TELUS Reviews in Vancouver, BC | Glassdoor

TELUS Vancouver Reviews

Updated July 20, 2017
16 reviews

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Vancouver, BC, Canada Area (Canada)

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Jeff Puritt
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16 Employee Reviews

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  1. "Client Project Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Contractor - Client Project Manager in Vancouver, BC (Canada)
    Former Contractor - Client Project Manager in Vancouver, BC (Canada)
    Doesn't Recommend

    I worked at TELUS as a contractor (More than a year)

    Pros

    Dynamic, fluid environment requiring immense concentration and capability of juggling and managing multiple pressing priorities. If you can survive here you can do so anywhere.

    Cons

    Highly political. CPMs are basically like gladiators, totally expendable. Some of their biggest client relationships are hostile at the corporate level and don't want Telus involved in their projects, so their project leads will go out of their way to cause you to make a mistake so they can castigate Telus. Telus more than happy to let you take the blame. A tiny perceived mistake on a tiny project can leave you in dire straits even if you are valued as a CPM on much larger projects. Management style is harsh. Will interrupt you mid-stream even if one of your clients needs you for something urgent. Excessive, often unnecessary paperwork is constant. You are expected to put in long hours, often without getting paid for them, especially if the budget didn't have the hours set aside. Even if you know that you will need more hours than the program manager or client thinks is required for a project it often won't be approved but you'look still be expected to work them. Program managers humiliate PMs all the time, only looking to cover for themselves. High churn through PMs.

    Advice to Management

    Get some training in managing people, seriously. Trust your PMs. Don't backstab.


  2. Helpful (1)

    "Where technology careers go to die"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Developer Analyst in Vancouver, BC (Canada)
    Former Employee - Developer Analyst in Vancouver, BC (Canada)
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I worked at TELUS full-time (More than a year)

    Pros

    -Nobody can touch Telus' extended health/dental plans, and pension/share purchase match options are a nice plus. While I can't recommend working there solely for the health benefits, they're an excellent reason why many stay.
    -If you're the type who wants a 9-5 gig where expectations are low while you wait to retire, this is a great spot- many professionals work from home, and projects of any substance are handled by more skilled offshore teams or vendors.
    - Has a virtual monopoly on telecom in Western Canada. Unless your job gets moved offshore or you get hit with many of the constant reorganizations, it's pretty safe to say you'll be there a while.

    Cons

    - Don't believe the marketing, customers are only a source of revenue- and employees are only an expense. If you're looking for somewhere where you'll be valued for your contributions and want to make a difference, this isn't the right culture. Corporate and leadership actions consistently contradict the purported values of the organization and public-facing message.
    - Compensation is significantly below market. Union members need to fight tooth and nail for every penny or day off, and non-union professionals have wages frozen. Service discount benefits have been reduced greatly for cost savings and come with strings attached. With the exception of a portion of the health plans, everything, even a coffee, comes at a cost.
    - People advance by waiting for someone to retire, very difficult to even move laterally.
    - Teams are barely productive, as efforts are spent simply to maintain heavyweight process
    - Technology is extremely dated with very little incentive, willingness, (and as a result, skill) to change. Don't believe the innovation hype.

    Advice to Management

    Show integrity in how you acknowledge team members as human beings deserving of fair market compensation and recognition, regardless of what country they are from.

  3. Helpful (2)

    "Account Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Vancouver, BC (Canada)
    Former Employee - Anonymous Employee in Vancouver, BC (Canada)

    I worked at TELUS full-time (More than 10 years)

    Pros

    TELUS used to offer good opportunities to grow and build a career

    Cons

    Management is a gong show and use fear as a key motivation tool. No support, no help, no fun, just yelling and fear to make you sell more. So many Re-Orgs, every six months it seems a new re-org kills any rapport with clients. Most customer meetings start with apologies for the first 20 minutes about service issues.

