TELUS Reviews | Glassdoor

TELUS Reviews

Updated December 6, 2017
379 reviews

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3.0
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Jeff Puritt
16 Ratings

379 Employee Reviews

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Pros
Cons
  • work life balance could be better (in 84 reviews)

  • The work from home program can be negative as well in the case when face-2-face meetings are necessary (in 15 reviews)

More Pros and Cons

  1. "Work environment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at TELUS full-time

    Pros

    Can be busy so day goes by faster

    Cons

    Benefits, and call requirements change consistently. You never know what quality will doing you for and customer surveys count against you even if it's about products or policy you can't change

    Advice to Management

    Be consistent


  2. "Project Harvey Team Associate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Contractor - Project Harvey Team Associate in Las Vegas, NV
    Former Contractor - Project Harvey Team Associate in Las Vegas, NV

    I worked at TELUS as a contractor (Less than a year)

    Pros

    Good Pay; Decent hours; Great Cafeteria

    Cons

    Training too short; total management confusion; appeared little direction from organization which contracted Telus to do the work.

    Advice to Management

    Provide more up front training

  3. "Telus International"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Austin, TX
    Current Employee - Customer Service Representative in Austin, TX
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at TELUS full-time (More than a year)

    Pros

    Benefits, PTO, guaranteed 40 hours, 2 days off in a row every week, set schedule, decent pay rate, easy, paid training

    Cons

    Management plays favorites BAD, if you want to be promoted (and they are always promoting) make sure you make friends with the people in power and make sure you NEVER are late and NEVER miss a day. The company backs out of promises often, such as bonuses. Changes in this company are a definite and they will happen at the drop of a dime, this includes closing down your department and training you for something else. Management has no knowledge of the job they are managing. They are not required to have any skill in the department. YOU ARE JUST A NUMBER. No one will care if you have an emergency or sick child. Even if you are in the hospital, your absense will still count against you. And you will get fired for absenses even if you are #1 in rank.

    Advice to Management

    Learn your department. Take a call from time to time. Educate yourself about the job you are coaching your agents on. Do not play favorites. Treat everyone equally. Stop being petty and gossiping about agents. HAVE SOME COMPASSION!


  4. "Nice at first"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Austin, TX
    Former Employee - Customer Service Representative in Austin, TX
    Doesn't Recommend
    Neutral Outlook

    I worked at TELUS full-time (More than a year)

    Pros

    Good benefits. Tries to hold events outside of work

    Cons

    Too many changes within the company, The only way you can advance within the company is if you know someone, and even if you start in manager position you're practically an outcast from the rest of the leaders.

    Advice to Management

    Stop micromanaging people, And stop making so many changes


  5. "Good Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at TELUS full-time

    Pros

    Decent pay, volunteer opportunities, lateral movement

    Cons

    Drama among employees, very tight schedule, cannot pick schedule


  6. "Technical Service Representative"

    StarStarStarStarStar
    Current Employee - Technical Service in East Las Vegas, NV
    Current Employee - Technical Service in East Las Vegas, NV

    I have been working at TELUS full-time (Less than a year)

    Pros

    I like the people I work with.

    Cons

    More opportunities to advance would be nice.

    Advice to Management

    Don't micro-manage.


  7. "Less than run of the mill call center"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Tech Support Representative in Las Vegas, NV
    Current Employee - Tech Support Representative in Las Vegas, NV
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at TELUS full-time (Less than a year)

    Pros

    There is a clean environment with fresh paint on the walls. There is a spacious cafeteria with a chef on the weekdays. There are plenty of snacks and drinks in the vending area (Avanti Marketplace). They have nice workstations and it's a fun environment.

    Cons

    Things are always changing. We are constantly worried that the campaign may be shut down due to management.

    Advice to Management

    Give the employees more to look forward to. There is not enough employee engagement.

  8. "Business Analyst"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at TELUS full-time

    Pros

    The culture is very collaborative and I liked the people I worked with.

    Cons

    It needs to be more structured.


  9. "Telus"

    StarStarStarStarStar
    • Work/Life Balance
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at TELUS (Less than a year)

    Pros

    Pay was really good there. A lot of overtime.

    Cons

    Management needs to be more involved with agents.


  10. "Great entry-level position"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Las Vegas, NV
    Current Employee - Customer Service Representative in Las Vegas, NV
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at TELUS full-time (Less than a year)

    Pros

    Good hourly. Knowledgeable employees. Safe and comfortable environment.

    Cons

    Work life balance lacking. Hard to get time off. Hard to communicate needs to upper management.

    Advice to Management

    What happened to the engagement ?


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