TELUS Reviews | Glassdoor

TELUS Reviews

Updated December 6, 2017
1,602 reviews

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1,602 Employee Reviews

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Pros
Cons
  • work life balance could be better (in 84 reviews)

  • The work from home program can be negative as well in the case when face-2-face meetings are necessary (in 15 reviews)

More Pros and Cons

  1. "Fun environment if associated with the right people. Can have a high school environment. Did have bed bug issue."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Services Representative in Las Vegas, NV
    Former Employee - Customer Services Representative in Las Vegas, NV
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at TELUS full-time (More than a year)

    Pros

    Good pay, game room, beautiful facility, the management team is amazing and understanding, community oriented with their day of giving each year

    Cons

    Environment, staff, not much else. The environment that some of the staff creates can make the place a little unpleasant, even if not involved. Things are constantly Changing on some campaigns

    Advice to Management

    N/A


  2. "Great entry-level position"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Las Vegas, NV
    Current Employee - Customer Service Representative in Las Vegas, NV
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at TELUS full-time (Less than a year)

    Pros

    Good hourly. Knowledgeable employees. Safe and comfortable environment.

    Cons

    Work life balance lacking. Hard to get time off. Hard to communicate needs to upper management.

    Advice to Management

    What happened to the engagement ?

  3. "Rotation Associate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at TELUS full-time

    Pros

    The rotation program that I was in was a great program for anyone out of undergrad looking to seek diverse experiences

    Cons

    Large corporation. It takes time to get to know people and who is doing what


  4. "Team Leader"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at TELUS full-time

    Pros

    Great culture and community outreach programs.

    Cons

    Inconsistencies in communication, upper management lacks conflict management skills.


  5. "Group of overgrown childrean"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Technical Support Representative in Austin, TX
    Former Employee - Technical Support Representative in Austin, TX
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at TELUS full-time (Less than a year)

    Pros

    Snacks Snacks Snacks Snacks Snacks

    Cons

    Immature management, does not know the meaning of the words 'follow-through'. Promise numerous things, never delivers. They seem to attract immature, hypersensitive types. Horrific turnover rates.

    Advice to Management

    Grow the hell up!


  6. "Telus"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at TELUS full-time (Less than a year)

    Pros

    Excellent Customer Service and Training.

    Cons

    Poor employee relations at times.

    Advice to Management

    Don't fire people over Hearsay


  7. "Great company, bad management."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Las Vegas, NM
    Former Employee - Anonymous Employee in Las Vegas, NM
    Doesn't Recommend
    No opinion of CEO

    I worked at TELUS full-time (More than a year)

    Pros

    It's a job nothing special to it,

    Cons

    Some of the management will go out of their way to get someone fired or in trouble.

    Advice to Management

    Reform.

  8. "bpo"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Technical Support Specialist in Las Vegas, NV
    Former Employee - Technical Support Specialist in Las Vegas, NV
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at TELUS (More than 10 years)

    Pros

    comprehensive training and an amazing benefits package

    Cons

    A lot of fluff, sell you dreams.

    Advice to Management

    consistency, show some


  9. "Potential to be great overshadowed by poor management of facility and campaigns"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Tech Support Representative in Las Vegas, NV
    Current Employee - Tech Support Representative in Las Vegas, NV

    I have been working at TELUS full-time (More than a year)

    Pros

    Hourly pay, opportunity for advancement, shift flexibility and they no longer do shift bids so you can have shift consistency.

    Cons

    Dirty facility, revolving door on campaigns, asked to do extra work without a title change therefore they do not increase your pay. They have bed bugs and the vent system smells like mold or a dead rodent depending on where you sit.

    Advice to Management

    Advice is to recruiting. This is not an episode of Iyanla Fix my Life. Hire qualified people who value professionalism and how they present themselves on and off the clock. Maybe you would not have bed bugs if you did not allow people to bring their whole household to cubicles that they share with other people. You also need to invest in your team as much as you allegedly invest in the building.


  10. "Support Rep"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Las Vegas, NV
    Current Employee - Customer Service Representative in Las Vegas, NV
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at TELUS (More than a year)

    Pros

    Friendly environment
    Pay was really good.
    Great first or second job for folks.

    Cons

    Big selling point for me was career advancement, however they hired four supervisors from the date I started till the day I moved on, not one came from the floor.

    Senior Management seemed more concerned with the relationship with the client, rather than the customers, which leads to inefficient process being incorporated that does not serve the customer, but rather the client (i.e. conflicts with customer first mentality they preach).

    Advice to Management

    Do not make promises about hiring from within and subsequently hire a bunch of supervisors who have less experience than some of your agents. Focus on the customer and the client will be happy, instead of the other way around. Several process were created for Googles data needs which hinders customer service.


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