TELUS Reviews | Glassdoor

TELUS Reviews

Updated October 19, 2017
617 reviews

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4.0
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Jeff Puritt
34 Ratings

617 Employee Reviews

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Pros
Cons
  • work life balance could be better (in 80 reviews)

  • The work from home program can be negative as well in the case when face-2-face meetings are necessary (in 15 reviews)

More Pros and Cons

  1. "Project Fi Support Specialist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Project FI Support in Austin, TX
    Former Employee - Project FI Support in Austin, TX
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at TELUS full-time (More than a year)

    Pros

    People, Location, Training, Peer Interactions, Team Leaders

    Cons

    Communication, Non-Responsive Management, Bad Strategies

    Advice to Management

    Listen to the concerns of your employees because a lot of problems could be avoided if management would humble themselves.


  2. "Technical Support Rep"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at TELUS full-time

    Pros

    Pay, People, Food, Some Management,Work Flow,

    Cons

    The site was dirty toward the end

    Advice to Management

    Shut down the building and clean it out!

  3. "Call Center Environment."

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Technical Support Representative in Austin, TX
    Current Employee - Technical Support Representative in Austin, TX
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at TELUS full-time (More than a year)

    Pros

    Great people to work with. Good training. Nice snacks.

    Cons

    It seems a bit reactive when stuff happens. I am not aware of the company's future plans are going to affect me until they happen.

    Advice to Management

    Be more inclusive when major changes are happening.


  4. "Good place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative III in Las Vegas, NV
    Current Employee - Customer Service Representative III in Las Vegas, NV
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at TELUS (More than 5 years)

    Pros

    Great insurance and training

    Cons

    Usually must work weekends.


  5. Helpful (1)

    "Awesome place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Tier II TSR in Las Vegas, NV
    Former Employee - Tier II TSR in Las Vegas, NV
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at TELUS full-time (More than a year)

    Pros

    Fun, open minded work environment

    Cons

    Tends to side with client when it comes to disputes with client customers without doing full investigation to see who was in the wrong

    Advice to Management

    If an abusive customer lodges a complaint, pull all interactions with all agents to determine continued employment of quality agents and lower the attrition rate


  6. "Fun environment if associated with the right people. Can have a high school environment. Did have bed bug issue."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Services Representative in Las Vegas, NV
    Former Employee - Customer Services Representative in Las Vegas, NV
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at TELUS full-time (More than a year)

    Pros

    Good pay, game room, beautiful facility, the management team is amazing and understanding, community oriented with their day of giving each year

    Cons

    Environment, staff, not much else. The environment that some of the staff creates can make the place a little unpleasant, even if not involved. Things are constantly Changing on some campaigns

    Advice to Management

    N/A


  7. "Rotation Associate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at TELUS full-time

    Pros

    The rotation program that I was in was a great program for anyone out of undergrad looking to seek diverse experiences

    Cons

    Large corporation. It takes time to get to know people and who is doing what

  8. "Telus"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at TELUS full-time (Less than a year)

    Pros

    Excellent Customer Service and Training.

    Cons

    Poor employee relations at times.

    Advice to Management

    Don't fire people over Hearsay


  9. "Stable Work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Las Vegas, NV
    Former Employee - Customer Service Representative in Las Vegas, NV
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at TELUS full-time (More than a year)

    Pros

    Easy job to get. Very nice facility. Open opportunities to move up with hard work. Management listens to employees

    Cons

    Given schedules are based upon performance. Sometimes not a good thing because metrics are very objective and cannot account for some intricacies.


  10. "Worked on the Google DoubleClick Campaign"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Technical Account Manager in Las Vegas, NV
    Former Employee - Technical Account Manager in Las Vegas, NV
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at TELUS full-time (More than a year)

    Pros

    The team was very close knit and we worked remotely but hand in hand with Google employees at their various Corporate locations, including Mountain View, Chicago, and New York City to support high end advertising clients including Zappos and 360i. The interaction with the client base was very rewarding. Telus itself had a great volunteer services culture to the local community which I thought was fantastic!

    Cons

    The Telus Center itself had a very big issue with bathrooms (only 3 stalls and 4 urinals for males out of the entire building!) and this persisted for over two years before being addressed at a center with over 500 male employees. To their credit, they did fix this eventually by expanding one restroom and adding another additional restroom, but it languished for quite some time.

    Advice to Management

    The best advice I could have gave to Telus as a whole would be to show a bit more transparency in some decisions and managerial promotions. There seemed to be a lot of resentment from other Campaigns (not so much the Google DoubleClick Campaign) in the promotion choices. This may have been addressed since 2014, however.


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