TELUS Reviews | Glassdoor

TELUS Reviews

Updated June 27, 2017
1,429 reviews

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Full-time Part-time

3.6
Star Star Star Star Star
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Jeff Puritt
58 Ratings

1,429 Employee Reviews

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Pros
Cons
More Pros and Cons

  1. "Cr1"

    Star Star Star Star Star
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at TELUS part-time

    Pros

    telus has great benefits to chose from

    Cons

    tough to get full time hours


  2. "average"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Montreal, QC (Canada)
    Current Employee - Anonymous Employee in Montreal, QC (Canada)
    Recommends
    Neutral Outlook
    Disapproves of CEO

    I have been working at TELUS full-time (More than 8 years)

    Pros

    Flexibility (Mobile worker), nice people.

    Cons

    Poor Career development, bureaucratic, low pay.

  3. "Great learning experience"

    Star Star Star Star Star
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Good exposure to full sales cycle, opportunity to move up in company.

    Cons

    100% ommission means sometimes you have very low paychecks. Hard to be a high roller all the time.

    Advice to Management

    Lower commission amounts and introduce a basic salary to counter this


  4. "Telus Incident Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Incident Manager in Burnaby, BC (Canada)
    Current Employee - Incident Manager in Burnaby, BC (Canada)
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at TELUS full-time (More than 3 years)

    Pros

    Work mobile with lap top and cell phone.
    Available shifts = 5 8hr shifts, 4 10hr shifts or 3 13hr shifts.

    Cons

    Shift Work (open 24/7).
    Can become very busy


  5. "Lots of Pros, one BIG con"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Team really cares about culture. Management at least listens and are held somewhat accountable to their actions. There is always plenty of work to do. The work from home policy will work for most people. Employee phone and internet plans are nice touches. Good benefits, defined contribution pension, and employer share purchase plans are nice perks. People are generally very nice to work with. Very structured performance review and goal alignment with team and company goals. Opportunity for training is available. Diverse team (except at top management level) Last but not least big on giving back and actively encourages employees to volunteer.

    Cons

    Salaries are much below industry standards, and raises are even harder to come by. Worse yet don't expect salary increases unless you get promoted. There are folks that did not get salary raises for many years. This is in effect a pay cut because of inflation. Because of this it is unable to attract and retain top talent. The amount and complexity of the work does not equate to more competitive salary


  6. "Product Manager, Business Solutions"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Flexible work style, Good brand in the market. Access to apply to many different roles in different regions.

    Cons

    Toxic work culture. Bully's are rewarded. Women are rarely promoted even when in competition with less competent men. No time or budget given for training.

    Advice to Management

    Complete revamp required of Culture starting at the Top to drive productivity and loyalty. Be serious about giving training and promoting. Change performance review process.


  7. "Payroll Specialist"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at TELUS full-time

    Pros

    Great salary and benefits, opportunity to grow, help with training. Overall good atmosphere. Great place to work

    Cons

    Union environment and lots of old timers bringing negative and slack in the workplace. They will all retire soon and we will be golden.

  8. "Call Centre Representative"

    Star Star Star Star Star
    • Career Opportunities
    • Comp & Benefits
    Former Employee - Sales & Service Representative in Edmonton, AB (Canada)
    Former Employee - Sales & Service Representative in Edmonton, AB (Canada)
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at TELUS (More than a year)

    Pros

    -Base pay is really good -Possibility for sales incentives -Unionized Job

    Cons

    -No work life balance -Schedule is unconcerned with employees life -Managers just want to please their own managers -A conspiracy-like atmosphere

    Advice to Management

    Here is a copy of my letter of resignation:

    Please accept my resignation from my duties at Telus Communications effective immediately. Unfortunately, Telus’ inability and unwillingness to offer me any reduced scheduling flexibility put me in a position where I cannot fulfill my work duties while offer my family the time and support they deserve.

    I am hoping that, in the near future, Telus will understand the importance of work-life balance and its impact on employee retention. I was left with no choices, no support and no option except accepting whatever the scheduling team decides regarding my schedule. Hiring employees on a part-time basis and forcing them to work full-time hours shows no concern about anything but Telus’ need.

    Rejecting to endorse my bids for a reduced scheduling twice made it clear that I have to make the hard choice between my family and Telus.

    I put a great amount of effort, month after month, to accommodate work at Telus, especially during the first three months of training, but it was clear that the efforts do not matter and that a complete obedience to Telus rules is what the company wanted.

    I am leaving any Telus property currently in my possession on my desk.


  9. "Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I worked at TELUS full-time

    Pros

    Good people to work with

    Cons

    Too big, constant need to trim resources

    Advice to Management

    Retrain good people


  10. "TELUS IT"

    Star Star Star Star Star
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at TELUS full-time

    Pros

    Excellent benefits, profit sharing and stock options.

    Cons

    It's difficult to get recognized in a very large company.

    Advice to Management

    Management changes too often. Keep managers assigned to a business unit or project longer than a year to improve consistency.


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