TIAA Bank Reviews | Glassdoor

TIAA Bank Reviews

Updated July 14, 2018
202 reviews

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3.3
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TIAA Bank President and CEO Blake Wilson
Blake Wilson
2 Ratings

202 Employee Reviews

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Pros
  • "Great company with awesome people, excellent potential to move up" (in 16 reviews)

  • "Great benefits, pay and family atmosphere" (in 11 reviews)

Cons
  • "Small minded upper management is ruining the bank" (in 12 reviews)

  • "No Cons to be addressed at this time" (in 5 reviews)

More Pros and Cons

  1. "Great Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Jacksonville, FL
    Former Employee - Anonymous Employee in Jacksonville, FL

    I worked at TIAA Bank full-time (More than a year)

    Pros

    Good size company to work for, visibility and communication channels with upper management still exist. Small enough of a company to be agile. Great leadership all around the IT department. It was a pleasure to work there. You can run with your ideas and get support if you can sell it.

    Cons

    Aside from the advantages of working for a smaller company, not too much room for career growth, depending on the department and team. Not sure how TIAA merger will impact the small company feel.


  2. "nice place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    strong culture, helpful environment. Overall definitely recommend

    Cons

    lack of communication between upper management and mid level management

  3. Helpful (1)

    "Room for improvement"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Mortgage Loan Officer
    Current Employee - Mortgage Loan Officer
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at TIAA Bank full-time (More than a year)

    Pros

    They offer a "pension", and don't appear to be shutting down / getting out of mortgages like other institutions.

    Cons

    Mostly upper management, and recently compensation. Upper management appears to have a low value of employees, prone to micromanagement, and claim to have certain values, but actions speak louder than words. Recently lowered total compensation.

    Advice to Management

    Hire upper management that is more in line with company values, and with a long term focus as TIAA claims to have. Micromanagement has been proven time and again to have a negative impact. Attitude and treatment of employees should be reviewed. For example regular passive aggressive / micromanaging emails.


  4. "Financial Analyst"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Financial Analyst in Parsippany, NJ
    Current Employee - Financial Analyst in Parsippany, NJ

    I have been working at TIAA Bank full-time (More than a year)

    Pros

    Decent pay, solid business plan

    Cons

    Not much room for growth


  5. "Great Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Jacksonville, FL
    Former Employee - Anonymous Employee in Jacksonville, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at TIAA Bank full-time (More than 3 years)

    Pros

    Relaxed, Great benefits, Family culture

    Cons

    Not much room for growth

    Advice to Management

    Promote more, train more


  6. "TIAA has no idea what it Is doing!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Programmer in Jacksonville, FL
    Current Employee - Programmer in Jacksonville, FL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at TIAA Bank full-time (More than 3 years)

    Pros

    Pension, flexible hours, people from Everbank are good

    Cons

    Just bought by TIAA who is horrible. Small minded upper management is ruining the bank. They don’t have a clue and don’t care.

    Advice to Management

    When you buy a bigger bank, learn from their business processes. Your TIaA way is going to continue to drop your NPS and turn away customers. I know you don’t care though so good luck!


  7. "Underwriter"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Mortgage Underwriter in Pleasanton, CA
    Current Employee - Mortgage Underwriter in Pleasanton, CA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at TIAA Bank full-time (More than a year)

    Pros

    Location in Tri Valley is nice. Great for commuters. The building location is near the 580 680 interchange. Shopping and food are close by.

    Cons

    None. Nice place to work. I wish they allowed for remote underwriting. Hours are not bad I like the flexibility

    Advice to Management

    More PTO is always appreciated.

  8. "Avoid EverBank"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at TIAA Bank full-time

    Pros

    *Salary ranges are very generous.

    Cons

    *Good old white boy environment.

    Advice to Management

    Listen to the workers. Act upon the yearly survey results.


  9. Helpful (1)

    "Smoke and Mirrors/What they advertise is not what you get."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Assistant Vice President, Default Litigation and Title in Jacksonville, FL
    Current Employee - Assistant Vice President, Default Litigation and Title in Jacksonville, FL
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at TIAA Bank full-time (Less than a year)

    Pros

    The company has a lot to offer in terms of career advancement education, wellness programs, various support groups, good retirement plan.

    Cons

    When you start you are led to believe that the company cares about the employees, for several months it may appear that way. But, there is a dark undercurrent of unscrupulous behavior by upper management and if you are somehow caught up in it, hold on to your hat. You will not have a chance to talk to HR, because HR protects upper management. They will make false allegations against you and you will not have the opportunity to defend yourself. Your performance and clean record will not be considered once they have decided against you. Losing battle.

    Advice to Management

    You do not make the company, the associates in the trenches make the company. You are not leaders if no one will follow you. If you continue to treat people like they are disposable, the company will never move forward and grow. Your success as a leader depends on the success of your team. Help them grow, or watch them go.


  10. Helpful (1)

    "Discrimination against Elderly and Other Races"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Default Specialist in Jacksonville, FL
    Current Employee - Default Specialist in Jacksonville, FL
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at TIAA Bank full-time (Less than a year)

    Pros

    If you are liked by management; you will be fine. Proceed with care.

    Cons

    Management ; Conspiracy ; Retaliation ; HR ;Employees are afraid

    Advice to Management

    Needs new structure ;


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