    Advice to Management

    Clean up upper middle management, re-org after re-org, so many egos, and sociopaths running the zoo


  4. Helpful (1)

    "Translations technician"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Network Technician in Vancouver, BC (Canada)
    Current Employee - Network Technician in Vancouver, BC (Canada)
    Doesn't Recommend

    I have been working at TELUS full-time (More than 8 years)

    Pros

    Work from home
    Health benefits
    Paid vacation
    Decent starting salary

    Cons

    Small bonuses
    Heavy workload
    No chance for advancement
    Capped salary

    Advice to Management

    N/A


  5. Helpful (3)

    "Good pay for the worst job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Client Care Representative in Burnaby, BC (Canada)
    Former Employee - Client Care Representative in Burnaby, BC (Canada)
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at TELUS full-time

    Pros

    For an entry level job you have the ability to earn over $60k+ per year by working a lot of overtime if it's available.

    Cons

    Micromanaging is a huge con. Lack of transparency. although you might think a call centre job might be easy it's incredibly exhausting. Employees often discuss the horrible call centre culture.

    Advice to Management

    Focus on more authentic ways to engage your employees. Also, maybe the executive team should take a pay cut before cutting 1,500 jobs in order to increase shareholder dividends.


  6. Helpful (2)

    "Technology Specialist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Technology Analyst in Burnaby, BC (Canada)
    Former Employee - Senior Technology Analyst in Burnaby, BC (Canada)
    Doesn't Recommend
    No opinion of CEO

    I worked at TELUS full-time

    Pros

    Working from home 4x a week and once in a week is perk with VoIP phone, laptop, big screen dual monitor providing remote support to external clients

    Cons

    Working on 24/7 environment and shift work on 12.5 hrs shift is a killer. Macro manage tactics sometime is way too much even if your productivity and meeting SLA and high stats. Stressful environment and management seems to treat you like a robot or toy soidier

    Advice to Management

    Chill and give your workers a breathing room so as not choke on the job and not macro manage so much specially when calls and tickets queues are heavy


  7. Helpful (3)

    "Account Manager/Realty Program"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Executive in Vancouver, BC (Canada)
    Former Employee - Account Executive in Vancouver, BC (Canada)
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at TELUS full-time

    Pros

    Work from home, provided computer and cell phone.

    Cons

    Major micro Management. Felt like we were not trusted to do our jobs. Continuously threatened to lose our jobs. Impossible goals and targets.
    Jobs cancelled for an entire province without any notice, and in a very underhanded way.

    Advice to Management

    Let the people you hire use their experience, and professionalism to do their jobs. Work with them, instead of against them with constant threats.

  8. Helpful (4)

    "Horribly managed company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Contract in Burnaby, BC (Canada)
    Former Employee - Contract in Burnaby, BC (Canada)
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at TELUS full-time (Less than a year)

    Pros

    Located next to several nice restaurants & shops

    Cons

    Poor communication
    Hire/fire mentality
    Extremely low morale
    Disgruntled employees refuse to assist new hires and contractors, adding to low morale and high turnover

    Advice to Management

    Take management courses, as it is clear that very few managers have ever taken any sort of management class, course or even read a free article about management online.


  9. Helpful (1)

    "Very poor project management and cross team communications"

    StarStarStarStarStar
    Former Employee - Senior Software Engineer in Burnaby, BC (Canada)
    Former Employee - Senior Software Engineer in Burnaby, BC (Canada)

    I worked at TELUS full-time (More than 3 years)

    Pros

    Good salary and benefits. Employer compensates stocks and pensions.

    Cons

    Very low efficiency in project management and cross team collaborations. There are many different circles and produce a lots of negative energy.

    Advice to Management

    Respect employees rights when allocating resources. Get rid of people who have different ideas may not be a good leadership skill.


  10. Helpful (4)

    "Leadership under imbecile directors and managers"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Systems Analyst in Burnaby, BC (Canada)
    Former Employee - Systems Analyst in Burnaby, BC (Canada)
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at TELUS full-time (More than 5 years)

    Pros

    Great Health benefit, resonable starting salary, flexible working hours and work from home allowed.

    Cons

    Promotions and raise depend on politics and oiling. Lots of imbeciles have been promoted to directors and managers positions.

    Advice to Management

    Set aside politics.


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