TIAA Reviews | Glassdoor

TIAA Reviews

Updated April 28, 2017
984 reviews

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984 Employee Reviews

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Pros
Cons
  • There are enough teams that are understaffed that complains about non-existing work-life balance are common (in 41 reviews)

  • Senior management is below average (in 34 reviews)

More Pros and Cons

  1. Helpful (6)

    "Wealth Management Advisor"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Wealth Management Advisor in New York, NY
    Current Employee - Wealth Management Advisor in New York, NY
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at TIAA full-time (More than a year)

    Pros

    - Friendly, lots of clients/opportunities.
    - Strong values, put customer first.
    - Mentor program and collaborative team environment helps new advisors get up to speed.

    Cons

    - Role requires far too much account maintenance and documentation.
    - Disparate systems and business processes.
    - Lack of transparency around compensation, no annual raises, low payouts.
    - Extreme levels of micro management.
    - High burnout rate.

    Advice to Management

    - Practice what you preach by valuing your own people.
    - Listen to employees, reward high performance and bring pay into line with the rest of the industry.
    - Sreamline processes across all business areas.


  2. "Data analyst"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Data Analyst in Denver, CO
    Former Employee - Data Analyst in Denver, CO
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at TIAA full-time (More than 3 years)

    Pros

    Decent pay and great benefits

    Cons

    Management should interact with employess just a little more


  3. "TIAA"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Director in New York, NY
    Current Employee - Director in New York, NY
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at TIAA full-time (More than 10 years)

    Pros

    Focus on the customer. Great benefits and pension. Performance driven culture.

    Cons

    New management making quick decisions without considering the consequences. Not ok to make mistakes.

    Advice to Management

    When making sweeping changes, make sure you understand all of the consequences.


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  5. Helpful (3)

    "Great Place to Work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Charlotte, NC
    Former Employee - Anonymous Employee in Charlotte, NC
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at TIAA full-time (More than 10 years)

    Pros

    Great company to work for good benefits.

    Cons

    Promote from within and less external candidates.

    Advice to Management

    Directors don't listen to the feedback of employees. Dishonesty creates fear within business units.


  6. Helpful (3)

    "Customer Care Consultant"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Care Representative in Denver, CO
    Former Employee - Customer Care Representative in Denver, CO
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I worked at TIAA full-time (More than 5 years)

    Pros

    Non-Profit Customer Focused company. Highly ethical company with an excellent reputation. Investments are low cost and well managed.

    Cons

    Experienced poor management. Toxic work environment. Bullying and immature behavior by teammates was tolerated by management. A woman on my team yelled at me in front of other co-workers on the floor. When I reported her to my Manager, he made a joke of it.

    Advice to Management

    Listen to your employee's concerns. Treat people with respect and kindness.


  7. Helpful (2)

    "Good parts but slow moving"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Manager in New York, NY
    Former Employee - Manager in New York, NY
    Recommends
    Negative Outlook
    No opinion of CEO

    I worked at TIAA full-time (More than 5 years)

    Pros

    Company has generally good products for clients in the retirement plan. Great retirement plan, ok benefits. Work from home allowed for many staff.

    Cons

    Has had more layoffs of late. Can be slow moving to respond to change. Way too many meetings

    Advice to Management

    Try to simplify things - too many groups across the company working on similar projects.


  8. "Great employer with great benefits"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Development Manager in Charlotte, NC
    Former Employee - Development Manager in Charlotte, NC
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at TIAA full-time (More than 8 years)

    Pros

    Mission, Compensation, Benefits, Culture and Location

    Cons

    Not-for-profit culture. It may not be a good fit for ultra-competitive folks out there.

    Advice to Management

    Keep up the good work!


  9. Helpful (2)

    "Mixed Bag"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in New York, NY
    Former Employee - Anonymous Employee in New York, NY
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at TIAA full-time (More than 3 years)

    Pros

    Mission is righteous
    Company is expanding
    Benefits are crazy good

    Cons

    Executive team isn't on same page -- constant palace intrigue
    No prioritization of efforts of projects, everything is a #1 priority
    No process maturity, wildly inefficient

    Advice to Management

    Set some actual priorities
    Stop all projects not in the top basket of priorities
    Make firm decisions
    Hold people accountable for actually delivering
    The more senior the executive, the less likely they are to live the espoused corporate values.


  10. Helpful (1)

    "Operations Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Operations Manager in Charlotte, NC
    Current Employee - Operations Manager in Charlotte, NC
    Recommends
    Negative Outlook
    Approves of CEO

    I have been working at TIAA full-time (More than 10 years)

    Pros

    Excellent benefits and the CEO is great. The history and values speaks volumes about the focus of the company and what they are trying to achieve.

    Cons

    Long hours; difficult goals to meet. Managers are pressured to meet daily and monthly productivity and quality goals. Little time to spend with employees.


  11. Helpful (11)

    "C Level Leadership Needs A Reset!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Administrative in New York, NY
    Former Employee - Administrative in New York, NY
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at TIAA full-time (More than a year)

    Pros

    Good salary, benefits, lots of volunteer opportunities. Recruiting process is fantastic and TIAA seems like it should be a great place to work - until you get inside the door!!

    Cons

    Lack of training and no one really tries to help new employees. Everyone pretty much keeps to themselves. Departments have way too many levels of hierarchy and no sense of community or teamwork.

    Advice to Management

    Senior leaders are terrible (EMT level). Some of them need to go (and everyone knows it but does nothing about it). HR is a joke. They spend more time covering up for those bad leaders than working with employees.


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