TIAA Reviews | Glassdoor

TIAA Reviews

Updated May 26, 2017
1,008 reviews

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1,008 Employee Reviews

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Pros
Cons
  • There are enough teams that are understaffed that complains about non-existing work-life balance are common (in 42 reviews)

  • Conflicting Senior Management agendas, under staffed, inefficient internal processes (in 36 reviews)

More Pros and Cons

  1. "Great Company!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Lead Program Manager in Charlotte, NC
    Current Employee - Lead Program Manager in Charlotte, NC
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at TIAA full-time (Less than a year)

    Pros

    Overall A Great Company With A Mission & Vision! Great Culture!

    Cons

    Continue To Flatten The Organization - Becoming Agile Is A Journey!

    Advice to Management

    Continue To Aggressively Communicate & Continue To Promote From Within.


  2. "TIAA"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in New York, NY
    Current Employee - Anonymous Employee in New York, NY
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at TIAA full-time (Less than a year)

    Pros

    Decent salary for a .Org

    Cons

    Everything else. They say they want everyone on one team, however, management and the rank and file are far from that. Also, they want people to be collaborative, however in my experience at TIAA is was every man/women for themselves.

    Advice to Management

    Try to get everyone on the same page....


  3. Helpful (4)

    "Great on paper and terrible in practice."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Wealth Management Advisor in Charlotte, NC
    Current Employee - Wealth Management Advisor in Charlotte, NC
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at TIAA full-time (More than 5 years)

    Pros

    Base salary.
    Given a book of business.
    Not for profit heritage.
    Good co workers typically.
    Provided thorough training, which is also a negative. (See below)

    Cons

    You will have no work/life balance. Expect 60-80 hour weeks to get all of your duties done.

    Way too many clients to do a good job managing.

    Micro management at the highest level.

    You will be forced to pay back "training costs" if you leave within a year of employment. $7500!!

    If you think the interview process is stressful, wait for the job to begin.

    This is a service organization that only recently has tried to become a sales org and it is broken at every level.

    Technology is non existent...decades behind.

    You will be trained to speak to clients like a robot and you will question whether or not you have any competence without TIAA.

    Advice to Management

    Attempt to truly value and retain your honest and hard working talent. Look at the attrition rates and don't blame anyone but management. Instead of making micro management the cornerstone of your organization, try treating your advisors like grown ups.


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  5. Helpful (6)

    "What A Mess"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Managing Director in New York, NY
    Former Employee - Managing Director in New York, NY
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at TIAA full-time (More than 5 years)

    Pros

    TIAA used to be a great place to work, a stable blue chip company with a Triple A credit rating. TIAA offers good benefits and current management places a premium on promoting diversity in hiring.

    Cons

    TIAA is having a real identity crisis which has resulted in multiple "restructurings," lay-offs and an inconsistent strategy. It is not even sure who it is: is it TIAA or Nuveen? There have been 2 multi-million "re-brandings" within 9 months.
    TIAA has made a series of over-priced, poorly thought out acquisitions and is having serious issues in incorporating these new businesses.
    Managers are too focused on "managing up" rather than on managing their departments and their employees.
    Despite being a non-profit with the motto "For the Greater Good", inside the organization it is as mean spirited as any for profit on Wall Street.
    Despite talk of promoting inclusivity, there is a still an element of 'bro" culture that rules.
    The commitment to diversity and inclusion is great, but it has resulted in a very slow, cumbersome and complicated hiring process.
    Too much staff turnover and instability.
    Soul crushing bureaucracy

    Advice to Management

    The board needs to do its job and properly monitor and guide senior management. Stop making stupid, over-priced acquisitions. Stop being so insular.


  6. Helpful (1)

    "TIAA Review"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Developer in Charlotte, NC
    Current Employee - Developer in Charlotte, NC
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at TIAA full-time (Less than a year)

    Pros

    Great benefits and direct team!

    Cons

    Bad upper management with a focus on number and not enough on employees.

    Advice to Management

    Focus more on employees


  7. Helpful (2)

    "Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager in New York, NY
    Current Employee - Manager in New York, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at TIAA full-time (More than 10 years)

    Pros

    Great teamwork and great people, great benefits. Always looking at ways to be more efficient and improve processes.

    Cons

    Performance review process needs more transparency and to be revamped again.


  8. Helpful (1)

    "Lead program manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Lead Program Manager in Charlotte, NC
    Current Employee - Senior Lead Program Manager in Charlotte, NC
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at TIAA full-time (More than 3 years)

    Pros

    Great company culture lots of training lots of good people.provides a lot of opportunity. Cares about their people. Provides good tools. Listens to you and appreciate your feedback

    Cons

    You better hire in high because once you're hired very difficult to get Salary increases to your base. Cash bonuses are OK but the opportunity to move up is slow

    Advice to Management

    Pay attention to the technology roadmap and stay ahead of the curb


  9. "Bureaucracy ruins everything"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Actuarial Associate in New York, NY
    Current Employee - Actuarial Associate in New York, NY
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at TIAA full-time (More than 5 years)

    Pros

    Used to be a great department/place to work before the reorg of 11/2013.
    Still some great people, and the building is nice.

    Cons

    Everything went downhill quickly after reorg of 11/2013. Senior management tries to micromanage everything instead of moving forward. They will find out what you want for your career and go out of their way to close that door for you to make you feel like you aren't important. I thought I was the only one this kept happening to until I talked to others. It's such a weird and ridiculous tactic.
    They will also find ways to not pay for exams and exam materials!!!!

    Advice to Management

    Get a new chief actuary.
    Take a look into potential ethics violations as there is a movement to take the anonymity out of anonymous surveys by specifically following up with individuals on their responses.


  10. Helpful (1)

    "Great Company to work for!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Program Manager in New York, NY
    Current Employee - Senior Program Manager in New York, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at TIAA full-time (More than 3 years)

    Pros

    Great benefits, Health, Life Insurance, Tuition, 401K match AND company funded retirement pension. Very low stress. Flexible work hours. Ability to work from home whenever needed. Great culture. Noble goal of helping those who help others retire comfortably! The CEO Roger is brilliant, honest and humble.

    Cons

    Not easy to grow your career. Not easy to get to the next level or move to other departments. If you end up with a bad manager it can be like anywhere else. In 3 years I have never gotten a raise or promotion. I would have expected at least a small raise.

    Advice to Management

    Keep up the good work. Stay true to the company's vision. Try to help employees who work hard to get compensated and move to the next level.


  11. "Observation Office"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Observation Officer in New Haven, CT
    Current Employee - Observation Officer in New Haven, CT

    I have been working at TIAA full-time (More than a year)

    Pros

    Great place to go to work

    Cons

    Long commute and distance to work


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