant, you report it and nobody cares. Just overall an unprofessional place. Hire people with not even a GED, criminals, and just flat out anyone. Also, no recognition for top performers or middle management (tier 2). Ideal for anyone just needing a quick paycheck.

    Advice to Management

    Don't just hire everyone and their mom (literally), stop just wanting to make Google happy. Listen to your employees' needs and wants.


  4. "Great company, bad management."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Las Vegas, NM
    Former Employee - Anonymous Employee in Las Vegas, NM
    Doesn't Recommend
    No opinion of CEO

    I worked at TELUS full-time (More than a year)

    Pros

    It's a job nothing special to it,

    Cons

    Some of the management will go out of their way to get someone fired or in trouble.

    Advice to Management

    Reform.


  5. "Potential to be great overshadowed by poor management of facility and campaigns"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Tech Support Representative in Las Vegas, NV
    Current Employee - Tech Support Representative in Las Vegas, NV

    I have been working at TELUS full-time (More than a year)

    Pros

    Hourly pay, opportunity for advancement, shift flexibility and they no longer do shift bids so you can have shift consistency.

    Cons

    Dirty facility, revolving door on campaigns, asked to do extra work without a title change therefore they do not increase your pay. They have bed bugs and the vent system smells like mold or a dead rodent depending on where you sit.

    Advice to Management

    Advice is to recruiting. This is not an episode of Iyanla Fix my Life. Hire qualified people who value professionalism and how they present themselves on and off the clock. Maybe you would not have bed bugs if you did not allow people to bring their whole household to cubicles that they share with other people. You also need to invest in your team as much as you allegedly invest in the building.


  6. "Okay experience but management is crooked"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Negative Outlook
    Disapproves of CEO

    I worked at TELUS full-time

    Pros

    Good client with Google, nice facility

    Cons

    Management will hire you if you're an attractive guy, but expect to put out booty if you want keep your job.

    Advice to Management

    Butts aren't everything in a work environment, although they are important.


  7. Helpful (1)

    "High school life"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at TELUS full-time (More than 3 years)

    Pros

    Coworkers are great to work with. Very team based and good incentives just for doing your job

    Cons

    Managers pick favorites. There is also a largd amount of gossip that goes around.. Also a lot of drama and politics

    Advice to Management

    Please stop acting childish and actually act like managers. It feels like a high school environment.

  8. Helpful (4)

    "TELUS"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Over time when they fire a good amount of agents because of attendance or tardinesss
    they somewhat work with your schedule
    Pay is good for someone that isnt supporting a family

    Cons

    They choose who they want to move up 80% of the time
    VERY !!!Unorganized !!!!
    People leaving Frequently ( Hmmm I wonder why)


  9. Helpful (2)

    "They only act like they care."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Las Vegas, NV
    Current Employee - Anonymous Employee in Las Vegas, NV
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at TELUS full-time (More than a year)

    Pros

    Pretty competitive pay depending on the campaign, and they have a benefits package, even if it isn't all that great.

    Cons

    I've worked at Telus going on two years now. I've spent that time pouring myself into the position, doing everything I could go improve things for our customers and my colleagues. I really thought that the company cared about their employees. I was drinking the kool aid.

    I finally opened my eyes and realized that we were all just s bunch of numbers to them. Good agents are getting the will go succeed kicked out of them by mostly indifferent leadership. Sometimes you'll get a lead that knows what recognition is, but if you ever want praise for your work then you'll mostly be out of luck.

    They preach these Telus Values, "Embrace Change" being chief among them. That's code word for deal with it and quit complaining about the ridiculous procedures and bull we bury you in.

    Advice to Management

    The vast majority of people leave a job, not because of the work, but because of the management team. You need to take a hard look at the team you have in place. They're mostly absent, indifferent, and couldn't care any less about their agents. They're too busy brown-nosing with the OMs to take care of their teams.


  10. "Great Place, LOW PAY"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Great place to work initially.

    Cons

    No real growth potential, low pay.

    Advice to Management

    Better pay,, better people.


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