TELUS Reviews | Glassdoor

TELUS Reviews

Updated January 16, 2018
1,637 reviews

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1,637 Employee Reviews

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  1. Helpful (1)

    "Awesome place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Tier II TSR in Las Vegas, NV
    Former Employee - Tier II TSR in Las Vegas, NV
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at TELUS full-time (More than a year)

    Pros

    Fun, open minded work environment

    Cons

    Tends to side with client when it comes to disputes with client customers without doing full investigation to see who was in the wrong

    Advice to Management

    If an abusive customer lodges a complaint, pull all interactions with all agents to determine continued employment of quality agents and lower the attrition rate


  2. Helpful (1)

    "Not a good Place"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Tech Support in Las Vegas, NV
    Former Employee - Tech Support in Las Vegas, NV
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at TELUS full-time (Less than a year)

    Pros

    they have a game room and an on-site gym

    Cons

    Everything. Benefits are expensive. A lot of run around with getting hired and actually starting a training class; Was supposed to have started in Feb, but didn't start until April because they kept canceling training classes and then I get Fired during training because I was given wrong information by the trainer. Some of the employees there stated that bed bugs were an issue in the call center.

    Advice to Management

    No advice because they won't listen or care

  3. "Telus"

    StarStarStarStarStar
    • Work/Life Balance
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at TELUS (Less than a year)

    Pros

    Pay was really good there. A lot of overtime.

    Cons

    Management needs to be more involved with agents.


  4. "Fun environment if associated with the right people. Can have a high school environment. Did have bed bug issue."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Services Representative in Las Vegas, NV
    Former Employee - Customer Services Representative in Las Vegas, NV
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at TELUS full-time (More than a year)

    Pros

    Good pay, game room, beautiful facility, the management team is amazing and understanding, community oriented with their day of giving each year

    Cons

    Environment, staff, not much else. The environment that some of the staff creates can make the place a little unpleasant, even if not involved. Things are constantly Changing on some campaigns

    Advice to Management

    N/A


  5. "Great entry-level position"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Las Vegas, NV
    Current Employee - Customer Service Representative in Las Vegas, NV
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at TELUS full-time (Less than a year)

    Pros

    Good hourly. Knowledgeable employees. Safe and comfortable environment.

    Cons

    Work life balance lacking. Hard to get time off. Hard to communicate needs to upper management.

    Advice to Management

    What happened to the engagement ?


  6. "Rotation Associate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at TELUS full-time

    Pros

    The rotation program that I was in was a great program for anyone out of undergrad looking to seek diverse experiences

    Cons

    Large corporation. It takes time to get to know people and who is doing what


  7. "Team Leader"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at TELUS full-time

    Pros

    Great culture and community outreach programs.

    Cons

    Inconsistencies in communication, upper management lacks conflict management skills.

  8. "Group of overgrown childrean"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Technical Support Representative in Austin, TX
    Former Employee - Technical Support Representative in Austin, TX
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at TELUS full-time (Less than a year)

    Pros

    Snacks Snacks Snacks Snacks Snacks

    Cons

    Immature management, does not know the meaning of the words 'follow-through'. Promise numerous things, never delivers. They seem to attract immature, hypersensitive types. Horrific turnover rates.

    Advice to Management

    Grow the hell up!


  9. "Telus"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at TELUS full-time (Less than a year)

    Pros

    Excellent Customer Service and Training.

    Cons

    Poor employee relations at times.

    Advice to Management

    Don't fire people over Hearsay


  10. "Great company, bad management."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Las Vegas, NM
    Former Employee - Anonymous Employee in Las Vegas, NM
    Doesn't Recommend
    No opinion of CEO

    I worked at TELUS full-time (More than a year)

    Pros

    It's a job nothing special to it,

    Cons

    Some of the management will go out of their way to get someone fired or in trouble.

    Advice to Management

    Reform.


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