TELUS Reviews | Glassdoor

TELUS Reviews

Updated August 9, 2017
358 reviews

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5.0
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Jeff Puritt
27 Ratings

358 Employee Reviews

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Pros
Cons
More Pros and Cons

  1. "Csr"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Las Vegas, NV
    Former Employee - Customer Service Representative in Las Vegas, NV
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I worked at TELUS full-time (More than 3 years)

    Pros

    Embrace Change grwat experience an training

    Cons

    Not enough room for advancing

    Advice to Management

    Nothing negative to say thanks for the experience


  2. "Technical Support Representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Technical Support Representative in Austin, TX
    Current Employee - Technical Support Representative in Austin, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at TELUS full-time (Less than a year)

    Pros

    They genuinely want to help you grow as an individual. They understand, you may move on to another job, or may choose to make a career out of the call center... and this is fine. They still build you up, for whatever your next step is.

    Cons

    It's actually not a con, at all. However, if you are not able to be flexible with your availability, you may want to consult leadership before you decide to become part of Telus International.

    Advice to Management

    Keep being so open, honest, and welcoming of individuality.

  3. "Excellent Place to Work!!!!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Las Vegas, NV
    Former Employee - Anonymous Employee in Las Vegas, NV
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at TELUS full-time (More than a year)

    Pros

    I would say the biggest pro is that the company is for the employees and cares about employee satisfaction

    Cons

    pay is low for management

    Advice to Management

    communicate better within your circle to get things done with the clients


  4. "Customer Service Representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Csr1 in Las Vegas, NV
    Former Employee - Csr1 in Las Vegas, NV
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at TELUS full-time (More than a year)

    Pros

    Unique environment
    Positive environment
    Staff perks:
    Free meals often
    Game room
    Quiet room
    Great benefits
    Quality driven
    Competitive pay

    Cons

    None to note - above average employer.

    Advice to Management

    Great Job!


  5. "excellent place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Real team work, Real leadership

    Cons

    I really enjoy my time at TELUS


  6. "Okay at the moment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - TSR in Austin, TX
    Current Employee - TSR in Austin, TX
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    bonuses, benefits, atmosphere, micro kitchen

    Cons

    late nights, weekends, open year around even on holidays


  7. Helpful (1)

    "Great Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Call Center Agent in Las Vegas, NV
    Current Employee - Call Center Agent in Las Vegas, NV
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at TELUS full-time (More than a year)

    Pros

    great coworkers and training was great

    Cons

    lots of changes and lack of communication til the last min

    Advice to Management

    more pay

  8. Helpful (1)

    "Customer Service"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Las Vegas, NV
    Former Employee - Customer Service Representative in Las Vegas, NV
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at TELUS (More than a year)

    Pros

    Great work environment nice coworkers and management

    Cons

    Overall great place to work


  9. Helpful (1)

    "CSR"

    StarStarStarStarStar
    • Work/Life Balance
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at TELUS full-time (Less than a year)

    Pros

    GREAT COMPANY, MANAGERS ARE HELPFUL AND FRIENDLY. The company is really great at promoting from within

    Cons

    Some of the managers play favorites


  10. Helpful (1)

    "Operations Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Operations Manager in Las Vegas, NV
    Current Employee - Operations Manager in Las Vegas, NV
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    We are very employee centric and our main focus is on building a happy well-engaged team to support the variety of campaigns that we have at out site. The jobs are challenging and rewarding and the team members are generally very professional and hard working people with a focus on growing their knowledge and careers. We offer a great employee development program and are always looking at how we can promote from within vs. going outside of the organization.

    Cons

    The pay is lower than at a captive call center due to campaign based financial constraints, some of the team members can be very hard to motivate and are often stuck in an entitled mindset which is further impacted by the heavy focus on team member engagement across the entire organization. Communication is a constant struggle specifically between multiple departments and Operations to ensure that consistent feedback and communications are provided to all staff members.

    Advice to Management

    Expect to work a lot in the first 6 months as a manager in the organization if you are not highly skilled in time management. Teams remain at 15 but we have heavy admin expectations resulting in long hours and scenarios that may cause you to work from home. Take some time for stress reduction we work in a fast paced highly demanding area of the industry and be self-motivating because we often get missed and rely on each other for positive reinforcement. Speak up, this is most important because if you are not vocal you are not seen as someone who is promotable... we LOVE people who bring good ideas or our of the box crazy ideas to the table.


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