TIAA Reviews | Glassdoor

TIAA Reviews

Updated December 13, 2017
1,109 reviews

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1,109 Employee Reviews

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Pros
Cons
  • There are enough teams that are understaffed that complains about non-existing work-life balance are common (in 49 reviews)

  • Senior management tries to micromanage everything instead of moving forward (in 38 reviews)

More Pros and Cons

  1. Helpful (1)

    "Desktop Support Technician"

    StarStarStarStarStar
    Current Employee - Desktop Support Technician in Charlotte, NC
    Current Employee - Desktop Support Technician in Charlotte, NC
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at TIAA full-time (More than 3 years)

    Pros

    Great work environment and great people to work with

    Cons

    Not a lot of opportunity to move up in the company on the IT side


  2. Helpful (1)

    "Call Center Representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Call Center Representative in Denver, CO
    Former Employee - Call Center Representative in Denver, CO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at TIAA full-time (More than 8 years)

    Pros

    Flexibility in schedule while attending school

    Cons

    No effort to work with employee when separation occurred for severance package.
    Disbanding of department and evaluations not taken into account when reassigned.
    Did not work hard enough to accomodate my disability which would let me continue my employment.

    Advice to Management

    Return phone calls when trying to request severance package.

  3. "Beautiful Campus"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at TIAA full-time

    Pros

    Good life work balance.
    The campus is beautiful.

    Cons

    Lack of documentation on processes.


  4. Helpful (1)

    "Decent"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - WMA
    Current Employee - WMA
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at TIAA full-time (More than 8 years)

    Pros

    Great benefits and resources for employees.

    Cons

    No work life balance and upper management in many departments are clueless.


  5. "Financial Consultant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Approves of CEO

    Pros

    Good pay and a good ethical company

    Cons

    Promotion as based on who you know


  6. "Good benefits"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at TIAA full-time

    Pros

    Mission and focus on customer service

    Cons

    Doing too much without effective planning


  7. "Great Employer"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    Former Employee - Anonymous Employee in Charlotte, NC
    Former Employee - Anonymous Employee in Charlotte, NC
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at TIAA full-time (More than 5 years)

    Pros

    Great! company to work for. Provides work life balance. Excellent benefits.

    Cons

    For right reasons, takes time to build consensus.

  8. "Administrative Assistant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Admonistrative Assistant in Charlotte, NC
    Former Employee - Admonistrative Assistant in Charlotte, NC
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at TIAA part-time (More than 5 years)

    Pros

    Company well organized and promotes for the greater good for staff and members

    Cons

    No downsides comes to mind

    Advice to Management

    Continue to support staff and members


  9. Helpful (10)

    "Toxic Culture"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at TIAA full-time

    Pros

    Very attractive employee retirement plan.

    Cons

    1. Toxic Culture makes it a very stressful workplace for some.
    2. Lack of work life balance.
    3. Rewards (bonus and base salary increases) not based on performance.
    4. Common practice for managers and senior leaders to take credit for their subordinates' work.

    Advice to Management

    Change the employment practice to reward and recognize your strong performers. Have a flat hierarchy to reduce politics and increase your organization's ability to adapt to changing market conditions.
    Retain your top talent by providing them with a healthy work environment.


  10. "Junior Consultanta"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at TIAA part-time

    Pros

    I had a great experience working with TIAA-CREF, within the year I worked for the company I felt I made a real impact on their on boarding program for new hires.

    Cons

    The biggest con for me was that I was told my direct boss would be in the same location as me. It turned out he moved to New York so a lot of our conversations were over the phone. This wasn't too much of an inconvenience because I had a lot of autonomy, it was just confusing when I first started out and no one in the building knew I was starting there.

    Advice to Management

    Work of keeping track on new hires and communicating when they are suppose to arrive and start working. I came on my first day and everyone was frazzled, eventually they told me to go home and come back in two weeks when they could have my equipment and systems set up.


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