TELUS Reviews | Glassdoor

TELUS Reviews

Updated April 28, 2017
1,355 reviews

Filter

Filter

Full-time Part-time

1,355 Employee Reviews

Sort: Popular Rating Date

Pros
Cons
More Pros and Cons

  1. Helpful (2)

    "They only act like they care."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Las Vegas, NV
    Current Employee - Anonymous Employee in Las Vegas, NV
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at TELUS full-time (More than a year)

    Pros

    Pretty competitive pay depending on the campaign, and they have a benefits package, even if it isn't all that great.

    Cons

    I've worked at Telus going on two years now. I've spent that time pouring myself into the position, doing everything I could go improve things for our customers and my colleagues. I really thought that the company cared about their employees. I was drinking the kool aid.

    I finally opened my eyes and realized that we were all just s bunch of numbers to them. Good agents are getting the will go succeed kicked out of them by mostly indifferent leadership. Sometimes you'll get a lead that knows what recognition is, but if you ever want praise for your work then you'll mostly be out of luck.

    They preach these Telus Values, "Embrace Change" being chief among them. That's code word for deal with it and quit complaining about the ridiculous procedures and bull we bury you in.

    Advice to Management

    The vast majority of people leave a job, not because of the work, but because of the management team. You need to take a hard look at the team you have in place. They're mostly absent, indifferent, and couldn't care any less about their agents. They're too busy brown-nosing with the OMs to take care of their teams.


  2. "A Great Environment"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Agent in Austin, TX
    Current Employee - Customer Service Agent in Austin, TX
    Recommends
    Positive Outlook

    I have been working at TELUS full-time (Less than a year)

    Pros

    A family orientated environment, Peaceful work area's, Understanding staff, Competitive Wages, Awesome Benefits, Awesome incentives

    Cons

    Only one in Texas, So far away from my home (personal of course)

    Advice to Management

    KEEP UP THE GREAT WORK


  3. Helpful (2)

    "Operations Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Operations Manager in Las Vegas, NV
    Current Employee - Operations Manager in Las Vegas, NV
    Doesn't Recommend
    Negative Outlook

    I have been working at TELUS full-time (More than 3 years)

    Pros

    Dress code, other than that it's a big Joke!

    Cons

    Everything! Pick your worse employer and know that's the best case scenario.

    Advice to Management

    Fire all of the HR team and start over!


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. "Hard Worker"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Tech Support Representative in Las Vegas, NV
    Current Employee - Tech Support Representative in Las Vegas, NV
    Recommends
    Positive Outlook

    I have been working at TELUS full-time (Less than a year)

    Pros

    Telus actually cares about their employees

    Cons

    Not many cons to mention


  6. "customer service rep"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service in Las Vegas, NV
    Former Employee - Customer Service in Las Vegas, NV
    Recommends
    Positive Outlook

    I worked at TELUS full-time (More than a year)

    Pros

    The company does a lot of fun activities for the employees to keep Moral up and there is always an open door policy with all of managment.

    Cons

    The Pay can be better


  7. "Team leader"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Team Leader in Las Vegas, NV
    Current Employee - Team Leader in Las Vegas, NV
    Recommends
    Positive Outlook

    I have been working at TELUS full-time (More than a year)

    Pros

    Great environment!!! Great leadership team that keeps everyone motivated to do a better job.

    Cons

    Too many new people hired that are not so desirable. They are starting to flush out so it is getting better.

    Advice to Management

    Keep up the great work!!!! You guys make the job worth getting up for.


  8. Helpful (2)

    "Google Wallet Specialist"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Wallet Specialist in Las Vegas, NV
    Current Employee - Wallet Specialist in Las Vegas, NV
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    None to mention; a quick 12-13 hr job. No one stays longer than 6 months

    Cons

    Occurrence system; No family time; managment suck; all idiot with no college degrees.

    Advice to Management

    bring back flex time


  9. Helpful (3)

    "All look aid no substance."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Google Wallet Customer Service in Las Vegas, NV
    Former Employee - Google Wallet Customer Service in Las Vegas, NV
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at TELUS full-time (Less than a year)

    Pros

    Employee focused. Lots of odd people find it home. Friendly. Lots of low level perks. Decent pay for a call center.

    Cons

    HR and management dishonest. Vegas is showpiece sell cheap overseas tech support. Always trying to get over on Client. Rely on personalities rather than substance.

    Advice to Management

    Try keeping commitments, do what you say you're going to do, and walk the walk.


  10. Helpful (1)

    "Csr"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service and Sales Associate in Reno, NV
    Former Employee - Customer Service and Sales Associate in Reno, NV

    I worked at TELUS (More than a year)

    Pros

    Nice environment to work with, specially friday perks

    Cons

    Nothing much to say against the company


  11. Helpful (1)

    "call center environment"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service and Sales Associate in Reno, NV
    Former Employee - Customer Service and Sales Associate in Reno, NV

    I worked at TELUS full-time (More than a year)

    Pros

    competitive work place, full of perks, good work environment, training being provided for every whenever there is change in promotions or plans

    Cons

    system issues that delays increases your handling time.


Showing 1,355 of 1,425 reviews
Reset Filters