TIAA Bank Reviews | Glassdoor

TIAA Bank Reviews

Updated January 9, 2019
211 reviews

Filter

Filter


3.0
StarStarStarStarStar
Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
TIAA Bank President and CEO Blake Wilson
Blake Wilson
4 Ratings

Employee Reviews

Sort: PopularRatingDate

Pros
  • "Great company with awesome people, excellent potential to move up" (in 14 reviews)

  • "Great co-workers, good benefits (a pension" (in 13 reviews)

Cons
  • "Small minded upper management is ruining the bank" (in 13 reviews)

  • "No Cons to be addressed at this time" (in 5 reviews)

More Pros and Cons

  1. "Mortgage Loan Trainee"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Lien Release Processor in Jacksonville, FL
    Former Employee - Lien Release Processor in Jacksonville, FL

    I worked at TIAA Bank full-time (More than 10 years)

    Pros

    good place to work for a long time

    Cons

    downtown areas is too far away from me

    Advice to Management

    move back to Baymeadows soon please


  2. "Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Risk Analyst in New York, NY
    Current Employee - Risk Analyst in New York, NY
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at TIAA Bank full-time (More than 3 years)

    Pros

    Great benefits, family oriented, life/family balance

    Cons

    To many Chiefs and not enough Indians.

    Advice to Management

    More interaction with workers and listen to their concerns.

  3. "Great coworkers."

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Benefits are great. Associates care about each other.

    Cons

    Ever changing management leads to uncertainty about job stability.


  4. Helpful (4)

    "The Shadow Looming Over What Used To Be Everbank"

    StarStarStarStarStar
    Current Employee - Anonymous Employee in Jacksonville, FL
    Current Employee - Anonymous Employee in Jacksonville, FL

    I have been working at TIAA Bank full-time (More than a year)

    Pros

    Pension and benefits seem to be the only boon.

    Cons

    Management, specifically upper management does not care about the employees. individuals placed in middle management are quitting one after another, to say nothing of the mass exodus of employee resignations that have come en masse. There is absolutely no attempt at employee retention and no room for growth.

    Advice to Management

    Acknowledge the fact that several departments are understaffed, and start hiring people would be a good start. Make an actual attempt to retain employees, which would save you money instead of having to pay it out to train new people. Stop treating Everbank employees like 2nd class citizens.


  5. Helpful (1)

    "Here is what happens when the company doesn’t meet their financial goals..."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Trust
    Current Employee - Trust
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at TIAA Bank full-time (More than 8 years)

    Pros

    Retirement program contributions exceed most companies.

    Cons

    It’s performance season and with the company not meeting their financial goals decided to change the ranking system, not disseminate that information to staff, and then rank typically high performing individuals with essentially a “meets/achieves” expectations, a reduction in rating by one. Why you ask, because the structure of the variable compensation is a bonus target of 20% of your annual income. Based on a “meets” expectations, the variable compensation given varies between 70 and 130% of the target a higher ranking and the variable comp is 130 to 180% of the target comp. therefore a reduction in ranking, less bonus money you receive the more the company saves! And that my friends is the way a company values their employees!!

    Advice to Management

    Get fresh blood, forward thinking management. The top tier of management needs to be replaced- get rid of the upper echelon old boys club. We as a company are not progressive or innovative enough and move at a snails pace when making changes. Management does not engage with staff and there is clear delineation between the two. Suggestions to improve processes etc are dismissed and not even considered!


  6. "Hard work but good pay"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at TIAA Bank full-time

    Pros

    Good benefits, nice buildings, good pay, good co-workers

    Cons

    Challenging processes, lots of change, long hours


  7. Helpful (2)

    "Great benefits, but that's about it."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Manager in Charlotte, NC
    Former Employee - Manager in Charlotte, NC
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at TIAA Bank full-time (More than 5 years)

    Pros

    Benefits are decent. There's a pension that is quite generous.

    Cons

    Management. Management hires and promotes only its cronies to ensure only good things get reported. No strategic direction, only short-term accomplishments. No critical analysis. No plans to adapt to a changing market-place. Stale and old technology that is dictated by vendors.

    Advice to Management

    Resign and replace with competent management. The CEO and COO surround themselves with sycophants that tell them only what they want to hear. Neither have any real experience operating even a medium-sized bank nor have the aptitude to adapt to a changing environment. Just look at the complaints logged under TIAA Bank at the CFPB website and see for yourself.

  8. "Good company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    The company has good benefits and good work life balance

    Cons

    The company merged with TIAA


  9. Helpful (2)

    "Mortgage Loan Trainee"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Mortgage Loan Trainee in Jacksonville, FL
    Current Employee - Mortgage Loan Trainee in Jacksonville, FL
    Recommends

    I have been working at TIAA Bank full-time (Less than a year)

    Pros

    Loan officers are always willing to help you learn the business. There is frequent, high-quality training to continually develop you professionally. Great co-workers, good benefits (a pension!), decent coffee, great view on the 20th floor. It is what you make it, if you're motivated and teachable, you'll be well on your way to becoming a loan officer. If you're lazy and entitled, you will fail.

    Cons

    If you're looking for an upstart, entrepreneurial feel--don't work for a bank.


  10. "Financial Analyst"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Financial Analyst in Parsippany, NJ
    Current Employee - Financial Analyst in Parsippany, NJ

    I have been working at TIAA Bank full-time (More than a year)

    Pros

    Decent pay, solid business plan

    Cons

    Not much room for growth