TELUS "upper management" Reviews | Glassdoor

TELUS Employee Reviews about "upper management"

Updated Dec 11, 2019

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3.8
79%
Recommend to a Friend
85%
Approve of CEO
TELUS President and CEO Darren Entwistle
Darren Entwistle
43 Ratings
Pros
  • "The best part of working for Telus was the flexibility to work from home(in 389 reviews)

  • "Work Life Balance - decent considering fast pace environment(in 381 reviews)

Cons
More Pros and Cons

Reviews about "upper management"

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  1. "CSR"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 

    I worked at TELUS part-time

    Pros

    Good Pay Nice People Upbeat music while working Kitchen in breakroom

    Cons

    Everything else Bed Bugs Rude Management Smokers get extra breaks Upper management doesn't care

    TELUS2018-09-04
  2. "Great entry-level position"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Las Vegas, NV
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at TELUS full-time for less than a year

    Pros

    Good hourly. Knowledgeable employees. Safe and comfortable environment.

    Cons

    Work life balance lacking. Hard to get time off. Hard to communicate needs to upper management.

    Advice to Management

    What happened to the engagement ?

    TELUS2017-03-20
  3. "Team Leader"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at TELUS full-time

    Pros

    Great culture and community outreach programs.

    Cons

    Inconsistencies in communication, upper management lacks conflict management skills.

    TELUS2017-03-12
  4. Helpful (1)

    "Customer Service Representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Customer Service Representative in Austin, TX
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at TELUS for less than a year

    Pros

    Free snacks and drinks. USB ports on the wall outlets in the break room, which is nice for a quick recharge.

    Cons

    Management is a joke. There is no communication between upper management, the Team Leads, and the rest of the floor. There is blatant favoritism. They will tell you that there are chances for growth, but it's a lie. They will pull you along and then tell you that you're not qualified enough, or that you don't meet some arbitrary minimum requirement that the others in that team don't have. If for some reason they have a problem with you, they will not give you any warnings whatsoever. They will go straight to the firing stage without even letting you have a word in or argue your case. They will also not tell you this personally, but they will actually just give you a call. Regarding health care, it's all overpriced for how little the pay actually is. You would think with a contract as huge as Google's, they would actually pay as much as the other call centers in the area. The building they currently have has absolutely no parking except at the very outer extremities during the week. And if you work during the weekend, they shut off the A/C. In Texas. In the summer. They recently went around fixing this by having it on, but only until around 2PM. Hope you like the smell of food, perfume, lotion, and stinky feet. The desks are really cramp, the seats are not comfortable at all, they use an actual physical phone, they have swung the PCI-compliant pendulum so far that you're not allowed pen or paper at your desk, nor physical books. They treat the reps like children. Even going as far as getting board games and legos "in case you get bored" during dead times. And heaven forbid you work night shift because they don't pay a night time differential. Team Leads will constantly threaten reps with their job because everyone else's numbers are low. It's no wonder this place has such a high turnover rate.

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    Advice to Management

    Pay your reps better and replace almost every Team Lead and definitely everyone above them. They're not doing their job, they're making your reps miserable, and of course this causes people to talk.

    TELUS2016-09-08
  5. Helpful (2)

    "Loyalty and Rewards Representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Loyalty and Rewards Representative in Las Vegas, NV
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at TELUS full-time for less than a year

    Pros

    There are no pros to working here.

    Cons

    Telus Las Vegas is the most unprofessional place I have ever worked. They are a third party call center for two well known companies. There is literally no dress code, people come to work in what looks like pajamas, flip flops, slippers, etc. They give you used headsets, the employees have blankets and there have been numerous bed bug outbreaks in the time I have been there. In the training they provide, everything is misspelled, incorrect grammar usage (ex. Wrong use of to, too and two as well as there, their and they're). The knowledge base you use in the computer system is also comprised of this incorrect grammar and spelling. The employees literally play cards with one another in between calls, yell across the room and use profane language loudly. The team leaders don't care, nor does the upper management. Telus has lost previous clients due to the unprofessional nature of their call center reps and I have no doubt they will lose the clients they have now once their contracts are up. The human resource representatives as well as the "recruiters" will tell you the wrong salary, so make sure you get your salary in writing. The HR department is another joke. They only have one set of bathrooms for over 400 agents and they are DISGUSTING. Bottom line, if you are desperate for a job, work here until you find another. That's what most people are doing, unless you enjoy coming to work in your pajamas and blanket with your bed bugs......

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    Advice to Management

    Management is a joke, it doesn't matter what you write, they are not intelligent enough to comprehend it.

    TELUS2016-06-05
  6. Helpful (3)

    "Horrible management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Services Representative in Las Vegas, NV
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at TELUS full-time for more than a year

    Pros

    My coworkers were the only thing enjoyable about the workplace, that and the benefits.

    Cons

    No communication was made towards employees from upper management, and the job guaranteed absolutely no job security. HR was an nightmare, and no one seemed to know how to do their job correctly. I was almost always ignored by them. You can only move up in the company if you know someone, and there is a ridiculous amount of favoritism.

    Advice to Management

    Take more consideration of employee needs, communicate more, show less favoritism. Also, don't allow HR to constantly ignore requests made by employees.

    TELUS2015-04-30
  7. Helpful (1)

    "Las Vegas Branch is run by deceitful people"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Trainer in Las Vegas, NV
    Doesn't Recommend
    No opinion of CEO

    I have been working at TELUS full-time for less than a year

    Pros

    Department colleagues and management were excellent; therefore, I enjoyed my time here and learned about management structure.

    Cons

    I was not supported by some of the upper management on certain projects so it made the work environment stressful.

    Advice to Management

    Treat employees fairly and support them.

    TELUS2013-06-20
  8. "Access Planner"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Network Planning Manager in Vancouver, BC
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at TELUS full-time for more than 5 years

    Pros

    - Ability to work from home

    Cons

    - Lots of red tape to get things done - Upper management aren't always in tune with what's occurring

    TELUS2019-12-11
  9. "It wasn’t for me"

    StarStarStarStarStar
    Former Employee - Customer Loyalty Specialist 

    I worked at TELUS full-time for more than 10 years

    Pros

    Salary and benefits, the at home agent program.

    Cons

    Share holders and upper management always asking for more, you never have the feeling that you accomplished something.

    TELUS2019-09-04
  10. "Listen to Your Team Members Concerns"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service in Burnaby, BC
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at TELUS full-time for more than 5 years

    Pros

    - Good pay - Variety of hours/flexible trade schedule - Good benefits package -

    Cons

    - Team managers tend to be lazy and are more like baby sitters while being toted as "leaders" - Frequently team managers are unable to provide career growth direction to agents - Assumed guilty without the chance to provide your side of the story when issues arise with stats, attendance, sick days, etc - Unionized - Too many hoops to jump through for process/system improvements - Focus on upper management seems to be satisfying investors rather than employees (removal of benefits, Christmas parties/other events, etc) - Substantial offshoring of jobs which has lowered quality of service, and resulted in the growth of customer complaints

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    TELUS2019-07-04
Found 49 reviews