TELUS Reviews | Glassdoor

TELUS Reviews

Updated February 21, 2017
1,289 reviews

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Full-time Part-time

1,289 Employee Reviews

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Pros
Cons
  • work life balance could be better (in 68 reviews)

  • Work from home "workstyles" definitely not for everybody (in 13 reviews)

More Pros and Cons

  1. "Worked on the Google DoubleClick Campaign"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Technical Account Manager in Las Vegas, NV
    Former Employee - Technical Account Manager in Las Vegas, NV
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at TELUS full-time (More than a year)

    Pros

    The team was very close knit and we worked remotely but hand in hand with Google employees at their various Corporate locations, including Mountain View, Chicago, and New York City to support high end advertising clients including Zappos and 360i. The interaction with the client base was very rewarding. Telus itself had a great volunteer services culture to the local community which I thought was fantastic!

    Cons

    The Telus Center itself had a very big issue with bathrooms (only 3 stalls and 4 urinals for males out of the entire building!) and this persisted for over two years before being addressed at a center with over 500 male employees. To their credit, they did fix this eventually by expanding one restroom and adding another additional restroom, but it languished for quite some time.

    Advice to Management

    The best advice I could have gave to Telus as a whole would be to show a bit more transparency in some decisions and managerial promotions. There seemed to be a lot of resentment from other Campaigns (not so much the Google DoubleClick Campaign) in the promotion choices. This may have been addressed since 2014, however.


  2. "Flex Availibilty"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Technology Specialist in Las Vegas, NV
    Current Employee - Technology Specialist in Las Vegas, NV
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at TELUS full-time (More than a year)

    Pros

    Great pay, great staff. Everyone is awesome here beside the typical call center drama. But if you manage to steer clear of it - you'll grow and be just fine. Lots of Overtime for hourly positions.

    Cons

    Must have open availability. Don't expect for them to work around your life. 24 hour call center so you schedule can land anywhere through out the day.


  3. "Technical Services Representative"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at TELUS full-time

    Pros

    Strong supervisors that will help you. Free snacks.

    Cons

    They promote without experience. You are a third party, so nothing ever gets done to make your life easier. Standards shift constantly.


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  5. "Customer Service Representative"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Csr1 in Las Vegas, NV
    Former Employee - Csr1 in Las Vegas, NV
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at TELUS full-time (More than a year)

    Pros

    Unique environment
    Positive environment
    Staff perks:
    Free meals often
    Game room
    Quiet room
    Great benefits
    Quality driven
    Competitive pay

    Cons

    None to note - above average employer.

    Advice to Management

    Great Job!


  6. "excellent place to work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Real team work, Real leadership

    Cons

    I really enjoy my time at TELUS


  7. Helpful (4)

    "The Future is Not Friendly"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Las Vegas, NV
    Former Employee - Anonymous Employee in Las Vegas, NV
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at TELUS full-time (More than a year)

    Pros

    Beautiful location in Las Vegas, they have a gym, game room, and a nice cafeteria. Most of the employees are good people and mean well. Volunteer event in the fall is cool. Looks good on paper, very nice website.

    Cons

    Very unprofessional environment, it's a call center but the level of stupidity that goes on is incredible. They implement useless programs such as the "global risk of leaving" tool, instead of training their supervisors to properly manage/communicate.

    They allow people to stay who have demonstrated unethical, unprofessional, and racist behavior while they let the good people leave.
    They mess up your benefits like cancelling your coverage while you still work there and the benefits portal works from time to time, they try to not pay your claims when you use the "company paid" reimbursement accounts. They also mess up your pay because supervisors aren't doing their jobs. And yet they wonder why attrition is so high...

    Advice to Management

    Hire better, terminate those who have shown they do not follow your "TELUS Values" and in turn you might be able to retain better.


  8. Helpful (1)

    "High school life"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at TELUS full-time (More than 3 years)

    Pros

    Coworkers are great to work with. Very team based and good incentives just for doing your job

    Cons

    Managers pick favorites. There is also a largd amount of gossip that goes around.. Also a lot of drama and politics

    Advice to Management

    Please stop acting childish and actually act like managers. It feels like a high school environment.


  9. "Great Job"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    great environment and room for advancement

    Cons

    pay was not what I would like

    Advice to Management

    keep up the great work!


  10. Helpful (2)

    "Beware of bed bugs"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Tech Support in Las Vegas, NV
    Former Employee - Tech Support in Las Vegas, NV
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I worked at TELUS full-time (Less than a year)

    Pros

    Pay for a high turn over call center, you can wear whatever to work.

    Cons

    Bed bugs, HR, unprofessional environment, dirty desks, training. Be prepared to share nasty headsets with earwax in them, desk hop. Training is like being in a subsitute class. You will learn 15% of what you need to do. You are just a seat filler. Working for google, while hiding how things really are when google comes to visit. I wont be surprised when they lose the Google account. And since you can wear anything such as: house shoes, pjs, gym attire, people roll out of bed and come to work. When the bed bugs overwhelm you, you get to go on non paid time to shower, clean your bites, go to their clinic ans get RX cream and just push through it and hope you dont bring them home. GROSS!

    Advice to Management

    No advice, high turn over, even in management. Its just a paycheck here.


  11. Helpful (1)

    "Great Work Environment, Lacking Pay Scale"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Yearly review and raise + yearly bonus. Developmental programs for those looking to advance. Positive environment. For the most part the managers and Sr Ops are all very approachable and friendly.

    Cons

    Does not pay as much as other centers. As always- there is a chance you will be working with a poor performing or inexperienced manager.

    Advice to Management

    Your Leads really do need to be paid more. An employee friendly environment is great, but most will ultimately leave to better support themselves and their families.



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