TELUS Reviews | Glassdoor

TELUS Reviews

Updated May 25, 2017
1,389 reviews

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Full-time Part-time

1,389 Employee Reviews

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  1. Helpful (3)

    "All look aid no substance."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Google Wallet Customer Service in Las Vegas, NV
    Former Employee - Google Wallet Customer Service in Las Vegas, NV
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at TELUS full-time (Less than a year)

    Pros

    Employee focused. Lots of odd people find it home. Friendly. Lots of low level perks. Decent pay for a call center.

    Cons

    HR and management dishonest. Vegas is showpiece sell cheap overseas tech support. Always trying to get over on Client. Rely on personalities rather than substance.

    Advice to Management

    Try keeping commitments, do what you say you're going to do, and walk the walk.


  2. Helpful (1)

    "Csr"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service and Sales Associate in Reno, NV
    Former Employee - Customer Service and Sales Associate in Reno, NV

    I worked at TELUS (More than a year)

    Pros

    Nice environment to work with, specially friday perks

    Cons

    Nothing much to say against the company


  3. Helpful (1)

    "call center environment"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service and Sales Associate in Reno, NV
    Former Employee - Customer Service and Sales Associate in Reno, NV

    I worked at TELUS full-time (More than a year)

    Pros

    competitive work place, full of perks, good work environment, training being provided for every whenever there is change in promotions or plans

    Cons

    system issues that delays increases your handling time.


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  5. Helpful (3)

    "Good with caveats..."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Project Manager in Ontario, CA
    Former Employee - Project Manager in Ontario, CA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at TELUS full-time (More than 5 years)

    Pros

    Great employee benefit package, and they do care about their employees well being to an extent. Due to the size of the organization you can end up touching a lot of different aspects of the business and there are lots of learning opportunities and developmental opportunities available. Flexible work styles is a major selling point.

    Cons

    Moving up the ladder is very difficult. The company likes to hire externally or through referrals rather than promote from within most of the time. Salary increase is 10% max per promotion without escalation to the VP level. Management does not often take the initiative to discuss your career so you have to keep it front and center on your own.


  6. Helpful (1)

    "Customer Service Representative"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in East Las Vegas, NV
    Current Employee - Customer Service Representative in East Las Vegas, NV
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Friendly work environment and assistance in becoming a better agent.

    Cons

    Changes aren't implemented by agents.

    Advice to Management

    Allow agents to help the business grow.


  7. Helpful (6)

    "One of the worst companies I have worked for."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Operator in Las Vegas, NV
    Former Employee - Operator in Las Vegas, NV
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I worked at TELUS full-time (More than 3 years)

    Pros

    There aren't any . You haven't earned any. I feel sorry for the people still there.

    Cons

    Poor mangement, favoritism, sexual harassment, they aren't willing to pay enough to keep good people.

    Advice to Management

    You should be fired !!!!! Then hire people who really have integrity, not who can answer that integrity test you have which is a farce.


  8. Helpful (5)

    "Terrible company does not care about employees they open campaigns then send the job overseas."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Las Vegas, NV
    Former Employee - Customer Service Representative in Las Vegas, NV
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I worked at TELUS full-time (More than a year)

    Pros

    Laid back food trucks you can wear casual clothing. Some co workers are nice.

    Cons

    Bad management low pay the worst thing about Telus is once you start working maybe a year they lay everyone off and send your job overseas. DONT WASTE YOUR TIME.

    Advice to Management

    Hire manager's that can speak and write in English and keep the jobs here in the USA.


  9. Helpful (3)

    "Jawbone"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Las Vegas, NV
    Former Employee - Customer Service Representative in Las Vegas, NV
    Doesn't Recommend
    Negative Outlook

    Pros

    Nothing whatsoever this place was by far the worst place I've worked

    Cons

    The people, the customers, the hours, the pay, management, the politics

    Advice to Management

    Fond a better OM someone who isn't friends with people in HR and violates laws. The system in place sucks


  10. Helpful (5)

    "Co-workers are the reason I've stayed so long."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Team Leader in Las Vegas, NV
    Current Employee - Team Leader in Las Vegas, NV
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at TELUS full-time (More than 3 years)

    Pros

    The culture is amazing (When they hire people who actually believe in it)
    My co-workers are friendly and supportive.

    Cons

    Sr leadership have a tendency to be sexist when making hiring decisions. If you're a women in leadership and disagree with anyone, it is always considered an emotional reaction rather than one based on logic. Sexual harassment and ethic complaints won't prevent someone from being promoted and are largely ignored.

    They wait till our company wide survey is over to make or announce unfavorable news. Perception is everything here and if you get pegged as being one way it will take many years before it even begins to change.

    Advice to Management

    Think big picture when making your hiring decisions. One bad leader can destroy everything you've worked for.


  11. Helpful (1)

    "like the company alot"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Las Vegas, NV
    Current Employee - Anonymous Employee in Las Vegas, NV
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    good pay and breaks and lunches

    Cons

    benefits not thar great to expensive

    Advice to Management

    n/a


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