TELUS Reviews | Glassdoor

TELUS Reviews

Updated May 23, 2017
1,387 reviews

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1,387 Employee Reviews

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  1. "Potential to be great overshadowed by poor management of facility and campaigns"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Tech Support Representative in Las Vegas, NV
    Current Employee - Tech Support Representative in Las Vegas, NV

    I have been working at TELUS full-time (More than a year)

    Pros

    Hourly pay, opportunity for advancement, shift flexibility and they no longer do shift bids so you can have shift consistency.

    Cons

    Dirty facility, revolving door on campaigns, asked to do extra work without a title change therefore they do not increase your pay. They have bed bugs and the vent system smells like mold or a dead rodent depending on where you sit.

    Advice to Management

    Advice is to recruiting. This is not an episode of Iyanla Fix my Life. Hire qualified people who value professionalism and how they present themselves on and off the clock. Maybe you would not have bed bugs if you did not allow people to bring their whole household to cubicles that they share with other people. You also need to invest in your team as much as you allegedly invest in the building.


  2. "Telus NOC Center"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Technical Support Technician in Las Vegas, NV
    Current Employee - Technical Support Technician in Las Vegas, NV
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I have been working at TELUS full-time (More than a year)

    Pros

    Variety of cultures and people work together with very few issues.

    Cons

    Poor management oversight and enforcement of SOP.

    Advice to Management

    Create a new position such as a MOD whose soul purpose is to watch for the employees that take advantage of the system and waste time, hurting everyone on the floor.


  3. "Support Rep"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Las Vegas, NV
    Current Employee - Customer Service Representative in Las Vegas, NV
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at TELUS (More than a year)

    Pros

    Friendly environment
    Pay was really good.
    Great first or second job for folks.

    Cons

    Big selling point for me was career advancement, however they hired four supervisors from the date I started till the day I moved on, not one came from the floor.

    Senior Management seemed more concerned with the relationship with the client, rather than the customers, which leads to inefficient process being incorporated that does not serve the customer, but rather the client (i.e. conflicts with customer first mentality they preach).

    Advice to Management

    Do not make promises about hiring from within and subsequently hire a bunch of supervisors who have less experience than some of your agents. Focus on the customer and the client will be happy, instead of the other way around. Several process were created for Googles data needs which hinders customer service.


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  5. "Technical Support Representative"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Technical Support Representative in Austin, TX
    Current Employee - Technical Support Representative in Austin, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at TELUS full-time (Less than a year)

    Pros

    They genuinely want to help you grow as an individual. They understand, you may move on to another job, or may choose to make a career out of the call center... and this is fine. They still build you up, for whatever your next step is.

    Cons

    It's actually not a con, at all. However, if you are not able to be flexible with your availability, you may want to consult leadership before you decide to become part of Telus International.

    Advice to Management

    Keep being so open, honest, and welcoming of individuality.


  6. "Stable Work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Las Vegas, NV
    Former Employee - Customer Service Representative in Las Vegas, NV
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at TELUS full-time (More than a year)

    Pros

    Easy job to get. Very nice facility. Open opportunities to move up with hard work. Management listens to employees

    Cons

    Given schedules are based upon performance. Sometimes not a good thing because metrics are very objective and cannot account for some intricacies.


  7. "Excellent Place to Work!!!!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Las Vegas, NV
    Former Employee - Anonymous Employee in Las Vegas, NV
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at TELUS full-time (More than a year)

    Pros

    I would say the biggest pro is that the company is for the employees and cares about employee satisfaction

    Cons

    pay is low for management

    Advice to Management

    communicate better within your circle to get things done with the clients


  8. "Worked on the Google DoubleClick Campaign"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Technical Account Manager in Las Vegas, NV
    Former Employee - Technical Account Manager in Las Vegas, NV
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at TELUS full-time (More than a year)

    Pros

    The team was very close knit and we worked remotely but hand in hand with Google employees at their various Corporate locations, including Mountain View, Chicago, and New York City to support high end advertising clients including Zappos and 360i. The interaction with the client base was very rewarding. Telus itself had a great volunteer services culture to the local community which I thought was fantastic!

    Cons

    The Telus Center itself had a very big issue with bathrooms (only 3 stalls and 4 urinals for males out of the entire building!) and this persisted for over two years before being addressed at a center with over 500 male employees. To their credit, they did fix this eventually by expanding one restroom and adding another additional restroom, but it languished for quite some time.

    Advice to Management

    The best advice I could have gave to Telus as a whole would be to show a bit more transparency in some decisions and managerial promotions. There seemed to be a lot of resentment from other Campaigns (not so much the Google DoubleClick Campaign) in the promotion choices. This may have been addressed since 2014, however.


  9. "Flex Availibilty"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Technology Specialist in Las Vegas, NV
    Current Employee - Technology Specialist in Las Vegas, NV
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at TELUS full-time (More than a year)

    Pros

    Great pay, great staff. Everyone is awesome here beside the typical call center drama. But if you manage to steer clear of it - you'll grow and be just fine. Lots of Overtime for hourly positions.

    Cons

    Must have open availability. Don't expect for them to work around your life. 24 hour call center so you schedule can land anywhere through out the day.


  10. "Customer Service Representative"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Csr1 in Las Vegas, NV
    Former Employee - Csr1 in Las Vegas, NV
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at TELUS full-time (More than a year)

    Pros

    Unique environment
    Positive environment
    Staff perks:
    Free meals often
    Game room
    Quiet room
    Great benefits
    Quality driven
    Competitive pay

    Cons

    None to note - above average employer.

    Advice to Management

    Great Job!


  11. Helpful (4)

    "The Future is Not Friendly"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Las Vegas, NV
    Former Employee - Anonymous Employee in Las Vegas, NV
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at TELUS full-time (More than a year)

    Pros

    Beautiful location in Las Vegas, they have a gym, game room, and a nice cafeteria. Most of the employees are good people and mean well. Volunteer event in the fall is cool. Looks good on paper, very nice website.

    Cons

    Very unprofessional environment, it's a call center but the level of stupidity that goes on is incredible. They implement useless programs such as the "global risk of leaving" tool, instead of training their supervisors to properly manage/communicate.

    They allow people to stay who have demonstrated unethical, unprofessional, and racist behavior while they let the good people leave.
    They mess up your benefits like cancelling your coverage while you still work there and the benefits portal works from time to time, they try to not pay your claims when you use the "company paid" reimbursement accounts. They also mess up your pay because supervisors aren't doing their jobs. And yet they wonder why attrition is so high...

    Advice to Management

    Hire better, terminate those who have shown they do not follow your "TELUS Values" and in turn you might be able to retain better.


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