TELUS Reviews in Vancouver, BC | Glassdoor

TELUS Vancouver Reviews

Updated September 20, 2017
272 reviews

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Vancouver, BC, Canada Area (Canada)

272 Employee Reviews

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Pros
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  1. "Client Project Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Contractor - Client Project Manager in Vancouver, BC (Canada)
    Former Contractor - Client Project Manager in Vancouver, BC (Canada)
    Doesn't Recommend

    I worked at TELUS as a contractor (More than a year)

    Pros

    Dynamic, fluid environment requiring immense concentration and capability of juggling and managing multiple pressing priorities. If you can survive here you can do so anywhere.

    Cons

    Highly political. CPMs are basically like gladiators, totally expendable. Some of their biggest client relationships are hostile at the corporate level and don't want Telus involved in their projects, so their project leads will go out of their way to cause you to make a mistake so they can castigate Telus. Telus more than happy to let you take the blame. A tiny perceived mistake on a tiny project can leave you in dire straits even if you are valued as a CPM on much larger projects. Management style is harsh. Will interrupt you mid-stream even if one of your clients needs you for something urgent. Excessive, often unnecessary paperwork is constant. You are expected to put in long hours, often without getting paid for them, especially if the budget didn't have the hours set aside. Even if you know that you will need more hours than the program manager or client thinks is required for a project it often won't be approved but you'look still be expected to work them. Program managers humiliate PMs all the time, only looking to cover for themselves. High churn through PMs.

    Advice to Management

    Get some training in managing people, seriously. Trust your PMs. Don't backstab.


  2. Helpful (2)

    "Where technology careers go to die"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Developer Analyst in Vancouver, BC (Canada)
    Former Employee - Developer Analyst in Vancouver, BC (Canada)
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I worked at TELUS full-time (More than a year)

    Pros

    -Nobody can touch Telus' extended health/dental plans, and pension/share purchase match options are a nice plus. While I can't recommend working there solely for the health benefits, they're an excellent reason why many stay.
    -If you're the type who wants a 9-5 gig where expectations are low while you wait to retire, this is a great spot- many professionals work from home, and projects of any substance are handled by more skilled offshore teams or vendors.
    - Has a virtual monopoly on telecom in Western Canada. Unless your job gets moved offshore or you get hit with many of the constant reorganizations, it's pretty safe to say you'll be there a while.

    Cons

    - Don't believe the marketing, customers are only a source of revenue- and employees are only an expense. If you're looking for somewhere where you'll be valued for your contributions and want to make a difference, this isn't the right culture. Corporate and leadership actions consistently contradict the purported values of the organization and public-facing message.
    - Compensation is significantly below market. Union members need to fight tooth and nail for every penny or day off, and non-union professionals have wages frozen. Service discount benefits have been reduced greatly for cost savings and come with strings attached. With the exception of a portion of the health plans, everything, even a coffee, comes at a cost.
    - People advance by waiting for someone to retire, very difficult to even move laterally.
    - Teams are barely productive, as efforts are spent simply to maintain heavyweight process
    - Technology is extremely dated with very little incentive, willingness, (and as a result, skill) to change. Don't believe the innovation hype.

    Advice to Management

    Show integrity in how you acknowledge team members as human beings deserving of fair market compensation and recognition, regardless of what country they are from.

  3. "U"

    StarStarStarStarStar
    Current Employee - Sales Representative in Vancouver, BC (Canada)
    Current Employee - Sales Representative in Vancouver, BC (Canada)
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at TELUS (Less than a year)

    Pros

    There are no pros to working here

    Cons

    U get paid very little money it sucks


  4. "Business consultant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Business Consultant in Vancouver, BC (Canada)
    Current Employee - Business Consultant in Vancouver, BC (Canada)
    Approves of CEO

    I have been working at TELUS full-time (More than a year)

    Pros

    Strong culture, driven competitively, flexible work arrangements

    Cons

    Low raises and low opportunities to get into executive


  5. Helpful (1)

    "Senior Business Analst"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Business Analyst in Vancouver, BC (Canada)
    Current Employee - Senior Business Analyst in Vancouver, BC (Canada)
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at TELUS full-time (More than a year)

    Pros

    Great benefits program and competitive pay (depending on how well you negotiate). Lots of room to grow and move around within the company. Work from home opportunity a big plus!

    Cons

    Cost cutting in the last two years. Not all Managers/teams are the same so you really have to do your research before joining a new team.

    Advice to Management

    Too much focus on cost cutting though the company except Executive compensation - not a great message sent to employees.


  6. "Great company with great people"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Solutions Architect in Vancouver, BC (Canada)
    Former Employee - Solutions Architect in Vancouver, BC (Canada)

    I worked at TELUS (Less than a year)

    Pros

    Amazing compoany with great bnefits

    Cons

    Bureaucracy on all departments, which tends to slow down your progress in terms of moving on different roles


  7. "Senior Developer Analyst"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Vancouver, BC (Canada)
    Current Employee - Anonymous Employee in Vancouver, BC (Canada)
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I have been working at TELUS full-time (More than 10 years)

    Pros

    Stable job with good co-workers.

    Cons

    No career development whatsoever, and raises are below inflation.

    Advice to Management

    Invest in employees and you'll get better results.

  8. "Telus"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Vancouver, BC (Canada)
    Former Employee - Anonymous Employee in Vancouver, BC (Canada)
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at TELUS full-time

    Pros

    I'll be leaving soon for New Zealand

    Cons

    Many. Was much better when it was BC TEL

    Advice to Management

    Cut your bonuses and start sharing them with your employees.


  9. Helpful (2)

    "Management is unskilled"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Burnaby, BC (Canada)
    Current Employee - Customer Service Representative in Burnaby, BC (Canada)
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at TELUS full-time

    Pros

    Decent pay and benefits, can work from home.

    Cons

    Lots of manipulative co workers with little skill who brown nose to get ahead and then become your manager. Dysfunctional senior leadership hire their managers off the street or with little tenure. They can't seem to see the brown nosing , or thats what they look for in their leaders.

    Advice to Management

    Look for people who have a genuine interest in your company. Those that may have done their time on the front line.


  10. "Great company, good opportunities"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Technology Specialist in Burnaby, BC (Canada)
    Current Employee - Senior Technology Specialist in Burnaby, BC (Canada)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at TELUS full-time (More than 5 years)

    Pros

    Good perks (cell phone, home phone, broadband, TV), Healthcare 80% , Dental 100% routine, 60% other stuff.
    Lots of opportunites and promotion, a lot of my colleagues have moved up within.
    Great work life ballance, work from home most of the time, which saves money and costs and is very convenient for picking up kids from school, appointments, etc.
    Management are very helpful and supportive

    Cons

    Pressure - a lot of the roles are in pressurised environments.
    Lots of jobs, but they are posted externally as well as internally so competition is fierce.
    Total package (see above) is good, but base salary could be higher and this affects your pension.


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