TIAA Bank Reviews | Glassdoor

TIAA Bank Reviews

Updated October 9, 2018
207 reviews

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3.2
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TIAA Bank President and CEO Blake Wilson
Blake Wilson
4 Ratings

207 Employee Reviews

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Pros
Cons
  • "Small minded upper management is ruining the bank" (in 12 reviews)

  • "No Cons to be addressed at this time" (in 5 reviews)

More Pros and Cons

  1. "Mortgage Loan Trainee"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Lien Release Processor in Jacksonville, FL
    Former Employee - Lien Release Processor in Jacksonville, FL

    I worked at TIAA Bank full-time (More than 10 years)

    Pros

    good place to work for a long time

    Cons

    downtown areas is too far away from me

    Advice to Management

    move back to Baymeadows soon please


  2. "Hard work but good pay"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at TIAA Bank full-time

    Pros

    Good benefits, nice buildings, good pay, good co-workers

    Cons

    Challenging processes, lots of change, long hours

  3. Helpful (2)

    "Great benefits, but that's about it."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Manager in Charlotte, NC
    Former Employee - Manager in Charlotte, NC
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at TIAA Bank full-time (More than 5 years)

    Pros

    Benefits are decent. There's a pension that is quite generous.

    Cons

    Management. Management hires and promotes only its cronies to ensure only good things get reported. No strategic direction, only short-term accomplishments. No critical analysis. No plans to adapt to a changing market-place. Stale and old technology that is dictated by vendors.

    Advice to Management

    Resign and replace with competent management. The CEO and COO surround themselves with sycophants that tell them only what they want to hear. Neither have any real experience operating even a medium-sized bank nor have the aptitude to adapt to a changing environment. Just look at the complaints logged under TIAA Bank at the CFPB website and see for yourself.


  4. "Good company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    The company has good benefits and good work life balance

    Cons

    The company merged with TIAA


  5. Helpful (1)

    "Mortgage Loan Trainee"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Mortgage Loan Trainee in Jacksonville, FL
    Current Employee - Mortgage Loan Trainee in Jacksonville, FL
    Recommends

    I have been working at TIAA Bank full-time (Less than a year)

    Pros

    Loan officers are always willing to help you learn the business. There is frequent, high-quality training to continually develop you professionally. Great co-workers, good benefits (a pension!), decent coffee, great view on the 20th floor. It is what you make it, if you're motivated and teachable, you'll be well on your way to becoming a loan officer. If you're lazy and entitled, you will fail.

    Cons

    If you're looking for an upstart, entrepreneurial feel--don't work for a bank.


  6. "nice place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    strong culture, helpful environment. Overall definitely recommend

    Cons

    lack of communication between upper management and mid level management


  7. Helpful (2)

    "Room for improvement"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Mortgage Loan Officer
    Current Employee - Mortgage Loan Officer
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at TIAA Bank full-time (More than a year)

    Pros

    They offer a "pension", and don't appear to be shutting down / getting out of mortgages like other institutions.

    Cons

    Mostly upper management, and recently compensation. Upper management appears to have a low value of employees, prone to micromanagement, and claim to have certain values, but actions speak louder than words. Recently lowered total compensation.

    Advice to Management

    Hire upper management that is more in line with company values, and with a long term focus as TIAA claims to have. Micromanagement has been proven time and again to have a negative impact. Attitude and treatment of employees should be reviewed. For example regular passive aggressive / micromanaging emails.

  8. "Financial Analyst"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Financial Analyst in Parsippany, NJ
    Current Employee - Financial Analyst in Parsippany, NJ

    I have been working at TIAA Bank full-time (More than a year)

    Pros

    Decent pay, solid business plan

    Cons

    Not much room for growth


  9. "Great Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Jacksonville, FL
    Former Employee - Anonymous Employee in Jacksonville, FL

    I worked at TIAA Bank full-time (More than a year)

    Pros

    Good size company to work for, visibility and communication channels with upper management still exist. Small enough of a company to be agile. Great leadership all around the IT department. It was a pleasure to work there. You can run with your ideas and get support if you can sell it.

    Cons

    Aside from the advantages of working for a smaller company, not too much room for career growth, depending on the department and team. Not sure how TIAA merger will impact the small company feel.


  10. "Great Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Jacksonville, FL
    Former Employee - Anonymous Employee in Jacksonville, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at TIAA Bank full-time (More than 3 years)

    Pros

    Relaxed, Great benefits, Family culture

    Cons

    Not much room for growth

    Advice to Management

    Promote more, train more


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