TELUS Reviews | Glassdoor

TELUS Reviews

Updated July 24, 2017
1,459 reviews

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  1. "bpo"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Technical Support Specialist in Las Vegas, NV
    Former Employee - Technical Support Specialist in Las Vegas, NV
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at TELUS (More than 10 years)

    Pros

    comprehensive training and an amazing benefits package

    Cons

    A lot of fluff, sell you dreams.

    Advice to Management

    consistency, show some


  2. "Support Rep"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Las Vegas, NV
    Current Employee - Customer Service Representative in Las Vegas, NV
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at TELUS (More than a year)

    Pros

    Friendly environment
    Pay was really good.
    Great first or second job for folks.

    Cons

    Big selling point for me was career advancement, however they hired four supervisors from the date I started till the day I moved on, not one came from the floor.

    Senior Management seemed more concerned with the relationship with the client, rather than the customers, which leads to inefficient process being incorporated that does not serve the customer, but rather the client (i.e. conflicts with customer first mentality they preach).

    Advice to Management

    Do not make promises about hiring from within and subsequently hire a bunch of supervisors who have less experience than some of your agents. Focus on the customer and the client will be happy, instead of the other way around. Several process were created for Googles data needs which hinders customer service.

  3. "Telus NOC Center"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Technical Support Technician in Las Vegas, NV
    Current Employee - Technical Support Technician in Las Vegas, NV
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I have been working at TELUS full-time (More than a year)

    Pros

    Variety of cultures and people work together with very few issues.

    Cons

    Poor management oversight and enforcement of SOP.

    Advice to Management

    Create a new position such as a MOD whose soul purpose is to watch for the employees that take advantage of the system and waste time, hurting everyone on the floor.


  4. "Technical Support Representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Technical Support Representative in Austin, TX
    Current Employee - Technical Support Representative in Austin, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at TELUS full-time (Less than a year)

    Pros

    They genuinely want to help you grow as an individual. They understand, you may move on to another job, or may choose to make a career out of the call center... and this is fine. They still build you up, for whatever your next step is.

    Cons

    It's actually not a con, at all. However, if you are not able to be flexible with your availability, you may want to consult leadership before you decide to become part of Telus International.

    Advice to Management

    Keep being so open, honest, and welcoming of individuality.


  5. ""Okay""

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at TELUS full-time

    Pros

    For the most part, you'll meet a lot of cool people, including team leaders and your fellow agents; pretty awesome amenities and a big lunch cafeteria for you to relax during breaks and on lunch.

    Cons

    There's a bit too much favoritism happening; be wary of management trying to get rid of you from out of the blue. It can also feel as though no one's really there to help you to perform better.

    Advice to Management

    Be honest with agents and implement action plans for both all branches of the business, team leaders, quality control, and most importantly, the front-line agents.


  6. "Stable Work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Las Vegas, NV
    Former Employee - Customer Service Representative in Las Vegas, NV
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at TELUS full-time (More than a year)

    Pros

    Easy job to get. Very nice facility. Open opportunities to move up with hard work. Management listens to employees

    Cons

    Given schedules are based upon performance. Sometimes not a good thing because metrics are very objective and cannot account for some intricacies.


  7. "Okay experience but management is crooked"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Negative Outlook
    Disapproves of CEO

    I worked at TELUS full-time

    Pros

    Good client with Google, nice facility

    Cons

    Management will hire you if you're an attractive guy, but expect to put out booty if you want keep your job.

    Advice to Management

    Butts aren't everything in a work environment, although they are important.

  8. "Excellent Place to Work!!!!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Las Vegas, NV
    Former Employee - Anonymous Employee in Las Vegas, NV
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at TELUS full-time (More than a year)

    Pros

    I would say the biggest pro is that the company is for the employees and cares about employee satisfaction

    Cons

    pay is low for management

    Advice to Management

    communicate better within your circle to get things done with the clients


  9. "Worked on the Google DoubleClick Campaign"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Technical Account Manager in Las Vegas, NV
    Former Employee - Technical Account Manager in Las Vegas, NV
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at TELUS full-time (More than a year)

    Pros

    The team was very close knit and we worked remotely but hand in hand with Google employees at their various Corporate locations, including Mountain View, Chicago, and New York City to support high end advertising clients including Zappos and 360i. The interaction with the client base was very rewarding. Telus itself had a great volunteer services culture to the local community which I thought was fantastic!

    Cons

    The Telus Center itself had a very big issue with bathrooms (only 3 stalls and 4 urinals for males out of the entire building!) and this persisted for over two years before being addressed at a center with over 500 male employees. To their credit, they did fix this eventually by expanding one restroom and adding another additional restroom, but it languished for quite some time.

    Advice to Management

    The best advice I could have gave to Telus as a whole would be to show a bit more transparency in some decisions and managerial promotions. There seemed to be a lot of resentment from other Campaigns (not so much the Google DoubleClick Campaign) in the promotion choices. This may have been addressed since 2014, however.


  10. "Flex Availibilty"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Technology Specialist in Las Vegas, NV
    Current Employee - Technology Specialist in Las Vegas, NV
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at TELUS full-time (More than a year)

    Pros

    Great pay, great staff. Everyone is awesome here beside the typical call center drama. But if you manage to steer clear of it - you'll grow and be just fine. Lots of Overtime for hourly positions.

    Cons

    Must have open availability. Don't expect for them to work around your life. 24 hour call center so you schedule can land anywhere through out the day.


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