TELUS Reviews | Glassdoor

TELUS Reviews

Updated October 18, 2017
1,534 reviews

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1,534 Employee Reviews

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Pros
Cons
  • work life balance could be better (in 80 reviews)

  • The work from home program can be negative as well in the case when face-2-face meetings are necessary (in 15 reviews)

More Pros and Cons

  1. Helpful (1)

    "High school life"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at TELUS full-time (More than 3 years)

    Pros

    Coworkers are great to work with. Very team based and good incentives just for doing your job

    Cons

    Managers pick favorites. There is also a largd amount of gossip that goes around.. Also a lot of drama and politics

    Advice to Management

    Please stop acting childish and actually act like managers. It feels like a high school environment.


  2. "Great Job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    great environment and room for advancement

    Cons

    pay was not what I would like

    Advice to Management

    keep up the great work!

  3. Helpful (3)

    "Beware of bed bugs"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Tech Support in Las Vegas, NV
    Former Employee - Tech Support in Las Vegas, NV
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I worked at TELUS full-time (Less than a year)

    Pros

    Pay for a high turn over call center, you can wear whatever to work.

    Cons

    Bed bugs, HR, unprofessional environment, dirty desks, training. Be prepared to share nasty headsets with earwax in them, desk hop. Training is like being in a subsitute class. You will learn 15% of what you need to do. You are just a seat filler. Working for google, while hiding how things really are when google comes to visit. I wont be surprised when they lose the Google account. And since you can wear anything such as: house shoes, pjs, gym attire, people roll out of bed and come to work. When the bed bugs overwhelm you, you get to go on non paid time to shower, clean your bites, go to their clinic ans get RX cream and just push through it and hope you dont bring them home. GROSS!

    Advice to Management

    No advice, high turn over, even in management. Its just a paycheck here.


  4. Helpful (1)

    "Great Work Environment, Lacking Pay Scale"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Yearly review and raise + yearly bonus. Developmental programs for those looking to advance. Positive environment. For the most part the managers and Sr Ops are all very approachable and friendly.

    Cons

    Does not pay as much as other centers. As always- there is a chance you will be working with a poor performing or inexperienced manager.

    Advice to Management

    Your Leads really do need to be paid more. An employee friendly environment is great, but most will ultimately leave to better support themselves and their families.


  5. "Customer Service Rep"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Google Tech Support in Las Vegas, NV
    Current Employee - Google Tech Support in Las Vegas, NV
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at TELUS (More than a year)

    Pros

    Flexible with schedule to a certain extend. 24 hours a day open 365 days

    Cons

    There is a lot of favoritism when it comes to promoting and growing with the company. You want to be promoted be friends with the big boys.


  6. "Poor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Alta, IA
    Former Employee - Anonymous Employee in Alta, IA
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at TELUS (More than 3 years)

    Pros

    Good pay and benefits. Nothing else

    Cons

    Managers do not stand behind you. Co-workers are always to make you look bad. Bad shifts to 10 at night

    Advice to Management

    Stand behind your senior agents when a new agent is making false statements


  7. Helpful (1)

    "OK Company to work for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Csr1 in Las Vegas, NV
    Former Employee - Csr1 in Las Vegas, NV
    Recommends
    Negative Outlook
    Disapproves of CEO

    I worked at TELUS (More than 3 years)

    Pros

    Fair managers, awesome coworkers, easy job. The best part of the job to me were all the people I work with. Managers go out of their way for you.

    Cons

    Micromanagement at times (due to the client). Too many company changes that make it very difficult to embrace.

    Advice to Management

    Stop showing signs of weakness. The managers and OMs make it very clear that they are stressed out by their jobs, and it trickles down.

  8. "Okay at the moment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - TSR in Austin, TX
    Current Employee - TSR in Austin, TX
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    bonuses, benefits, atmosphere, micro kitchen

    Cons

    late nights, weekends, open year around even on holidays


  9. Helpful (1)

    "Customer Service Representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Austin, TX
    Current Employee - Customer Service Representative in Austin, TX
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at TELUS (Less than a year)

    Pros

    Free snacks and drinks. USB ports on the wall outlets in the break room, which is nice for a quick recharge.

    Cons

    Management is a joke. There is no communication between upper management, the Team Leads, and the rest of the floor. There is blatant favoritism. They will tell you that there are chances for growth, but it's a lie. They will pull you along and then tell you that you're not qualified enough, or that you don't meet some arbitrary minimum requirement that the others in that team don't have. If for some reason they have a problem with you, they will not give you any warnings whatsoever. They will go straight to the firing stage without even letting you have a word in or argue your case. They will also not tell you this personally, but they will actually just give you a call. Regarding health care, it's all overpriced for how little the pay actually is. You would think with a contract as huge as Google's, they would actually pay as much as the other call centers in the area. The building they currently have has absolutely no parking except at the very outer extremities during the week. And if you work during the weekend, they shut off the A/C. In Texas. In the summer. They recently went around fixing this by having it on, but only until around 2PM. Hope you like the smell of food, perfume, lotion, and stinky feet. The desks are really cramp, the seats are not comfortable at all, they use an actual physical phone, they have swung the PCI-compliant pendulum so far that you're not allowed pen or paper at your desk, nor physical books. They treat the reps like children. Even going as far as getting board games and legos "in case you get bored" during dead times. And heaven forbid you work night shift because they don't pay a night time differential. Team Leads will constantly threaten reps with their job because everyone else's numbers are low. It's no wonder this place has such a high turnover rate.

    Advice to Management

    Pay your reps better and replace almost every Team Lead and definitely everyone above them. They're not doing their job, they're making your reps miserable, and of course this causes people to talk.


  10. Helpful (1)

    "Great Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Call Center Agent in Las Vegas, NV
    Current Employee - Call Center Agent in Las Vegas, NV
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at TELUS full-time (More than a year)

    Pros

    great coworkers and training was great

    Cons

    lots of changes and lack of communication til the last min

    Advice to Management

    more pay


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